December 27, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding deposits into your account with the USAA Federal Savings Bank (FSB) Thank you for speaking with [redacted] of our staff, who discussed the account activity and confirmed the reversal of the duplicate deposit was appropriateIf you have additional questions, Ms [redacted] remains available to assist you While we understand this is not the outcome you were seeking, we appreciate you allowing us the opportunity to review this matter and to reply Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: if I willingly participate in in something, I would have to know exactly what is going on That means the person doing the scam would have to tell me it's a scam and then I would have to send them money for the scamBut I didn't know anything so none of this is willingly and and if you look directly at it you can see that it appears as though Adecco stole that mo etThey appear to be the ones that hired me told mrtosend them money, they said they would give it back...Y'ALL SEEN THE PROOFSO YOU ALREADY KNOW SOMEBODY STOLE MY MONEYYOU HACE READ ALL THE PROOF .nonenwas willinglyif you are willing to do something you would have to know everything about what is going on in order for it to be a truly willing That's like if someone impersonates a cop and pull them over and places them in the back of their car all in hopes to kidnap themBut if the person in the other car got out of their car and got into the police car or undercover car or whatever then they are willingly getting into that car even though it's not a real police officer So does that mean the police officer or person acting as a police officer should not be charged with kidnapping because the person willingly got into the back of that car? This is the same thing Regards, [redacted] ***
March 24, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding the deposit account activity from December Thank you for speaking with [redacted] , of our staff, who explained that after another review of your situation, you will not be liable for the deposit account activity, and you will receive an official check for the funds owed to youIt is important to note that USAA Federal Savings Bank acts in accordance with applicable banking regulations and with our core values of service, loyalty, honesty, and integrityWhile we certainly regret any frustration or inconvenience this matter may have caused you, we respectfully reject your unfounded allegations that this was “an inside job.” Ms [redacted] , should you have additional questions, Ms [redacted] remains available to assist youWe appreciate you allowing us to review this matter and to reply to youSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:On June 30,was the settlement of $4,with [redacted] and myself with UsaaI been sacrificing my social disability to pay the settlement that we all agree on and now Mr [redacted] who was not part of the discussion of the settlement state’s that there was no settlementIt may or mat not mean much to you all but we are disable combat veterans on a fixed income that we earned in service to our countryWe have honor and no need for us to lie about the settlementSince usaa won’t aknowledge and choice not to correct our credit report, we as honorable veterans can not continue to deal with a deceitful company who advertise that supports service members and veteransMrs [redacted] , I hope You see the [redacted] statements look for amount $374, or Usaa and NorthlandBoth companies have received payments from the same account #*** which in my opinion it seem suspicious Pleased let me know if you receive the statement Regards, [redacted]
October 20, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your concerns about your USAA accounts I regret any frustration this caused I understand you spoke with [redacted] , of our staff, on August 16, 2016, who confirmed that your USAA Federal Savings Bank savings account was closed She explained that to increase your debit card limit you could call to increase it for hours, or you could submit the request in writing for a permanent increase On this day, Ms [redacted] , also reviewed your USAA Savings Bank credit card rewards with you, and verified that the email promotion did not offer 10% back on each dollar spent, and USAA would not provide 10% on the $11,spent I understand this is not the outcome you were seeking; however, I hope you understand our position [redacted] , also of our staff, reached out to you concerning your USAA IRA account She sent an email requesting more information about the allegation that you were lied to Since no additional information was provided by you, Ms [redacted] sent instructions on how to roll over your IRA, should you choose to do so Thank you for communicating with [redacted] , who contacted you by email and detailed the transaction history regarding the gender change on your automobile insurance policy, and that you accepted this explanation We appreciate the opportunity to reply to you, and if you have any additional questions our representatives remain available to assist you Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC Other bank products are issued and serviced by USAA Federal Savings Bank
December 29, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your deposit accounts with USAA Federal Savings Bank (FSB) I regret any frustration or inconvenience you experienced as a result of this matter Our records confirm that on November 17, 2015, a $authorization by Corner Store [redacted] was completed on your debit card However, due to the credits-only status that was on your account at the time, the transaction had to be manually posted to your account on November 20, 2015, which reflected as a “Posted Debit.” This also applied to the $charge from [redacted] that was authorized on your debit card, and manually posted on November 21, The credits-only status has since been removed from your accounts [redacted] , of our staff, attempted to contact you to discuss your concerns Mr [redacted] refunded the $fee you incurred; however, we respectfully decline to refund you for the $and $charges as they were confirmed to be valid If you have any questions, Mr [redacted] remains available and can be reached at [redacted] (USAA) o [redacted] Thank you for allowing us to reply to you Sincerely, [redacted]
August 23, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your automobile loan with the USAA Federal Savings Bank Thank you for speaking with [redacted] ***, of our staff, who addressed your concernsThe Extended Vehicle Protection (EVP) is issued through and administered by AssurantIf you wish to cancel your EVP coverage, please contact Assurant and provide them with the required documentationUpon cancellation of your EVP, and any applicable refund applied to the loan, an updated payoff amount will be availableIf you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***
July 24, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your second submission regarding your automobile loan with the USAA Federal Savings BankWe responded to your complaint on July 15, While we recognize that you disagree, we feel confident that the account is being reported accurately as, paid in full was a charge offNo new information has been presented that would warrant a change in our positionWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, [redacted]
April 19, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding the hold placed on a recent deposit into your checking account with the USAA Federal Savings Bank (FSB)I regret any inconvenience this may have caused The Depository Agreement and Disclosures (DAD), which is provided to account holders at account inception and available on usaa.com, governs deposit accounts and describes the hold policy associated with funds submitted through RDC servicesThe DAD states, “FSB will hold the funds for up to seven business days from the date of depositIn some instances, funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with FSB and its affiliates, transaction and experience history, and such other factors as FSB, in its sole discretion, deems relevant.” Our records show a portion of your April 3, 2017, deposit was immediately available to you, and the remainder was placed on hold for four daysAs a courtesy, on April 4, 2017, we refunded the $non-sufficient funds fee [redacted] , of our staff, was unable to reach you to discuss your concerns by telephoneMs [redacted] thoroughly reviewed your checking account and confirmed that the hold was appropriateIf you have additional questions, Ms [redacted] remains available to assist you We appreciate the opportunity to reply to you Sincerely, [redacted]
August 26, Mrs [redacted] ***- [redacted] Complaint ID #: [redacted] Dear Mrs***- [redacted] : I am responding to your second submission regarding your bank accounts with the USAA Federal Savings BankWe replied to the Office of the Comptroller of the Currency on August 5, 2015, regarding your complaint No new information has been presented that would warrant a change in our position We appreciate the opportunity to respond to you again Sincerely, [redacted]
August 9, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding information reported by the USAA Federal Savings Bank to the consumer reporting agenciesOur records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB) We will respond to the CFPB accordinglyThank you for the opportunity to replySincerely, [redacted]
August 16, Major [redacted] , USAF (Ret.)Complaint ID #: [redacted] Dear Major [redacted] : I am responding to your submission regarding your mortgage refinance with USAA Federal Savings Bank I regret the frustration you experienced, as we strive to provide quality service to our entire membershipThank you for speaking with [redacted] , of our staff, who explained why were are unable to waive the rate lock extension fee, and that a float down rate lock option is not available While we would appreciate the opportunity to restore your confidence in USAA, should you choose to cancel your loan, you will not be charged any fees We understand this is not the outcome you were seeking; however, we appreciate you allowing us to look into this matter and to reply If you have any additional questions, Mr [redacted] remains available to assist youSincerely, [redacted]
February 22, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] I am responding to your second submission regarding your ATM transaction on December 30, We responded to your complaint on February 15, While we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our position We appreciate the opportunity to review your concerns again; however, we consider this matter closed Sincerely, [redacted] ***
August 18, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your second submission regarding your auto loan rate Thank you for taking the time to speak with [redacted] , of our staff, about your concernsWhile we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our position We appreciate the opportunity to review your concerns again; however, we consider this matter closed Sincerely, [redacted] ***
October 14, Ms [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your submission regarding your concerns about your mortgage payment, and I regret any frustration this has caused Thank you for speaking with [redacted] , of our staff, who explained that USAA requires your insurance to be escrowed on your VA mortgage This was part of the agreement at the time of closing I understand that you were advised that Dovenmuehle Mortgage Inc(DMI) is unable to accept partial payments; however, partial payments continued to be sent Our records show that with each unapplied short payment, you were notified by collection calls and (mailed or electronic) notices On June 2, 2016, DMI confirmed that you were recording the call It is DMI’s policy to discontinue a call with a member if they are being recorded Documentation indicates that partial payments continued to be made after the loan transitioned to NationStar Mortgage Your August payment was satisfied as of September 25, 2016, when the full payment was received I understand this is not the outcome that you were seeking; nonetheless, your homeowners’ insurance will need to be included with your mortgage payment as stated in your contractual agreement If you have any additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]
April 28, MrJeff [redacted] Complaint ID #: Dear Mr***: I am responding to your second submission regarding your USAA Brokerage Roth and Self-Directed IRA accounts On April 12, 2017, we sent to your address on file a letter of explanation that addressed your specific concerns, and we have no further comment Please know that we consider this matter closed Sincerely, [redacted] USAA means United Services Automobile Association and its affiliatesAccounts are introduced and brokerage services provided by USAA Financial Advisors, Inc(FAI) and USAA Investment Management Company (IMCO), both registered broker-dealers, Members SIPCClearing, custody and other services provided by National Financial Services LLC (NFS), Member NYSE, SIPC
Complaint: [redacted] I am strongly rejecting this response because, USAA has claimed they have attempted to call me of which I have recieved no phone calls, emails at either email address they have, messages from their message center, or voicemails to any of the contact information they have for both my wife and IAs I stated in my original complaint this company has shown its true colors both in their response and claiming their financial advisors are working for my benefit, which the advice and actions they have taken only result in the bank claiming money that I have earned by providing them with the very freedom they are exploiting I trusted USAA and they have successfully used that trust to their own benefit They state they have told me something years ago and then again in the small print of statements Specifically in they told me it was a bonds fund identical to a Roth IRA, which is also why they titled it as "Roth IRA" online I also was not told when I asked a few weeks ago and was not informed I asked if there would be any loss and the answer was no Finally, they themselves will admit and have admitted that they needed to redo their messaging and document system because it needed improvement, thus imagine how frustrating it is to find out they have been sending you messages and have been in the wrong location, I am willing to bet they are unopened messages They claim they care about military members but I contend the only way they will show it is to reimburse what they have taken from my account I am willing to bet they are going to refuse again based on their reputation against mine, instead of hearing my side It's thier choice and over time they will lose investors if they continue to go down this roadThey have already lost some just based on this story The bottom line is, I would lose a significant amount of money to them if I kept paying into thier Roth IRA, or I guess annuity is what their financial advisory sold me into I thought financial advisors were required to look after my best interest As a father and husband the financial welfare of my family is critical and to stay with USAA's financial advisors(salesmen) and bank is by far not in the best interest of my family, in fact it would be irresponsible to continue to invest with them.With integrity, [redacted]
June 30, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding the deposit made to your USAA Federal Savings Bank (FSB) checking account that was later returned Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB) We will respond to the CFPB accordingly Thank you for the opportunity to reply Sincerely, [redacted]
February 3, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] I am responding to your submission regarding your joint deposit account Thank you for speaking with [redacted] ***, of our staff, who reviewed your account and confirmed the decision remains unchanged If you have additional questions on this matter, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***
March 13, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding unauthorized accounts established in your name with the USAA Federal Savings Bank [redacted] , of our Financial Crimes Investigation staff, spoke with you briefly regarding your concerns Mr [redacted] confirmed you were the victim of a profile takeover; as a result, the deposit accounts ending in and will be rescinded from your name as fraud We regret any frustration or inconvenience you experienced as a result of this matter If you have additional questions, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted]
December 27, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding deposits into your account with the USAA Federal Savings Bank (FSB) Thank you for speaking with [redacted] of our staff, who discussed the account activity and confirmed the reversal of the duplicate deposit was appropriateIf you have additional questions, Ms [redacted] remains available to assist you While we understand this is not the outcome you were seeking, we appreciate you allowing us the opportunity to review this matter and to reply Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: if I willingly participate in in something, I would have to know exactly what is going on That means the person doing the scam would have to tell me it's a scam and then I would have to send them money for the scamBut I didn't know anything so none of this is willingly and and if you look directly at it you can see that it appears as though Adecco stole that mo etThey appear to be the ones that hired me told mrtosend them money, they said they would give it back...Y'ALL SEEN THE PROOFSO YOU ALREADY KNOW SOMEBODY STOLE MY MONEYYOU HACE READ ALL THE PROOF .nonenwas willinglyif you are willing to do something you would have to know everything about what is going on in order for it to be a truly willing That's like if someone impersonates a cop and pull them over and places them in the back of their car all in hopes to kidnap themBut if the person in the other car got out of their car and got into the police car or undercover car or whatever then they are willingly getting into that car even though it's not a real police officer So does that mean the police officer or person acting as a police officer should not be charged with kidnapping because the person willingly got into the back of that car? This is the same thing Regards, [redacted] ***
March 24, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding the deposit account activity from December Thank you for speaking with [redacted] , of our staff, who explained that after another review of your situation, you will not be liable for the deposit account activity, and you will receive an official check for the funds owed to youIt is important to note that USAA Federal Savings Bank acts in accordance with applicable banking regulations and with our core values of service, loyalty, honesty, and integrityWhile we certainly regret any frustration or inconvenience this matter may have caused you, we respectfully reject your unfounded allegations that this was “an inside job.” Ms [redacted] , should you have additional questions, Ms [redacted] remains available to assist youWe appreciate you allowing us to review this matter and to reply to youSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:On June 30,was the settlement of $4,with [redacted] and myself with UsaaI been sacrificing my social disability to pay the settlement that we all agree on and now Mr [redacted] who was not part of the discussion of the settlement state’s that there was no settlementIt may or mat not mean much to you all but we are disable combat veterans on a fixed income that we earned in service to our countryWe have honor and no need for us to lie about the settlementSince usaa won’t aknowledge and choice not to correct our credit report, we as honorable veterans can not continue to deal with a deceitful company who advertise that supports service members and veteransMrs [redacted] , I hope You see the [redacted] statements look for amount $374, or Usaa and NorthlandBoth companies have received payments from the same account #*** which in my opinion it seem suspicious Pleased let me know if you receive the statement Regards, [redacted]
October 20, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your concerns about your USAA accounts I regret any frustration this caused I understand you spoke with [redacted] , of our staff, on August 16, 2016, who confirmed that your USAA Federal Savings Bank savings account was closed She explained that to increase your debit card limit you could call to increase it for hours, or you could submit the request in writing for a permanent increase On this day, Ms [redacted] , also reviewed your USAA Savings Bank credit card rewards with you, and verified that the email promotion did not offer 10% back on each dollar spent, and USAA would not provide 10% on the $11,spent I understand this is not the outcome you were seeking; however, I hope you understand our position [redacted] , also of our staff, reached out to you concerning your USAA IRA account She sent an email requesting more information about the allegation that you were lied to Since no additional information was provided by you, Ms [redacted] sent instructions on how to roll over your IRA, should you choose to do so Thank you for communicating with [redacted] , who contacted you by email and detailed the transaction history regarding the gender change on your automobile insurance policy, and that you accepted this explanation We appreciate the opportunity to reply to you, and if you have any additional questions our representatives remain available to assist you Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC Other bank products are issued and serviced by USAA Federal Savings Bank
December 29, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your deposit accounts with USAA Federal Savings Bank (FSB) I regret any frustration or inconvenience you experienced as a result of this matter Our records confirm that on November 17, 2015, a $authorization by Corner Store [redacted] was completed on your debit card However, due to the credits-only status that was on your account at the time, the transaction had to be manually posted to your account on November 20, 2015, which reflected as a “Posted Debit.” This also applied to the $charge from [redacted] that was authorized on your debit card, and manually posted on November 21, The credits-only status has since been removed from your accounts [redacted] , of our staff, attempted to contact you to discuss your concerns Mr [redacted] refunded the $fee you incurred; however, we respectfully decline to refund you for the $and $charges as they were confirmed to be valid If you have any questions, Mr [redacted] remains available and can be reached at [redacted] (USAA) o [redacted] Thank you for allowing us to reply to you Sincerely, [redacted]
August 23, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your automobile loan with the USAA Federal Savings Bank Thank you for speaking with [redacted] ***, of our staff, who addressed your concernsThe Extended Vehicle Protection (EVP) is issued through and administered by AssurantIf you wish to cancel your EVP coverage, please contact Assurant and provide them with the required documentationUpon cancellation of your EVP, and any applicable refund applied to the loan, an updated payoff amount will be availableIf you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***
July 24, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your second submission regarding your automobile loan with the USAA Federal Savings BankWe responded to your complaint on July 15, While we recognize that you disagree, we feel confident that the account is being reported accurately as, paid in full was a charge offNo new information has been presented that would warrant a change in our positionWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, [redacted]
April 19, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding the hold placed on a recent deposit into your checking account with the USAA Federal Savings Bank (FSB)I regret any inconvenience this may have caused The Depository Agreement and Disclosures (DAD), which is provided to account holders at account inception and available on usaa.com, governs deposit accounts and describes the hold policy associated with funds submitted through RDC servicesThe DAD states, “FSB will hold the funds for up to seven business days from the date of depositIn some instances, funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with FSB and its affiliates, transaction and experience history, and such other factors as FSB, in its sole discretion, deems relevant.” Our records show a portion of your April 3, 2017, deposit was immediately available to you, and the remainder was placed on hold for four daysAs a courtesy, on April 4, 2017, we refunded the $non-sufficient funds fee [redacted] , of our staff, was unable to reach you to discuss your concerns by telephoneMs [redacted] thoroughly reviewed your checking account and confirmed that the hold was appropriateIf you have additional questions, Ms [redacted] remains available to assist you We appreciate the opportunity to reply to you Sincerely, [redacted]
August 26, Mrs [redacted] ***- [redacted] Complaint ID #: [redacted] Dear Mrs***- [redacted] : I am responding to your second submission regarding your bank accounts with the USAA Federal Savings BankWe replied to the Office of the Comptroller of the Currency on August 5, 2015, regarding your complaint No new information has been presented that would warrant a change in our position We appreciate the opportunity to respond to you again Sincerely, [redacted]
August 9, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding information reported by the USAA Federal Savings Bank to the consumer reporting agenciesOur records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB) We will respond to the CFPB accordinglyThank you for the opportunity to replySincerely, [redacted]
August 16, Major [redacted] , USAF (Ret.)Complaint ID #: [redacted] Dear Major [redacted] : I am responding to your submission regarding your mortgage refinance with USAA Federal Savings Bank I regret the frustration you experienced, as we strive to provide quality service to our entire membershipThank you for speaking with [redacted] , of our staff, who explained why were are unable to waive the rate lock extension fee, and that a float down rate lock option is not available While we would appreciate the opportunity to restore your confidence in USAA, should you choose to cancel your loan, you will not be charged any fees We understand this is not the outcome you were seeking; however, we appreciate you allowing us to look into this matter and to reply If you have any additional questions, Mr [redacted] remains available to assist youSincerely, [redacted]
February 22, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] I am responding to your second submission regarding your ATM transaction on December 30, We responded to your complaint on February 15, While we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our position We appreciate the opportunity to review your concerns again; however, we consider this matter closed Sincerely, [redacted] ***
August 18, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your second submission regarding your auto loan rate Thank you for taking the time to speak with [redacted] , of our staff, about your concernsWhile we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our position We appreciate the opportunity to review your concerns again; however, we consider this matter closed Sincerely, [redacted] ***
October 14, Ms [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your submission regarding your concerns about your mortgage payment, and I regret any frustration this has caused Thank you for speaking with [redacted] , of our staff, who explained that USAA requires your insurance to be escrowed on your VA mortgage This was part of the agreement at the time of closing I understand that you were advised that Dovenmuehle Mortgage Inc(DMI) is unable to accept partial payments; however, partial payments continued to be sent Our records show that with each unapplied short payment, you were notified by collection calls and (mailed or electronic) notices On June 2, 2016, DMI confirmed that you were recording the call It is DMI’s policy to discontinue a call with a member if they are being recorded Documentation indicates that partial payments continued to be made after the loan transitioned to NationStar Mortgage Your August payment was satisfied as of September 25, 2016, when the full payment was received I understand this is not the outcome that you were seeking; nonetheless, your homeowners’ insurance will need to be included with your mortgage payment as stated in your contractual agreement If you have any additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]
April 28, MrJeff [redacted] Complaint ID #: Dear Mr***: I am responding to your second submission regarding your USAA Brokerage Roth and Self-Directed IRA accounts On April 12, 2017, we sent to your address on file a letter of explanation that addressed your specific concerns, and we have no further comment Please know that we consider this matter closed Sincerely, [redacted] USAA means United Services Automobile Association and its affiliatesAccounts are introduced and brokerage services provided by USAA Financial Advisors, Inc(FAI) and USAA Investment Management Company (IMCO), both registered broker-dealers, Members SIPCClearing, custody and other services provided by National Financial Services LLC (NFS), Member NYSE, SIPC
Complaint: [redacted] I am strongly rejecting this response because, USAA has claimed they have attempted to call me of which I have recieved no phone calls, emails at either email address they have, messages from their message center, or voicemails to any of the contact information they have for both my wife and IAs I stated in my original complaint this company has shown its true colors both in their response and claiming their financial advisors are working for my benefit, which the advice and actions they have taken only result in the bank claiming money that I have earned by providing them with the very freedom they are exploiting I trusted USAA and they have successfully used that trust to their own benefit They state they have told me something years ago and then again in the small print of statements Specifically in they told me it was a bonds fund identical to a Roth IRA, which is also why they titled it as "Roth IRA" online I also was not told when I asked a few weeks ago and was not informed I asked if there would be any loss and the answer was no Finally, they themselves will admit and have admitted that they needed to redo their messaging and document system because it needed improvement, thus imagine how frustrating it is to find out they have been sending you messages and have been in the wrong location, I am willing to bet they are unopened messages They claim they care about military members but I contend the only way they will show it is to reimburse what they have taken from my account I am willing to bet they are going to refuse again based on their reputation against mine, instead of hearing my side It's thier choice and over time they will lose investors if they continue to go down this roadThey have already lost some just based on this story The bottom line is, I would lose a significant amount of money to them if I kept paying into thier Roth IRA, or I guess annuity is what their financial advisory sold me into I thought financial advisors were required to look after my best interest As a father and husband the financial welfare of my family is critical and to stay with USAA's financial advisors(salesmen) and bank is by far not in the best interest of my family, in fact it would be irresponsible to continue to invest with them.With integrity, [redacted]
June 30, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding the deposit made to your USAA Federal Savings Bank (FSB) checking account that was later returned Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB) We will respond to the CFPB accordingly Thank you for the opportunity to reply Sincerely, [redacted]
February 3, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] I am responding to your submission regarding your joint deposit account Thank you for speaking with [redacted] ***, of our staff, who reviewed your account and confirmed the decision remains unchanged If you have additional questions on this matter, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***
March 13, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding unauthorized accounts established in your name with the USAA Federal Savings Bank [redacted] , of our Financial Crimes Investigation staff, spoke with you briefly regarding your concerns Mr [redacted] confirmed you were the victim of a profile takeover; as a result, the deposit accounts ending in and will be rescinded from your name as fraud We regret any frustration or inconvenience you experienced as a result of this matter If you have additional questions, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted]