Road Construction

I offered to give her a $refund, she wanted $We do not work for free, therefore I cannot give her a full refund

(The consumer indicated he/she DID NOT accept the response from the business.)
They have not followed through with the offerMeaning they have no intention of being honest
To resolve this dispute, I actually need money in hand from the company

I offered to give her a $1000 refund, she wanted $2300. We do not work for free, therefore I cannot give her a full refund.