Road Masters

Review: I gave a deposit down on a vehicle, being told that if I changed my mind or sought to purchase elsewhere, that my money would be refunded without complication. Upon notifying the representative of my decision to seek a refund, I was met with stipulations and requests for my personal, private information that was not necessary to taking out my money to begin with. The representative stated it was in accordance with business policy to have copies of card and drivers license to refund money. I refused, as this was not required when my money was debited from my account. The rep stated he asked for it then, but he never received it and still was able to take the money. The rep refuses to refund my money without me providing things that were never agreed upon or mentioned as a condition for receiving a refund in full.Desired Settlement: I just want to be refunded the amount of my down payment in full as was agreed upon via check.

Business

Response:

*Spoke to customer? He said, he will have bank or credit card statement to proof the claim. We spoke to [redacted] on 8/**/13.