Roadrunner Transportation Services

Initial Business Response /* (1000, 7, 2015/10/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@rrts.com
Regarding the notification provided the claimant filed a claim on shipment number XXXXXXXXX on 9/16/Per claims law the carrier has to
acknowledge the claim within days of receipt which we did wehn we responded on 9/17/with claim number XXXXXX to the email the claimant provided in their claimFrom that point we have up to days to process the claim respectivelyReviewing the claim the claimant filed beyond the *** (Claims law) period for filed a claim which is months from the resepctive delivery date or estimated delivery date if lostBased on the claimant fail to file timely we will be closing this claim in our system respectively
Initial Consumer Rebuttal /* (3000, 10, 2015/10/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the emails where a roadrunner associate clearly states they have misplaced my shipment admitting there errorIf the Revdex.com can't help me resolve this issue I'm prepared to take it to small claims court
Final Business Response /* (4000, 12, 2015/10/27) */
Contact Name and Title: *** ***
Contact Phone: Dir of Special Proj
Contact Email: ***@rrts.com
The claim number XXXXXX was filed by *** on 9/16/and processed in our system on 9/17/The process would include a message back to the claimant regarding the claim number along with infomation that the claim will be processed between 90-days from filingPer *** the carrier has up to days to process a claim and has to acknowledge the receipt of the claim within days which we didWe will work the claim in that time frame and if we find we are liable we will settle accordingly