Let me put this in perspective: Between April and Septeach year we get a landslide of outdoor power equipment in for repairEveryone waits till the last monument and we go from an avgof few days for a repair to -weeks for a repairEvery shop in Spartanburg goes thru the same predicament Storage space is a premium and we rely on customers to pick their units up as soon as they are calledIf they dont pick up after days of being notified it is ready , we charge a $3/day storage fee and it is posted in our shopNow to the response I could not find the name in your complaint in our system but I did inquire with the front customer service and I was able to connect it to a customer by the name of [redacted] *** [redacted] brought a push lawnmower in for repair on May On 6/9/ [redacted] was called to to inform him that his mower was ready to be pick upCustomer was called again on 6/15/and on 7/15/with no response at all On 8/5/ladies came in our shop and asked if [redacted] ***s"mower was still here I told them it was but after sitting so long the carb might need cleaned again at an additional charge since it was left so longThe June bill was $without storage fees ($3/day $total storage fee) for a total bill of $The ladies said they could not afford that much and I felt sorry for them and they end up paying $on 8/5/We started the mower and loaded it in their carOn or about 9/one of the ladies returned with the mower in the back of the car and said it would not runI unloaded unit right then and tried to start and it would start and dieI took it in the shop and dump out the gas in the mower and replaced it with fresh gasThe mower started right up and I mowed a small section of grass in our parking lot to show her it was running and cutting grass I then re loaded it in their car and she left I did all this at no charge and put her in front of other customers we were trying to get finishedOn 8/8/the same lady returned with the mower in her trunkShe told customer service it would not start and she wanted her money backWe told her that she wasn't getting a refund and if she wanted to leave it for evaluation we would take a look at it in a weeks or so which is our current wait timeShe asked our mechanic to unload the mower and she said she didn't care what we did with it but she wasn't taking it back homeI am not sure what else I could have done she left the mower without leaving a phone number so I do not know how to contact her to see what she wants us to do with the mower
Let me put this in perspective: Between April and Septeach year we get a landslide of outdoor power equipment in for repairEveryone waits till the last monument and we go from an avgof few days for a repair to -weeks for a repairEvery shop in Spartanburg goes thru the same predicament Storage space is a premium and we rely on customers to pick their units up as soon as they are calledIf they dont pick up after days of being notified it is ready , we charge a $3/day storage fee and it is posted in our shopNow to the response I could not find the name in your complaint in our system but I did inquire with the front customer service and I was able to connect it to a customer by the name of [redacted] *** [redacted] brought a push lawnmower in for repair on May On 6/9/ [redacted] was called to to inform him that his mower was ready to be pick upCustomer was called again on 6/15/and on 7/15/with no response at all On 8/5/ladies came in our shop and asked if [redacted] ***s"mower was still here I told them it was but after sitting so long the carb might need cleaned again at an additional charge since it was left so longThe June bill was $without storage fees ($3/day $total storage fee) for a total bill of $The ladies said they could not afford that much and I felt sorry for them and they end up paying $on 8/5/We started the mower and loaded it in their carOn or about 9/one of the ladies returned with the mower in the back of the car and said it would not runI unloaded unit right then and tried to start and it would start and dieI took it in the shop and dump out the gas in the mower and replaced it with fresh gasThe mower started right up and I mowed a small section of grass in our parking lot to show her it was running and cutting grass I then re loaded it in their car and she left I did all this at no charge and put her in front of other customers we were trying to get finishedOn 8/8/the same lady returned with the mower in her trunkShe told customer service it would not start and she wanted her money backWe told her that she wasn't getting a refund and if she wanted to leave it for evaluation we would take a look at it in a weeks or so which is our current wait timeShe asked our mechanic to unload the mower and she said she didn't care what we did with it but she wasn't taking it back homeI am not sure what else I could have done she left the mower without leaving a phone number so I do not know how to contact her to see what she wants us to do with the mower