Roane General Hospital

Patient Name:  [redacted]BD:  [redacted]Date of Service:  3/16/2015Total Charges:  $1,263.004/1/15: Insurance payment $333.944/1/15: Insurance adjustment $201.824/1/15: Patient Balance  $869.696/25/15: Patient payment $727.246/25/15: Patient called requesting her...

20% discount: Adjustment posted 6/25/15 in the amount of $145.457/30/15: Refund issued directly to patient in the amount of $145.45The customer should have adjusted her payment by 20% instead of issuing the full amount.Roane General has responded to the patient's concerns and the issue is now resolved.Respectfully,[redacted]Executive Director of Revenue Cycle