This is in response to the Revdex.com complaint ID # [redacted] As this client stated, she purchased a coaching agreement from Robbins Research International, Inc(“RRI”) on about August 29, However, the total amount of the coaching contract services were for $3,175, and not for $4, as the client allegesPer her agreement, this client used two separate credit cards to charge the amount on August 29, 2017, one in the amount of $2,and the other for $1,The client cancelled the contract after sessions (of a total of sessions due) Per the terms of her contract, she was entitled to a refund of the total sessions used, less a damages fee of $ Therefore, the client was entitled to a refund of $1,(unused sessions multiplied by $per session, less the $damages fee)This refund through her credit card was processed on March 5, 2017, prior to this complaint being filed At the time, our representative reached out to the client to let her know of the refund amount and the calculation, although the client never responded Once we received this complaint, our Customer Service representative also reached out to the client, and has not been able to get in touch with the client yet However, because we want to make sure that the customer’s needs are always met, although per the contract, we are entitled to keep the $ damages fee, we have decided to refund that as well That additional refund will be processed in the next 7-days With that additional refund, we consider this matter closed
This letter is in response to your letter dated December 24, 2016, regarding the above-referenced caseThis letter is to inform the Revdex.com (“Revdex.com) that we addressed the issue directly with the client, and to notify you as to how we responded and how this matter was handled.To give a briefbackground of this matter, the client bought a product that was returned and was refunded the original product priceThere was then an issue of the overdraft fees which the client incurred in the amount of $Prior to the Revdex.com complaint being filed, the check in the amount of $was mailed to the client on December 22, 2016.It is our policy that the customer's needs are what come first, and we will do everything in our power to satisfy our customersIn this case with this complainant, we believe we have done that by refunding the customer the full amount requested prior to this complaint being filed with the Revdex.comBecause this issue was responded to promptly by our staff, we believe this issue is now resolved and closed.Thank youPlease let me know if you have any further questions[redacted] , EsqAssociate Legal Counsel Robbins Research International, IncCORNERSTONE COURT EAST SUITE SAN DIEGO, CA 92121(800) 445-(858) 535-- www.tonyrobbins.com
This letter is to inform the Revdex.com how we responded to this complaint directly with the client The Client purchased a General Admission ticket in the amount of $for our Unleash the Power Within seminar held in San Jose, CA, March 15-18, The client took advantage of our Satisfaction Guarantee policy which allowed for a complete refund of the event (even though as per the policy, the client turned in his materials one day after was provided pursuant to the Satisfaction Guaranteee policy) We tell our clients that it normally may take a couple weeks to process the refund The credit was issued on March 23, 2018, by refunding the original credit card used in the full amount of $547.50, less than one week after the conclusion of the eventOur goal is to having raving fans, especially those who believe they have customer service issues Because this refund was processed in a timely manner, and we addressed this directly with the customer, we consider this matter closed Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This letter is in response to your letter dated January 21, 2017, regarding the above-referenced caseThis letter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client, and to notify you as to how we responded and how this matter was handled.To give a brief background of this matter, the Client made two separate purchases of a number products on our websiteThe first was on the evening of December 17, The second was for the exact same order of products on the morning of December 18, Both purchases were through our online shopping cart, and both amounts were processed online via our online merchant systemEach charge was for a total of $601.75, so that the total charge for both purchases was $1,203.50.The client, after receiving the products, ended up returning many of the products, transferred some of her purchase of physical products to our mobile digital version of the same product, and also ended up keeping a number of our products.When our Customer Service team spoke directly with the client, there were several refunds that were processed through the initial credit card for the returned productThe first refund was for $which was processed on January 9, 2017, for product that had been returnedThe second refund was for an additional $for further product that had been returnedThen after receiving this inquiry from the Revdex.com and further researching the claim, it was determined that client was owed still another $169.15, which was the remaining amount that needed to be returned for the second purchase on December 18, which also included the shipping charge for the second set of productsThat charge of $was processed on January 30, 2017.Since we have received this Revdex.com inquiry, our Customer Service Director has both emailed and left a voicemail for the client to discuss these refunds, but as of this writing, has not received any response from the clientBecause we have refunded the client a total of $586.60, and because the client has retained a number of products with a purchase price of $(which includes the original shipping charge for the products ordered on December 17), we believe that this matter is now closed, as we have accounted for the client's full purchase price of $1,203.50.It is our policy that the customer's needs are what come first, and we will do everything in our power to satisfy our customersIn this case with this customer, we believe we have done that by reaching out to the [redacted] - www.tonyrobbins.com client on multiple occasions, refunding the client all amounts for all products subsequently returned, and only charging the client for the products she retainedWe now consider this matter closed, but are willing to answer any more questions from the client, if she wishes to reach back out to our Customer Service Director.Thank youPlease let me know if you have any further questions.Sincerally, [redacted] EsqASSociate Legal Counsel Robbins Research International, Inc[redacted] - www.tonyrobbins.com
I ordered his book online for Money: Mastering the Game along with audio interview files that were not accessed on 8/13/After reading further reviews, I realized it wasn't what I was looking for and requested a refund via customer service email the same day: "I ordered a copy of the book, Money: Master the Game, today for the cost of shipping ($8) as well as two interviews ($37) for about $totalI'm following up to request a refundAfter further reading, this is not what I was looking for." After no reply, I emailed customer service again on 8/23: "I've requested a refund on 8/13/and have not heard back yetAfter further research, I've decided Tony's book and audio files were not what I wantedThe interviews have not been accessedI'd appreciate any feedback you can provide." I sent another email on 8/when I received a separate product email from Kay K, product specialist: "I've actually requested a refund on my order for the book and audio files ($total) on 8/13/the date of purchase and again on 8/22/I have not heard back from customer serviceCan you assist me with this request?" I was referred me to Ambassador of First Impressions, LaShonda LB; who notified me on 8/(which was a Friday) that I would be contacted within 24/hours: "We have received your request and a Client Rep, will be looking into this inquiry for you and updated you within 24/hours We apologize for the delay." When I had not heard anything by Tuesday 8/30, I emailed LaShonda directly & left a her voicemail with my name & cell: "I left a voicemail with you earlier today about my request for a refund from my order placed on 8/13/This is my fourth attempt to contact customer service regarding a refund totaling $for the Master Money book and audio files that were not accessedI received an email today that the book had been shipped, so I'm checking with you since I haven't heard from anyone within the 24/48hr time frame of your previous email on 8/25/I'd appreciate any assistance you can provide." I heard no reply and the book had been shipped that dayI emailed LaShonda again this morning 9/3/informing her I'd be contacting Revdex.comIt should not be this difficult to request a simple refund but after requests, my first impression is I won't be ordering from this company againI like Tony from what I've heard but this is deplorable serviceJust want others to be aware that purchases may apparently be final & unrefundableI'm sending the book back & will continue calling and update if the issue is eventually resolved
This is in response to the Revdex.com complaint ID # [redacted] As this client stated, she purchased a coaching agreement from Robbins Research International, Inc(“RRI”) on about August 29, However, the total amount of the coaching contract services were for $3,175, and not for $4, as the client allegesPer her agreement, this client used two separate credit cards to charge the amount on August 29, 2017, one in the amount of $2,and the other for $1,The client cancelled the contract after sessions (of a total of sessions due) Per the terms of her contract, she was entitled to a refund of the total sessions used, less a damages fee of $ Therefore, the client was entitled to a refund of $1,(unused sessions multiplied by $per session, less the $damages fee)This refund through her credit card was processed on March 5, 2017, prior to this complaint being filed At the time, our representative reached out to the client to let her know of the refund amount and the calculation, although the client never responded Once we received this complaint, our Customer Service representative also reached out to the client, and has not been able to get in touch with the client yet However, because we want to make sure that the customer’s needs are always met, although per the contract, we are entitled to keep the $ damages fee, we have decided to refund that as well That additional refund will be processed in the next 7-days With that additional refund, we consider this matter closed
This letter is in response to your letter dated December 24, 2016, regarding the above-referenced caseThis letter is to inform the Revdex.com (“Revdex.com) that we addressed the issue directly with the client, and to notify you as to how we responded and how this matter was handled.To give a briefbackground of this matter, the client bought a product that was returned and was refunded the original product priceThere was then an issue of the overdraft fees which the client incurred in the amount of $Prior to the Revdex.com complaint being filed, the check in the amount of $was mailed to the client on December 22, 2016.It is our policy that the customer's needs are what come first, and we will do everything in our power to satisfy our customersIn this case with this complainant, we believe we have done that by refunding the customer the full amount requested prior to this complaint being filed with the Revdex.comBecause this issue was responded to promptly by our staff, we believe this issue is now resolved and closed.Thank youPlease let me know if you have any further questions[redacted] , EsqAssociate Legal Counsel Robbins Research International, IncCORNERSTONE COURT EAST SUITE SAN DIEGO, CA 92121(800) 445-(858) 535-- www.tonyrobbins.com
This letter is to inform the Revdex.com how we responded to this complaint directly with the client The Client purchased a General Admission ticket in the amount of $for our Unleash the Power Within seminar held in San Jose, CA, March 15-18, The client took advantage of our Satisfaction Guarantee policy which allowed for a complete refund of the event (even though as per the policy, the client turned in his materials one day after was provided pursuant to the Satisfaction Guaranteee policy) We tell our clients that it normally may take a couple weeks to process the refund The credit was issued on March 23, 2018, by refunding the original credit card used in the full amount of $547.50, less than one week after the conclusion of the eventOur goal is to having raving fans, especially those who believe they have customer service issues Because this refund was processed in a timely manner, and we addressed this directly with the customer, we consider this matter closed Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This letter is in response to your letter dated January 21, 2017, regarding the above-referenced caseThis letter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client, and to notify you as to how we responded and how this matter was handled.To give a brief background of this matter, the Client made two separate purchases of a number products on our websiteThe first was on the evening of December 17, The second was for the exact same order of products on the morning of December 18, Both purchases were through our online shopping cart, and both amounts were processed online via our online merchant systemEach charge was for a total of $601.75, so that the total charge for both purchases was $1,203.50.The client, after receiving the products, ended up returning many of the products, transferred some of her purchase of physical products to our mobile digital version of the same product, and also ended up keeping a number of our products.When our Customer Service team spoke directly with the client, there were several refunds that were processed through the initial credit card for the returned productThe first refund was for $which was processed on January 9, 2017, for product that had been returnedThe second refund was for an additional $for further product that had been returnedThen after receiving this inquiry from the Revdex.com and further researching the claim, it was determined that client was owed still another $169.15, which was the remaining amount that needed to be returned for the second purchase on December 18, which also included the shipping charge for the second set of productsThat charge of $was processed on January 30, 2017.Since we have received this Revdex.com inquiry, our Customer Service Director has both emailed and left a voicemail for the client to discuss these refunds, but as of this writing, has not received any response from the clientBecause we have refunded the client a total of $586.60, and because the client has retained a number of products with a purchase price of $(which includes the original shipping charge for the products ordered on December 17), we believe that this matter is now closed, as we have accounted for the client's full purchase price of $1,203.50.It is our policy that the customer's needs are what come first, and we will do everything in our power to satisfy our customersIn this case with this customer, we believe we have done that by reaching out to the [redacted] - www.tonyrobbins.com client on multiple occasions, refunding the client all amounts for all products subsequently returned, and only charging the client for the products she retainedWe now consider this matter closed, but are willing to answer any more questions from the client, if she wishes to reach back out to our Customer Service Director.Thank youPlease let me know if you have any further questions.Sincerally, [redacted] EsqASSociate Legal Counsel Robbins Research International, Inc[redacted] - www.tonyrobbins.com
I ordered his book online for Money: Mastering the Game along with audio interview files that were not accessed on 8/13/After reading further reviews, I realized it wasn't what I was looking for and requested a refund via customer service email the same day: "I ordered a copy of the book, Money: Master the Game, today for the cost of shipping ($8) as well as two interviews ($37) for about $totalI'm following up to request a refundAfter further reading, this is not what I was looking for." After no reply, I emailed customer service again on 8/23: "I've requested a refund on 8/13/and have not heard back yetAfter further research, I've decided Tony's book and audio files were not what I wantedThe interviews have not been accessedI'd appreciate any feedback you can provide." I sent another email on 8/when I received a separate product email from Kay K, product specialist: "I've actually requested a refund on my order for the book and audio files ($total) on 8/13/the date of purchase and again on 8/22/I have not heard back from customer serviceCan you assist me with this request?" I was referred me to Ambassador of First Impressions, LaShonda LB; who notified me on 8/(which was a Friday) that I would be contacted within 24/hours: "We have received your request and a Client Rep, will be looking into this inquiry for you and updated you within 24/hours We apologize for the delay." When I had not heard anything by Tuesday 8/30, I emailed LaShonda directly & left a her voicemail with my name & cell: "I left a voicemail with you earlier today about my request for a refund from my order placed on 8/13/This is my fourth attempt to contact customer service regarding a refund totaling $for the Master Money book and audio files that were not accessedI received an email today that the book had been shipped, so I'm checking with you since I haven't heard from anyone within the 24/48hr time frame of your previous email on 8/25/I'd appreciate any assistance you can provide." I heard no reply and the book had been shipped that dayI emailed LaShonda again this morning 9/3/informing her I'd be contacting Revdex.comIt should not be this difficult to request a simple refund but after requests, my first impression is I won't be ordering from this company againI like Tony from what I've heard but this is deplorable serviceJust want others to be aware that purchases may apparently be final & unrefundableI'm sending the book back & will continue calling and update if the issue is eventually resolved