RJT Transport Inc

I have read the complaint. I would like to first and foremost apologize to Mr. & Mrs. [redacted] for the error in scheduling.  It is true that there was an error on the part of Priority Moving in regards to the moving date. We are sincerely sorry for the error and expressed so to the [redacted]s,...

We offered to get a truck and crew out the same day to take care of the move but Mrs. [redacted] said the next day would be fine because her house was still under construction. We also offered a discounted rate as to show we are sincerely sorry, which they accepted.  When we arrived to perform the move her destination home was still under construction and she asked that we store everything in the garage as the home was not ready.  We let them borrow over 50 moving pads that our crews wrapped the furniture in  to keep her belongings protected while in her garage. Priority Moving did not charge the [redacted]s any rental fees for use of the moving pads as to show them we do care and were sorry for the error in moving dates.  We offered to come back and move her belongings into her home  but they opted to move them back in on their own. In regards to the Television we do offer packing services however the [redacted]s elected not to use our service. As you can see from the attached paperwork it shows the T.V. as P.B.O (Packed by owner) the customer reviewed and signed the paperwork to that affect as well and clearly has no charges for packing services.  The [redacted]s moved the belongings into their house not Priority Moving so it is possible that the T.V. could have been damaged by who ever moved it into their home from their garage. Our estimator offered additional coverage which the [redacted]s declined. Although we are professional, experienced movers we take all of the steps to protect belongings however we are human and occasionally damage may occur thus the reason we offer additional coverage. Upon review of the [redacted]s claim our claims department offered to settle the claim for the television at the basic valuation protection which the [redacted]s chose and signed for of .60 cents per pound per article which is offered free of charge per the Public Utilities Commission.  Please see attached documents showing this.  Priority Moving made every effort to make good on our error and are truly sorry to hear that they [redacted]s were not satisfied with the settlement offered to them.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Dear Ms. [redacted],I am submitting the following rebuttal to supersede the one I had previously submitted to Revdex.com.I filed a complaint at Revdex.com on or about 11/13/2015 against Priority Moving,CAL P.U.C. T-191182. I hired Priority Moving to move my personal belongings on October 31, 2015 from my residence to an apartment in the [redacted] area.  During this move, there were several items that were suddenly "missing", and there was  significant damage to my piano and furniture. When reporting this to Priority Moving by November 6, 2015 and receiving no resolution, I filed a claim at Revdex.com to state that the matters remain unresolved.  In response, [redacted] from Priority Moving, contacted me to resolve the issues; however, to date they still remain unresolved.1. The issue of the missing items and the invoice for the Piano:Piano Invoice: When securing Priority Moving to move my belongings in early October 2015, I told employee [redacted] that a piano dolly would be needed to move the upright piano. Since he was in my home at that time, he could see that the piano was a tall and heavy instrument, yet the moving crew failed to bring a piano dolly on the date of the move as per my request. As a result, the furniture dolly they used instead, broke under the piano while moving it down 5 cement steps.  After the piano was delivered to my new home, I arranged for a piano technician in the area to check it out to ensure that there was no damage, and to tune the piano since it was jostled around quite a bit due to the drop when the dolly broke. This invoice totaled $150.00.2. Missing Items: After the moving crew loaded the truck with my belongings, they were to follow me to my new residence. When I turned onto the onramp of the 805 freeway, they failed to turn with me, and instead, continued on down the street! The truck was immediately behind my vehicle so there was no possibility that they did not see my car turn onto the freeway.  When one of the crew members finally called, they advised that they "went to get gas". The office of Priority Moving was approximately 2 miles away from my prior residence, and there were 2 gas stations on the right side of the road when they drove to my apartment in the morning. I wondered why they didn't get gas on the way to my apartment.  At the end of the day when my belongings were delivered to my new residence, I noticed that there appeared to be some "missing items," but since I wanted to give them the benefit of the doubt, I decided to look for them to see if they were somewhere in my new residence before reporting them missing. After having looked for them for 4 or 5 days, and did not find them, I notified Priority Movers, who did little to attempt to resolve this issue. Consequently, I filed the Revdex.com report.   The total replacement value of the "missing items" is $168.32. The total of the invoice for the piano and the missing items is $318.323. When Ms. [redacted] contacted me in response to the Revdex.com complaint, I advised her of the missing items and invoice for the piano and requested reimbursement of these items. I had verbally given her the list with some values, but in a subsequent email message received from Ms. [redacted] on 12/2/2015, she stated, "As soon as you confirm the price for the Wreath let me know andI will have a check processed for you."   I responded to her on12/6/2016with a complete written list of the missing items with their replacement values. It was my understanding that Priority Movers would absorb these expenses outside of a formal claim for damages, and I expected immediate payment. However, payment for these missing items has not been received to date.4. Damaged furniture: At this time, Ms. [redacted] requested that I complete a "claim form." I didn't know why this was necessary since it was my understanding that Priority Movers would resolve this issue by sending me a check per her message on12/2/2016.  When I called to ask her about this, she stated that she needed the claim form so she could "wrap it all up together" which included the damaged furniture with the list of missing items and the piano invoice.  I was baffled at this request because it continued to be my understanding that Priority Moving was to send a check for the missing items and the piano invoice regardless of any claim for damaged furniture as soon as I had submitted the list and the invoice. To that date I had not received the payment so since I was trying to cooperate with her, I completed a claim form for the damaged furniture per her request The claim form was submitted to her with photos of the damaged furniture on 12/23/2015.  It became my understanding that she would review the claim form, then send the check for the missing items and the piano invoice, totaling $318.32 as soon as she completed her review.NOTE: It was always my intention to NOT claim damages to repair the furniture because I did not want to pay the $500 deductible. All I was asking was to be reimbursed for the Missing Items and the Piano Invoice., totaling $318.32.  I did not want to file a claim for the damaged furniture, but I did so because she stated that she could not send the check for reimbursement unless I completed the claim form.  I believed that, since the way that the items went 'missing' was very questionable and unprofessional, and since they disregarded my specific request for a Piano Dolly, I believed that the least that Priority Moving could do was to reimburse me for these items outside of a claim for damaged furniture.5. By January 28, 2016  I had not heard from Ms. [redacted] about the results of my claim, so I sent an email message to her requesting the status of the payment of the list of missing items and the piano invoice, and the results of this claim.  She replied that she was busy with other claims and would review my documents soon.  On January 29, 2016, she sent me a calculation of the value of the damaged items at $0.60 per pound.  I immediately called her and let her know that I had insured my items with a $500 deductible.  She recalculated the damages accordingly and responded to me with her results.     6. On January 29, 2016, she stated that she is going to send her repairman to my home to fix the damaged furniture.  At the end of this email message, she stated, "Once the repairs are completed I will send you a check for the$168.32 for the missing items & $150.00 for the piano repairs. "  I believed that the claim for the damaged furniture was separate from the list of missing items and the piano "repairs" (piano invoice) 7. In the same message, she advised that she was going to speak to the repairman and ask him to call me.--She failed to discuss thepossibilityof repairing the damaged furniture with me. She simply had Mr. [redacted] call to set up an appointment for furniture repair. --She failed to advise me of the cost of Mr. [redacted]'s services to repair the furniture
--She failed to discuss the $500 deductible and how it would apply to the repair of the furniture
--She failed to advise that she intended to deduct the cost to replace the Missing Items and the Piano Invoice as part of the $500 deductible.
--She didn't call me to discuss this, she didn't "ask" me if I wanted to proceed with the repair of the damaged furniture, she simply stated that this was how she was going to resolve this claim.
Somehow I believed that Priority Movers was sending Mr. [redacted] out to my home to repair my furniture to show that they are doing their best to resolve the issues since I had filed the complaint at the Revdex.com. I truly did not realize that she would apply the $500 deductible. I just didn't think about this issue at all and allowed Mr. [redacted] to come into my home and complete some of the repairs. I was thrilled and was thinking about writing a wonderful review of how Priority Moving resolved this issue to my complete satisfaction; however, things soon went awry and the issues are still unresolved.
 8. More damaged furniture: Mr. [redacted] came to my home to repair the damaged furniture per my claim form on Feb 5, 2016. While he was there, I asked him how much he would charge to refinish or repair the bottom of a bedpost which was damaged by apriormove, thinking that I may consider personally paying him to complete damages not caused by Priority Moving. It was at that time that I noticednewdamage which was done to the top of my bedpost, which obviously occurred during the move by Priority Moving.  Mr. [redacted] took photos and advised me he would seek Ms. [redacted]'s approval to repair these new damages. He said that he would let me know after she gave the approval and we would set a date and time to return to my home to complete the repairs.  After he left my home that day, I carefully went over all of the bedroom furniture to see if there was any more new damage that I didn't notice before and found a few more places, but decided to wait for Mr. [redacted] to come back to repair the bedroom furniture, thinking that we could include these new damages when he arrived in my home for the next appointment. 9.  A few days later I contacted Mr. [redacted] and asked him if Ms. [redacted] had approved the repair of the bedpost and he stated that she had done so. We set a date for him to return to my home on 2/15/2016 based on her approval. 10. On 2/13/16 and 2/14/16, I began to think more about this situation, and began to wonder about how the calculations for the damages would be completed.  I suddenly began to wonder if Ms. [redacted] intended to use the List of Missing Items and the Piano Invoice of $318.32 as part of the $500 deductible, or would she truly send me a check for this total? 11. If she sent me a check for the total of $318.32 as promised many times, both verbally and written, I then began to wonder if I would then be required to pay the $500 deductible, which would include Mr. [redacted]'s time for completing the repairs.   To reiterate: I had not intended to file a claim for the damaged furniture because I did not wish to pay a $500 deductible.  I would just take care of these damages later; but all of this suddenly got out of hand when Ms. [redacted] announced that she was sending the repairman without discussion of how she intended to calculate all of this. 12. I contacted Mr. [redacted] on 2/14/2016 and cancelled the appointment on 2/15/216. On the morning of 2/15/2016, I called Ms. [redacted] and left a message on her voice mail letting her know that I had several questions about all of this and wanted to discuss this with her. That afternoon she returned my call; however, I was unavailable and did not speak to her. 13. In the afternoon of 2/15/2016, I received an email message from Ms. [redacted] advising that she is closing the claim. Her calculations included the cost of the Missing Items and the Piano Invoice as  the first $318.32 of the $500 deductible.  She then calculated a cost of $300 to repair the damages to the outside of the piano which Mr. [redacted] was unable to repair. All of the damaged items that Mr. [redacted] repaired were not listed with a $ amount, but were simply listed as "Repaired.".  The result was that her calculations show that Priority Moving now owes me $118.32. She did NOT include any repairs to the bedroom furniture, which Mr. [redacted] had verbally verified that Ms. [redacted] approved for repair. 14. I was dismayed at this message stating that she is closing the claim with this calculation. I told her I would like to discuss this with her before moving forward. On 2/16/2016, she sent a new message advising me that there will no longer be any "appeals" over the phone, but they must all be in writing.  She requested that I accept her calculations to close the claim, the results of which would be a check sent to me in the amount of $118.32. 15. As a result of this "attempt" to resolve these issues,  I definitely feel deceived, manipulated, and tricked into a "bait and switch" situation. There were many verbal and written promises to send me a check for the List of Missing Items and the Piano Invoice, totaling $318.32; however, in the final calculations that Ms. [redacted] sent to me in her email message of 2/15/2016, she did not intend to send this check. Instead, she included it into the $500 deductible. 16. As noted above, Ms. [redacted] failed to explain the process to me of filing this claim form for damaged furniture. I had intended only to request reimbursement of the $318.32, and NOT to file a claim for the damaged furniture, yet Ms. [redacted] demanded that I submit a claim form anyway before sending me the check for $318.32. 17. In filing the claim form, I found myself in a new situation where the $500 deductible would apply and I had not verbally agreed to accept this. She failed to ask me to agree, she failed to advise me of the cost of Mr. [redacted]'s services for repairs, she failed to advise that she intended to include the $318.32 in the $500 deductible. 18. Lastly, she failed to include the cost of the repairs of the damaged bedroom furniture after she had approved its repair, per Mr. [redacted]. 19.0 Since I was gradually brought into this bait and switch situation, I am requesting the following:--Immediate reimbursement of the List of Missing Items and the Piano Invoice, Totaling $318.32--A Waive of the $500 deductible on the claim form--A Waive of the cost of Mr. [redacted]'s furniture repairs --If the $318.32 is sent immediately, and Ms. [redacted] advises that she will close the claim without seeking reimbursement from me for the cost of Mr. [redacted]'s repairs, and without seeking $500 deductible, then I would agree to close the claim even though the damage to the bedroom furniture and to the outside of the piano would not be included. Documents, including copies of email messages to and from Ms. [redacted] will be furnished upon request. Sincerely, [redacted]

We have found resolution on the missing items with Mrs. [redacted] and we are still currently working directly with her to resolve her issues with damaged items.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The following is my response to Priority Moving’s response.  In response to JRL/Priority Moving/Gold Coast Movings' response to our claim against them, they offered, in writing, to provide “any information on anyone in the home at anytime”.  We are therefore requesting, through the Revdex.com investigation process, that they provide the following:1) The names of the 7-8 men that were hired to perform our packing on 7/25/15, under the direction of packing manager [redacted]; 2) The name of company that was contracted to supply the men for this job and that associated PUC number; 3) Evidence of the training this crew received in paperwork & packing, in addition to confirmation that these men were drug tested and background checked as claimed in their written response and on their website.Following the official CPUC determination of January 20, 2016, outlining many violations including an “illegal 5% consumable fee”, and other overcharges for loading time that we experienced, in addition to thousands of dollars in damages from what we suspect was due to an untrained packing crew, we are not trying to “get one last dig” at JRL/Priority/Gold Coast moving.  We are just following through on all possible avenues of retribution & justice for all consumers that have been overcharged and underwent property damages due to untrained, independently contracted packing crews.We hope that the Revdex.coms’ Practice Analyst, who is reviewing the CPUCs’ findings, will revoke Priority’s Revdex.com A+ status. secondary to these documented violations of business standards and ethics.
Regards,
[redacted]

We would like the following resolution with regards to our claim against Priority Moving & Storage:A refund + Other, specifically1) Refund of the monies paid for packing and moving services provided by untrained workers; and in breach of contract signed for White Glove Packing  services2)...

The inclusion of the two dbas on their website, Gold Coast Moving and JRL Moving3) The removal of A+ Revdex.com ratingIn addition we would like Priority to note on their website that they have new ownership as of 2014, and all the awards and certifications they received were prior to the 2014.  This seems like deceptive advertising policies, resulting in deception to the public.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will respond to the statements in this response since many of them relate to me.  1. On the appointed day - I called Priority moving because no one had shown up and it was after 10am.  The informed me that they did not even have me in the system and would not be able to come out that day but "would the next day work”?  I didn’t really have a choice - I said “yes, that would work.”  I was later called and told that I had done everything correct and it was a glitch in their system.2.They did give me a discounted rate as a concession for their error.  Yes, it gave me another day to get things ready but several things had to wait  until after the move was done. This inconvenienced the buyer of our previous home and I was literally still cleaning when they were moving in and having utilities turned on due to the one day delay.3. The home was not “under construction”  We were having new flooring put in and felt it would be easier to have things placed in the garage and outside.  They offered the pads - I did not ask - and the movers were a little concerned that the supervisor would not be pleased with it.  4. We elected not to have them move the items back in because I did not want to pay the additional cost and felt we could handle it on our own. I removed the pads and called as soon as our flooring was done.5. As indicated on the original contract  - we had two TVs.  Both HD 55” one in the “loft” which was PBO (this one was gone before they arrived) and one in the “Living Room” which was contracted to be packed and moved by Priority. It was sitting on the floor in a stand in the Living Room. This is our major bone of contention.  Victor, the sales rep, assured me that it would be professionally packed in a TV box.  We had quite a discussion about this.  He offered to come down and help my husband take it off the wall.  We did that ourselves.  6. Our move was 7 miles away.  I packed all of our breakables myself (none broke). I took all of our computers in my car and any other breakable valuables.  Truly the only concern was the TV - we did not feel the additional insurance would be necessary.  Had Priority followed through on their promise to properly pack the TV, we would not be having this discussion.7.  We are not asking for a full reimbursement but more than $60.  The TV, when purchased was about $1800 and one of the best at that time.  Obviously technology has improved and prices have come down.  The TV was still in excellent working condition - a new TV of comparable quality can now be purchased for $600-1000. We are requesting $300 based on the reality that Priority Moving did not fulfill their contractual obligations as outlined on the contract.  The did not properly pack the TV which resulted in it breaking. They have not made “every effort to make good”  they have, in essence, denied their own culpability and negligent business practices and misrepresented the contract. How is this good business?Please let me know if you have any other questions.Thank you,[redacted]@gmail.com
Regards,
[redacted] And [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will respond to the statements in this response since many of them relate to me.  1. On the appointed day - I called Priority moving because no one had shown up and it was after 10am.  The informed me that they did not even have me in the system and would not be able to come out that day but "would the next day work”?  I didn’t really have a choice - I said “yes, that would work.”  I was later called and told that I had done everything correct and it was a glitch in their system.2.They did give me a discounted rate as a concession for their error.  Yes, it gave me another day to get things ready but several things had to wait  until after the move was done. This inconvenienced the buyer of our previous home and I was literally still cleaning when they were moving in and having utilities turned on due to the one day delay.3. The home was not “under construction”  We were having new flooring put in and felt it would be easier to have things placed in the garage and outside.  They offered the pads - I did not ask - and the movers were a little concerned that the supervisor would not be pleased with it.  4. We elected not to have them move the items back in because I did not want to pay the additional cost and felt we could handle it on our own. I removed the pads and called as soon as our flooring was done.5. As indicated on the original contract  - we had two TVs.  Both HD 55” one in the “loft” which was PBO (this one was gone before they arrived) and one in the “Living Room” which was contracted to be packed and moved by Priority. It was sitting on the floor in a stand in the Living Room. This is our major bone of contention.  Victor, the sales rep, assured me that it would be professionally packed in a TV box.  We had quite a discussion about this.  He offered to come down and help my husband take it off the wall.  We did that ourselves.  6. Our move was 7 miles away.  I packed all of our breakables myself (none broke). I took all of our computers in my car and any other breakable valuables.  Truly the only concern was the TV - we did not feel the additional insurance would be necessary.  Had Priority followed through on their promise to properly pack the TV, we would not be having this discussion.7.  We are not asking for a full reimbursement but more than $60.  The TV, when purchased was about $1800 and one of the best at that time.  Obviously technology has improved and prices have come down.  The TV was still in excellent working condition - a new TV of comparable quality can now be purchased for $600-1000. We are requesting $300 based on the reality that Priority Moving did not fulfill their contractual obligations as outlined on the contract.  The did not properly pack the TV which resulted in it breaking. They have not made “every effort to make good”  they have, in essence, denied their own culpability and negligent business practices and misrepresented the contract. How is this good business?Please let me know if you have any other questions.Thank you,[redacted]@gmail.com
Regards,
[redacted] And [redacted]

In addition to the information requested about the packing crew that was sent to our home, we would like proof that the names/company you are providing were those that were sub-contracted for our specific move on 7/25/15. Respectfully,[redacted]

[redacted], the person in charge of our move complained that the load was 2000 lb. over expectations and that it was a longer move than expected. He repeated this at least 5 times during the unloading. At the same time he acknowledged that at the point of loading he was asked if he wanted it to re-bid by another Arpin associated. He declned to have the job re-bid.. You should know we had another quote that matched yours; we went with your service due to good references at the Revdex.com.
2. As the unloading started coming to a close my wife and I started inspecting for damage. I find it hard to believe that any move had no damage at all, which is why we paid for the insurance with no deductible. We are also aware that in most cases reimbursement may not be significant. Still we felt we should do our due diligence and look closely at the condition of some items. As we started looking [redacted] tried to discourage and told us we should choose carefully what we submit. He also told that any reimbursements come directly out of his pocket. He not only said this once but mentioned it at least 4 or 5 times. This was very disappointing and irritating to us as we had enjoyed his company allowed him the use of our restroom and bought them both lunch. We thought it important to take pictures and show him the damage done so he could see what we did. We could then have evidence that could be agreed upon. After identifying five damaged items he implied that submitting many claims would look suspicious. He made us feel as though we were trying to cheat the system.
3. For some reason the doors were removed from the refrigerator for moving. I was told doors were removed to protect the refrigerator during shipping. Unfortunately the door was dented and the refrigerator was not assembled properly. He left out a bushing that allowed the door to freely open and close. Without that bushing the door has a lot of play and pops when opened more than 3 inches since there is not bushing to add height to clear the screws. We noticed this after he left and I called his cell to see he knew where the part was. He implied that he left it was it was and nothing should be wrong. I told him there was definitely a part missing as there was too much play in the door and it now popped upon opening. To his credit he called back later to see if it was fixed and I told him no but I ordered the part. He said the part must have been left at our old house as he used all the parts he had. I ordered the part and the cost is approximately $27.00 with shipping. I will also note that the lower refrigerator door does not open smoothly as it did before disassembly. We are going to try and make some adjustments.
4. When it came time to sign the papers associated with the delivery we decided to note any damage on the associated line item. It took about 20 minutes to do this, not because there was a lot of damage. It just took that long to find the line items. While this was being done [redacted] looked obviously irritated and implied we were taking to long. He huffed and made noises you would associate with being agitated.
5. He told me he was irritated that we loaded our dressers with clothes and that it made the furniture heavy. I told him we were instructed to do that by Arpin. He said that’s what they do but not with heavy furniture.
6. One of the damaged items is a hand carved 4 foot long “Noah’s ark”. We had this listed as $3500.00. He told it was not worth that much not knowing anything about where it came from or how it was made.
7. I pointed out a damaged wall. He said yeah I did that when I moved some of the items. What was disappointing is that he did not bring it to our attention. He also did not seem too concerned.
My wife told me that [redacted] made these comments during the loading. Had I been there I would have stopped the process and waited a week to arrange another mover.
1. He told her this was a $15,000.00 dollar move not a $9,600.00 move. He should have kept this to himself or went directly to re-bidding, complaining is irritating. As I said earlier we had another bid at the same value so I don’t think Arpin bid was way off.
2. He told my wife that because of our move he was missing his son’s Disneyland trip scheduled for that weekend.
3. He told my wife that our stuff was to heavy and we should get rid of half of it.
4. During the day of loading he commented it was taking too long and was rushing to have our things packed. This was odd since he came to our house the day before to see the moving site. During that day he told my wife it would take two days of loading. Since he told my wife it was two days she thought there was more time to pack. That is why some things were not packed.
I’m not sure if this was [redacted] but this occurred during the day of packing and loading in Escondido. The poor behavior started as soon as what seemed to be supervision left (I think that was you).
1. Started complaining about how much more this move should cost.
2. Stopped labeling boxes and items.
3. It was commented that we had the heaviest things they ever carried.
4. They left their trash at our house (Starbucks cups, big rubber bands, moving supply waste and broken straps). My family had to clean up after them.
5. Our computer screen was wrapped in a blanked that must have been dragged in the dirt.
6. We saved our most precious pieces to be hand wrapped by your professional packers. The person packing was quickly wrapping and “throwing” these small items in a box.
7. My wife asked that two people disassembler the California King bed frame since it is heavy. One person disassembled the bed and dropped it.
On a related matter we have a trash can delivered to our house that is not ours. The delivery sticker has lot number [redacted]. This must be from another customers shipment. We are now hoping that some of our boxes were not delivered to someone else.

Yes, we provided local moving services for Ms. [redacted] in July 2015. Unfortunately, the level of service provided was not up to our normal standard. The shipper was very specific in how she wanted things handled, and the entire move was a little over whelming. We sent our Director of Quality Control out to the job to try and get a grip on the escalated situation. It was very obvious that no matter what we did, or the crews did, that she was not going to be happy. At one point, Ms. [redacted] slapped our Director of QC. At the end of the day, Ms. [redacted] refused to pay for the packing services that we provided.  It wasn't until later, during the claims settlement process, that Mrs. [redacted] paid her moving costs in full. After payment in full was provided, we moved forward with the claims settlement process, per the CA PUC Guidelines. Due to the dollar amount being claimed by the [redacted] for damages, we turned the claim over to our insurance carrier for resolution and settlement. I have attached a copy of the claim settlement for your review. Mrs. [redacted] was not pleased with moving services or the claim settlement process, so she also took her complaint to the CA PUC.We were contacted by the PUC, they researched the complaint and asked that we issue a refund to the shipper for $452.00. I have attached the letter so you can see the detailed explanation.Yes, we utilize licensed Independent Contractors to perform moving services. As do most moving companies in California. It is our company policy to perform back ground checks on all labors, packers, and movers. We also utilize training certification programs through Industry Associations, as well as on the job training. We did not misrepresent ourselves with regards to "trained employees / independent contractors."Mrs. [redacted] retained an attorney on this already. Our attorney was also involved. The CA PUC has been involved. The CMSA and AMSA have been contacted, along with [redacted]. I believe it is her intent to discredit us however she can. She is all over social media sites as well, with her complaints and allegations.Mrs. [redacted] is just not pleased with the entire situation. We have refunded monies, at the request of the CA PUC, and her claim for damages was settled by our insurance company. Just not sure what else we can do.Respectfully,[redacted]

JRL Transportation DBA Priority Moving does not EVER use day laborers illegally. Before anyone is allowed to work in the field our protocol makes sure their background has been run and they are also drug tested. Workers in the field are not direct employees of JRL Transportation, we DO use contractors who are incorporated and have their own PUC license. These contractors have dedicated crews who only work for us and they are trained in paperwork, packing and moving before we let them work in the field. If needed, we can provide any information on anyone in the home at any time and we do not tale these accusations lightly. This customer's claim has been settled, we have also settled all of her complaints with the PUC as well. It would appear they would like one last dig at us.

We would like the following resolution with regards to our claim against Priority Moving & Storage:
A refund +...

Other, specifically
1) Refund of the monies paid for packing and moving services provided by untrained workers; and in breach of contract signed for White Glove Packing  services
2) The inclusion of the two dbas on their website, Gold Coast Moving and JRL Moving
3) The removal of A+ Revdex.com rating
In addition we would like Priority to note on their website that they have new ownership as of 2014, and all the awards and certifications they received were prior to the 2014.  This seems like deceptive advertising policies, resulting in deception to the public.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not yet been sent payment for the missing items.  I was originally told that the payment would be received as soon as I sent Ms. [redacted] a list of items with their replacement costs. After having done so, a payment was not mailed to me.  Because I heard nothing from Priority Moving, I called Ms .[redacted], who then said that she would send payment after I completed the claim form for the damaged items. I plan to fax a Claim form for the damaged items today or tomorrow.  Once payment has been RECEIVED for the missing items, and the issue of the damaged items is RESOLVED, I will accept your response.  Until then, this issue remains unresolved.
Regards,
[redacted]