RMS Appliance Repair Reviews (%countItem)
RMS Appliance Repair Rating
Address: 968 NW 501 RD, Chilhowee, Missouri, United States, 64733
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So I had a dryer that needed repair, so I was given the name of RMS appliance when I called *** for repair. He came right out and charged me $65 for service call. Then stated it was going to be over $300 to fix the dryer. I called back the next day and agreed to have it fixed, he said he would order the part. More than a week later, I called to follow up and he said he never ordered the part and wanted a picture of the dryer model, so I sent it. He said he would be out the next week. 2 weeks later, I called again and he made appt for a few days out in the evening, I waited and he never showed up. So finally I called again...and asked for the $65 service fee to be refunded back since he wouldn't fix the dryer. He asked for my address once again and said he would send check...over a week later, no check, so I called and he told me check was already sent, but it wasn't and I still haven't received it 3 more weeks later! I called another company and told them my dryer wasn't heating, they said we will order the heating element and call when it comes in. 1 week later, they called, came out and fixed it for $78. So, not only was he wayyyy over charging, he wouldn't even come fix it when I was willing to pay the $340! Poor communication , poor business and dishonest!
I did send out a check to reimburse the customer a couple of weeks ago. I did not see the check come back to me or clear my account. I will get a postal money order and send it certified to the customer. So that way I know she has revived the money order.