ROAM Data

To Whom It May Concern,Discount Living Rooms apologizes for any inconvenience our customer has experienced.  In regards to the delivery time frame, we quote a delivery frame of 4-6 weeks. We also encourage our customers to carefully review the product details prior to checkout, as well as at...

the time of delivery. Per our Returns & Cancellations policy:- Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good condition. Thoroughly inspect the furniture prior to signing. In the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s). In addition, please take pictures of items in question and email them to [redacted] within 24 hours of your delivery. Do not accept damaged furniture.- Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.- Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and  round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may view our fully policy here: [redacted].We apologize again for inconvenience our customer has experienced. Should he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted]Discount Living Rooms is sorry to hear the customer received the incorrect sofa set. Our sales manager will contact the customer today to finalize the sale of the new leather living room set, and we will issue the customer full credit for the set that was delivered and apply this...

credit to the new sale. Should the customer wish to discuss this in more detail, we encourage her to contact our Sales Team at ###-###-####.Kind regards

Dear [redacted],Bedroom Furniture Discounts is sorry to hear of the damage to our customer's merchandise, as we work closely with our delivery partners to ensure all orders are delivered in perfect condition.Upon delivery of the merchandise on September **, the customer sent back the chest due...

to damages. It is currently at the local hub for restoration, and will be completed on October *. Per out Returns & Cancellations policy attached, we reserve the right to restore any items refused due to damage. Should the customer wish to cancel in the meantime, we will issue a refund of the purchase price minus a *0% restocking fee and round-trip shipping costs.Should she have any further questions or wish to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],In reference to the mentioned complaint, the customer placed the order on April **, and accepted delivery of the merchandise on June **. According to the Proof of Delivery form (attached), all items were delivered in acceptable condition. Per the signed delivery form: "Only items...

marked damaged here are eligible for free repair or free replacement parts. Please refuse any damaged items(s). Please write 'damaged' on the delivery slip next to any damaged piece(s)."Additionally, per our Returns & Cancellations policy (attached):Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good condition. Thoroughly inspect the furniture prior to signing. In the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s). In addition, please take pictures of items in question and email them to [redacted] within 24 hours of your delivery. Do not accept damaged furniture.Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Because the manufacturer's 1 year warranty does not cover post-delivery damages, we unfortunately are unable to further assist the customer. Should he have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####. Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am responding to the letter sent from Bedroom Furniture Discount, Order Number [redacted]. This letter is dated October *, 2016. After placing my originalOrder on August **, 2016, I received my chest on September **, 2016. While the deliverymen were coming up my stairs with the chest, one of the men slipped and the chest hit the railing and chipped the chest on the outside of the top drawer. The chest was removed from my house and sent back to their company. I wrote dozens of emails to the Manager's Asif H[redacted] and Altair B[redacted] of Bedroom Furniture Discount asking them to credit my visa. I told them specifically that I did not want the chest repaired. My requests were ignored.  Now I know why they ignored all my emails. They were waiting for the chest to be repaired. If I don't accept the repaired chest, I get charged a restocking fee and round trip shipping costs which is outlandish!!!. I don't feel I should accept the repaired chest. It was the fault of one of their deliverymen. I want my visa credited which they won't honor. I have been requesting that my visa get credited since September [redacted] when their deliverymen fell and the dresser hit my railing and nicked the chest badly. If I do accept the chest, and the repair isn't to my satisfaction, then what????  I am 74 years old, and this is the first time a company rejected crediting my visa for the full amount of $1,097.10 when it was their fault!![redacted]  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely, [redacted]

Dear [redacted],Dining Rooms Outlet apologizes for the inconvenience caused to our customer, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery. We are solely a distributor and not a manufacturer, and therefore do not stock...

merchandise. Since all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transport. When this happens it is noted and we take the appropriate steps to rectify the matter. On January *, we received a call from the customer reporting damages to 5 of the chairs that were delivered, one of which was taken back by the delivery company due to severe damage. Once we received photos and descriptions of the damages, we filed a claim with the manufacturer to have a replacement chair shipped to our customer, as well as scheduling the customer with a service technician to restore the remaining dining chairs to perfect condition. On February *, we received a notice of dispute from the customer's bank. Per our company policy, we put the replacement order on hold with the manufacturer and cancelled the service technician until the dispute is resolved. Once reversed, we will ship out the replacement chair and schedule the customer with a service technician as soon as possible.We apologize again for any frustration or inconvenience this has caused our customer. Should he have further questions or would like to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,Because the merchandise was signed off as 'delivered in acceptable condition,' we are unable to further assist the customer. Should he have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regardsedit:We are sorry the customer is unhappy with the outcome. Unfortunately, there is nothing further we can do to assist this customer. He accepted the merchandise and signed off that all items were delivered in acceptable condition at the time of delivery, and the manufacturer's warranty does not cover post-delivery damages. Message from mediator:Upon review of the case, we believe you should contact the manufacturer company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 As of today, October [redacted] 3pm, I have  NOT heard from any customer service representative from this company nor have I been offered any financial compensation.  Once again, the company is not telling the truth.  I will call the number suggested, however, I do not  have much hope of a resolution.  
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],TV Stands Outlet apologizes for the inconvenience caused to our customer regarding this issue. The customer placed an order for an entertainment armoire on February **, 2016, and received delivery of the merchandise on March **. On March **, the customer informed us that the TV...

console was smaller than what was advertised on our site. Upon further review, we determined that the customer was correct, as this collection is available in two different sizes. We have ordered a replacement for the customer, which is scheduled to ship out this week, and we will expedite delivery of the replacement to our customer.We apologize again for any frustration or inconvenience our customer has experienced. Should he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

The following is your billing summary, you were billed 3 times in one month as part of a catch up billing as you were not billed during those months in which you contracted our service: CST:[redacted] Cash Sale Billing Month Amount Date of transaction CS:[redacted] ...

February 2016 $ 7.52 3/3/2016 CS:[redacted] January 2016 $ 7.52 2/17/2016 CS:[redacted] December 2015 $ 7.52 1/11/2016 CS:[redacted] November 2015 $ 7.52 12/17/2015 CS:[redacted] October 2015 $ 7.52 11/23/2015 CS:[redacted] September 2015 $ 7.52 10/15/2015 CS:[redacted] August 2015 $ 7.52 9/18/2015 CS:[redacted] July 2015 $ 15.05 9/16/2015 $ 67.69

·        Response: o   As evidenced by the database extract below, the customer did in fact agree to the terms & conditions presented (see attached word document for details of Terms & Conditions agreed to) within our payment application (which in...

order to use, the customer must agree to the T&C’s).  The ISO for this customer ([redacted]) failed to notify Roam of this deactivation and therefore the merchant’s account was continued to be charged a monthly fee, which is warranted per our agreement.  The reason behind 3 charges in 1 month was simply that Roam had switched over billing systems and there was a lag in billing from June to August (3 months’ worth).  During September, this back log of billing was corrected and thus, merchants saw 3 months of charges on their bank account, as they were not charged for June-August’s monthly fees. DBA Merchant Login rkAccountId Merchant Name Mechant e-Mail Created Date T&C Accepted Date Cancel Date [redacted]