Robinson Tree Service

The initial quote was sent on August 20th and an updated quote with additional work requested by the customer was sent on August 22nd. The customer was made aware at the time of the quote that coordination would be needed with a crane operator, who is an outside contractor, in order to complete his work. When a crane is necessary for a job, scheduling is largely determined by the crane operator's availability. The job was professionally and successfully completed on September 10th, a mere 13 business days subsequent to the submission of the updated quote. By industry standards, this would be considered a prompt response for non-emergency tree service, especially when an outside contractor is needed. The customer was home the day the work was executed and he observed the work throughout. He paid in full the same day and expressed satisfaction with the work and relief the job was done. Some time after the job was complete, the customer called the office upset, saying he had not received a specialized, two-part invoice he requested from the tree crew. Unfortunately, this request to the tree crew did not reach the office at the time of the job. To rectify this, he was offered to be supplied with one when he called but he declined. We would be more than happy to send him any additional documentation.