Roberts Ace Hardware

Revdex.com [redacted] ***RE: Complaint ID # [redacted] This is in response to Mr [redacted] dispute of factual inaccuracy.I witnessed Rodney (store manager) examine the eye bolt and go to the shelf and attempt to find the sku number It is possible that the wrong sku number was assessed If that was the case, then our investigation may not return any resultsIf the item still had the barcode attached, or if Mr [redacted] had the receipt, none of this would have happened.Mr [redacted] original letter to the Revdex.com states in the desired settlement section "If they will use an inaccurate data base, they should post a no refund or return policy." We will take the suggestion under advisement and consider this complaint resolved.Sincerely, Jim R [redacted] Owner

I am responding to a complaint I received from you.Our return policy is days with a receipt If the customer has lost their receipt, we can attempt to locate the sale and re-print the receipt from our POS systemThis only works if the customer is an Ace Rewards member (free rewards
membership), or the transaction was paid with the custormer's credit cardIf we cannot locate the sale in our POS system and the item(s) in question have been sold from our store in the past days and we carry the item(s), then we will offer store credit.The item MrMartinez was returning was an eye boltIt d.idn't have any packaging or barcode that we could get our sku number fwmWe attempted to match the item up to the eye bolts we carryWe matched it to a eye bolt that closely matched MrMartinez's itemMrMartinez had s id that he purchasedthe eye bolt a few days prior in our storeUnfortunately that item was not sold at our store in the past days.I hope this clears up any confusionSincerely,Jim R*** Owner

Revdex.com [redacted]RE: Complaint ID # [redacted]This is in response to Mr. [redacted] dispute of factual inaccuracy.I witnessed Rodney (store manager) examine the eye bolt and go to the shelf and attempt to find the sku number.  It is possible that the wrong sku number was assessed.  If that was the case, then our investigation may not return any results. If the item still had the barcode attached, or if Mr. [redacted] had the receipt, none of this would have happened.Mr. [redacted] original letter to the Revdex.com states in the desired settlement section "If they will use an inaccurate data base, they should post a no refund or return policy."  We will take the suggestion under advisement and consider this complaint resolved.Sincerely, Jim R[redacted] Owner

I am disputing the response for factual inaccurrcy. In the business response, they state " we attempted to match the item". This is not true. I was holding the eye bolt the whole time I was in the store. So how could they try to match it.Furthermore, they state " we can attempt to locate the sale or reprint the receipt from our POS system. This only works if the customer is an ACE Rewards member"I have transmitted a receipt from the business that shows I am a ACE rewards member who also gets a veteran discount. Therefore the business response is false and baseless.