RNF Auto Repairs

Dear Sir/Madam:Upon receipt of your letter dated 9/3/regarding the above-named patient, a full investigation was undertakenIt was found that only Medicare insurance information was sent with the reference labs to our facility on 12/6/The patient's [redacted] insurance information was not provided to usMedicare was billed and denied because the patient had no Part B coverage for outpatient servicesThe account was then on hold while the hospital transitioned to a new computer system and a new business officeWhen the account was picked up again, the patient was notified that we did not have valid insurance information on file and that he would be responsible for the balance if he could not provide it.He did respond by calling our Customer Service department with his [redacted] insurance information which we subsequently billedThey denied correctly for timely filingHis account should have beenwritten off at that point but a bill was sent to the patient in error.We have now written off this patient's account and the balance is zeroHe will not be contacted for Collections purposes on this account again.Please feel free to contact me with any questions.Thank you,Jason C.COO

Dear Sir/Madam:Upon receipt of your letter dated 9/3/2015 regarding the above-named patient, a full investigation was undertaken. It was found that only Medicare insurance information was sent with the reference labs to our facility on 12/6/2012. The patient's [redacted] insurance information was...

not provided to us. Medicare was billed and denied because the patient had no Part B coverage for outpatient services. The account was then on hold while the hospital transitioned to a new computer system and a new business office. When the account was picked up again, the patient was notified that we did not have valid insurance information on file and that he would be responsible for the balance if he could not provide it.He did respond by calling our Customer Service department with his [redacted] insurance information which we subsequently billed. They denied correctly for timely filing. His account should have beenwritten off at that point but a bill was sent to the patient in error.We have now written off this patient's account and the balance is zero. He will not be contacted for Collections purposes on this account again.Please feel free to contact me with any questions.Thank you,Jason C.COO