Rizza Cadillac/ Buick/ GMC

Rizza Buick GMC Cadillac performed service, authorized by Mr*** When the service claim was submitted to the warranty company we learned that the wrong warranty was sold to Mr [redacted] by [redacted] The dealership that sold Mr [redacted] his vehicle and the warranty, Grossinger, admitted that they sold the wrong warranty We have continued to work with Mr [redacted] during this process and will continue to provide assistance when needed We respectfully request that our portion of the complaint, Rizza Buick GMC Cadillac, be closed as resolved This is an issue between Mr [redacted] and [redacted]

This customer was contacted immediately, offered an apology and removed from our database

Rizza Buick GMC Cadillac performed service, authorized by Mr. [redacted].  When the service claim was submitted to the warranty company we learned that the wrong warranty was sold to Mr. [redacted] by [redacted]  The dealership that sold Mr. [redacted] his vehicle and the warranty, Grossinger, admitted...

that they sold the wrong warranty.  We have continued to work with Mr. [redacted] during this process and will continue to provide assistance when needed.  We respectfully request that our portion of the complaint, Rizza Buick GMC Cadillac, be closed as resolved.  This is an issue between Mr. [redacted] and [redacted]

[redacted] our General Manager, spoke with Mr. [redacted] on May 3rd, and sent him a copy of the check that was sent to the finance company to pay off the warranty.  The issue has been resolved to the customer's satisfaction.  Please close as resolved.Thanks,[redacted]