Ref id ***Dear Ms ***I have received and reviewed the complaint listed above.I have spoken with my service manager and sales manager on the matter listedI am not sure who the customer spoke with when they tried to call regarding the RoadSide assistance, but it is included with their
warranty purchase on the new vehicle they purchased from usThe information is also written with a phone number inside of their owners manual packet that they got from us on their date of purchaseHowever, with that being said, I feel very bad about the situation they experienced..I do know that they spoke after the fact with Jim, my service manager, and wanted us to cover the cost of the tire which we could not doThe warranty they purchased covers mechanical issues, not wear items such as tiresMy sales manager tried to call them and left a voicemail, and never heard back regarding the issue.I see they missed a day of work in the letter, and I would be willing to give them something to help toward itOr, I could offer them a year Road Hazard plan that would cover their tires and wheels moving forward, in addition to the mechanical warranty they already haveI can explain to them in further detail if they would like to go that way.Please call me with any questionsThank you
IN RE: ID # *** ***Dear Joyce Palmer Edwards:*** *** did purchase a Chrysler on We did sell her the wrong car at first because we had two identical vehiclesThe color and sticker price were exactly the same on both vehicles but we sold her the wrong VIN
numberWhen we found the mistake, we acted immediatelyI called her and we did sell her the right carWe immediately got ahold of both Penn DOT and the bank to make all the proper changesFrom there on everything on our end was done properly.Her state inspection came due, she took it to a service station, and they told her that the car wasn't registered in her name*** *** then went to a notary to renew her registrationWhen the notary renewed her registration, the notary put the wrong Plat Number on the form wrongHe also did a MVin which he transferred tag onlyAt this point the notary mishandled this paperwork which caused a delay because they received a rejection letter and never informed *** *** of the delay in paperwork or rejection.This is now a Penn DOT issue! Even though this is no longer a Solomon Auto issue, we gave *** a loaner vehicle and plate so that she would not get pulled over and have more issues to deal withWe have continued to try to help her with her situation even though we did not have toAgain, this is now a Penn DOT issue and was not caused by the error of selling her the wrong Vinit was caused by the notary in which she went to renew her registration with.Sincerely,Brian S***
ID# [redacted]Re: [redacted] complaintIn response to the complaint listed above we do not fill the gas tanks on used Vehicles that are for sale. The customer must have misinterpreted what the salesman told him about the navigation thinking that it wasincluded. We did not tell the customer it could...
be activated for free nor did we tell him that it wasincluded. As far as the cargo cover we have given the customer a cover however, it was to short. To rectifythe situation we will order the cover for the customer at no charge which is $200.00. This concludes thiscomplaint on our end.Sincerely,Rick S[redacted] H. R. Mgr.
In concern of complaint ID# [redacted]The customer who reported the complaint is not the owner of the vehicle in concern. We spoke with the 3rd parly involved to try and make a restitution. The customer got hate and preceded to hang up the phone. The owner of the vehicle has never been in contact with...
us.As fax as the vehicle is concerned, we did perform a factory recall concerning a steering wheel wiring repair on 1/29/16, with 36,752 miles. That recall has no effect on the steering rack complaint that started on 5/11/16 with 44,375 miles on the vehicle. The customer paid $634 for the steering rack repair due to vehicle being out of warranty. Prom that time, 5/11/16 to 1/25/18, the customer was not charged for a steering rack again until 1/25/18. In that time frame Chrysler Warranty paid for 3 steering rack replacements under the warranty. Dates for these replacements are 6/15/16,7/5/16 and 8/14/16. On 8/28/16 the owner returned with another steering rack problem- Our service manager contacted Star Center (Chrysler Tech. Support) and they had us check the power steering pump pressure and fluid condition. The fluid had some contamination and Star Center said this could be blocking the cooler giving the steering system too much pressure due to the vehicle having 68,246 miles. That repair would not be covered under any warranty but Star Center said if the owner replaces the power steering pump and cooler, and paid for the repair, then Chrysler would replace the rack again under warranty. Customer approved the repair for $1,723. The vehicle returned again on 9/6/17 with 68,463 miles and another steering rack problem. At that time our service manager had Chrysler Field Tech get involved. He looked at pictures of the steering stops worn and said that the steering rack is turning too far due to the stops being worn. They will have to be replaced to fix the problem. Customer approved the replacement of the part and labor of $1,839.84 and Solomon Auto helped with added amount of $364.89. Again, Chrysler warranted the steering rack. The field tech said the vehicle is being turned too sharp and then held in that tight turning position when moving for an extended tune.The vehicle was brought back in on 1/25/18, with 75,437 miles, to look at worn steering rack stops. Again, Chrysler said that the stops would have to be replaced. The customer declined the repair and said to just replace steering rack so she could drive it home. The customer paid $568,16 for the repair.At this point we have done all we can do and believe this could be due to driver error wearing the steering stops.Best regards,Jason S[redacted] General Manager Solomon Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution Of the 2year road hazard plan is acceptable.
Regards,
[redacted]
RE: [redacted]Dear [redacted]Mr. [redacted] purchased a vehicle from Solomon Auto in Carmichaels on October 26,2016. He was here two times to look at the used Ram with his wife. After negotiating a deal, we agreed on a price that was fair for both of us. After three days from the purchase, he notices a...
few deep scratches above the driver's side rear window. He called us and said he never saw it when he picked up the vehicle. We at Solomon did not see any scratches at time of pick up either.I, Brian S[redacted], told him to bring it down and I will look at it. After speaking with Mr. [redacted], I was willing to make a restitution with him by splitting the cost to fix the scratches. He was not happy with that. Meanwhile, nobody knows when the scratch occurred. After talking with him once again, I decided to just repaint and fix the scratch even though we don't know when and how it happened. He is calling me on Monday, October 31,2016 to make an appointment for repairs. Mr. [redacted] is 100% satisfied with my restitution. As far as I am concerned this issue has been resolved on both Solomon Auto and Mr. [redacted]'s part!Regards,Brian S[redacted] General Sales Manager
Ref id ***Dear Ms ***I have received and reviewed the complaint listed above.I have spoken with my service manager and sales manager on the matter listedI am not sure who the customer spoke with when they tried to call regarding the RoadSide assistance, but it is included with their
warranty purchase on the new vehicle they purchased from usThe information is also written with a phone number inside of their owners manual packet that they got from us on their date of purchaseHowever, with that being said, I feel very bad about the situation they experienced..I do know that they spoke after the fact with Jim, my service manager, and wanted us to cover the cost of the tire which we could not doThe warranty they purchased covers mechanical issues, not wear items such as tiresMy sales manager tried to call them and left a voicemail, and never heard back regarding the issue.I see they missed a day of work in the letter, and I would be willing to give them something to help toward itOr, I could offer them a year Road Hazard plan that would cover their tires and wheels moving forward, in addition to the mechanical warranty they already haveI can explain to them in further detail if they would like to go that way.Please call me with any questionsThank you
IN RE: ID # *** ***Dear Joyce Palmer Edwards:*** *** did purchase a Chrysler on We did sell her the wrong car at first because we had two identical vehiclesThe color and sticker price were exactly the same on both vehicles but we sold her the wrong VIN
numberWhen we found the mistake, we acted immediatelyI called her and we did sell her the right carWe immediately got ahold of both Penn DOT and the bank to make all the proper changesFrom there on everything on our end was done properly.Her state inspection came due, she took it to a service station, and they told her that the car wasn't registered in her name*** *** then went to a notary to renew her registrationWhen the notary renewed her registration, the notary put the wrong Plat Number on the form wrongHe also did a MVin which he transferred tag onlyAt this point the notary mishandled this paperwork which caused a delay because they received a rejection letter and never informed *** *** of the delay in paperwork or rejection.This is now a Penn DOT issue! Even though this is no longer a Solomon Auto issue, we gave *** a loaner vehicle and plate so that she would not get pulled over and have more issues to deal withWe have continued to try to help her with her situation even though we did not have toAgain, this is now a Penn DOT issue and was not caused by the error of selling her the wrong Vinit was caused by the notary in which she went to renew her registration with.Sincerely,Brian S***
ID# [redacted]Re: [redacted] complaintIn response to the complaint listed above we do not fill the gas tanks on used Vehicles that are for sale. The customer must have misinterpreted what the salesman told him about the navigation thinking that it wasincluded. We did not tell the customer it could...
be activated for free nor did we tell him that it wasincluded. As far as the cargo cover we have given the customer a cover however, it was to short. To rectifythe situation we will order the cover for the customer at no charge which is $200.00. This concludes thiscomplaint on our end.Sincerely,Rick S[redacted] H. R. Mgr.
In concern of complaint ID# [redacted]The customer who reported the complaint is not the owner of the vehicle in concern. We spoke with the 3rd parly involved to try and make a restitution. The customer got hate and preceded to hang up the phone. The owner of the vehicle has never been in contact with...
us.As fax as the vehicle is concerned, we did perform a factory recall concerning a steering wheel wiring repair on 1/29/16, with 36,752 miles. That recall has no effect on the steering rack complaint that started on 5/11/16 with 44,375 miles on the vehicle. The customer paid $634 for the steering rack repair due to vehicle being out of warranty. Prom that time, 5/11/16 to 1/25/18, the customer was not charged for a steering rack again until 1/25/18. In that time frame Chrysler Warranty paid for 3 steering rack replacements under the warranty. Dates for these replacements are 6/15/16,7/5/16 and 8/14/16. On 8/28/16 the owner returned with another steering rack problem- Our service manager contacted Star Center (Chrysler Tech. Support) and they had us check the power steering pump pressure and fluid condition. The fluid had some contamination and Star Center said this could be blocking the cooler giving the steering system too much pressure due to the vehicle having 68,246 miles. That repair would not be covered under any warranty but Star Center said if the owner replaces the power steering pump and cooler, and paid for the repair, then Chrysler would replace the rack again under warranty. Customer approved the repair for $1,723. The vehicle returned again on 9/6/17 with 68,463 miles and another steering rack problem. At that time our service manager had Chrysler Field Tech get involved. He looked at pictures of the steering stops worn and said that the steering rack is turning too far due to the stops being worn. They will have to be replaced to fix the problem. Customer approved the replacement of the part and labor of $1,839.84 and Solomon Auto helped with added amount of $364.89. Again, Chrysler warranted the steering rack. The field tech said the vehicle is being turned too sharp and then held in that tight turning position when moving for an extended tune.The vehicle was brought back in on 1/25/18, with 75,437 miles, to look at worn steering rack stops. Again, Chrysler said that the stops would have to be replaced. The customer declined the repair and said to just replace steering rack so she could drive it home. The customer paid $568,16 for the repair.At this point we have done all we can do and believe this could be due to driver error wearing the steering stops.Best regards,Jason S[redacted] General Manager Solomon Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution Of the 2year road hazard plan is acceptable.
Regards,
[redacted]
RE: [redacted]Dear [redacted]Mr. [redacted] purchased a vehicle from Solomon Auto in Carmichaels on October 26,2016. He was here two times to look at the used Ram with his wife. After negotiating a deal, we agreed on a price that was fair for both of us. After three days from the purchase, he notices a...
few deep scratches above the driver's side rear window. He called us and said he never saw it when he picked up the vehicle. We at Solomon did not see any scratches at time of pick up either.I, Brian S[redacted], told him to bring it down and I will look at it. After speaking with Mr. [redacted], I was willing to make a restitution with him by splitting the cost to fix the scratches. He was not happy with that. Meanwhile, nobody knows when the scratch occurred. After talking with him once again, I decided to just repaint and fix the scratch even though we don't know when and how it happened. He is calling me on Monday, October 31,2016 to make an appointment for repairs. Mr. [redacted] is 100% satisfied with my restitution. As far as I am concerned this issue has been resolved on both Solomon Auto and Mr. [redacted]'s part!Regards,Brian S[redacted] General Sales Manager