I placed an order for a product that their site stated was in stock two weeks before Christmas. The email confirmation for the order stated I would receive another email once my order has been shipped. A week goes by and no email. I sent the company two emails to find out the status of my order. Finally four days before Christmas they respond stating the item is out of stock. I should have been contacted as soon as the order was placed so that I could find the item elsewhere in time for Christmas. If I didn't initiate the email thread, how long would it have been before someone would contact me? Also, their site still states that the item is in stock! Now I do not have this gift to give on Christmas and I have to wait three business days for a refund!
I placed an order for a product that their site stated was in stock two weeks before Christmas. The email confirmation for the order stated I would receive another email once my order has been shipped. A week goes by and no email. I sent the company two emails to find out the status of my order. Finally four days before Christmas they respond stating the item is out of stock. I should have been contacted as soon as the order was placed so that I could find the item elsewhere in time for Christmas. If I didn't initiate the email thread, how long would it have been before someone would contact me? Also, their site still states that the item is in stock! Now I do not have this gift to give on Christmas and I have to wait three business days for a refund!