Rizezone pc Support

01/28/
Hello,
We were contacted by customer to fix the issues on their machineWe have fixed their machine to their satisfaction at that timeNow it looks like there is some concern with the customer and we are trying our level best to contact, we have
left voice message and send emailWith computer its always possible for it get issues/viruses anytime, we can only try our best to fix at a given point of time, in future it can get infected by worms/virusesAnd it could be any machine
After going through the dispute details that customer requesting refund, we have initiated the full refund to customer to the original card usedA copy of same is attached
Please find following documents attached along with
• Refund Receipt with Customer Account no, transaction amount, transaction date, merchant Name and location
• Email communication with customer communicating about the refund
• Proof of Services Delivered document which has been electronically signed with audit trail
We are trying our level best to resolve any concerns, issues disputes
Thanks

See Attachment
 
Fwd: Revdex.com - Metro Washington DC office; Complaint [redacted]Inboxx Revdex.com of Metro Washington DCAttachmentsMar 3 (13 days ago)to me ---------- Forwarded message ----------From: [redacted] [redacted]...

<[redacted]>Date: Tue, Mar 3, 2015 at 4:22 PMSubject: Fwd: Revdex.com - Metro Washington DC office; Complaint [redacted]To: [redacted]Reference:  Complaint [redacted]Following is an "attempt" to resolve this issue with RiseZone.  We spoke twice on the telephone today and while they did not tell me I was being recorded, I felt the call was recorded.   They are to confirm that my information was not compromised and I'm waiting for them to respond to the expenses that were not discussed over the phone.   This is your copy.  [redacted]---------- Forwarded message ----------From: [redacted] [redacted] <[redacted]>Date: Tue, Mar 3, 2015 at 3:05 PMSubject: Revdex.com - Metro Washington DC office; Complaint [redacted]To: [redacted] In reviewing the complaint filed with the above office, following are the expenses incurred in using your technical support.  We only spoke about the software and security package with LifeLock. There were other expenses.   Following are those expenses:Office Professional 2013                            $399.99 [redacted] Tech Support                                    $199.00[redacted] Home & Student 2013                  $139.00[redacted]:                                                            $60.00 per person/per monthAfter your support tech uninstalled Office 2013 and replaced it with Office 2010, I took my computer to a local service --[redacted] -- for the charges outlined above.  I am willing for waive the [redacted] service if you can assure me in writing that my personal data has not been compromised and how that will be handled.  I am currently using a downgrade version of [redacted] Office with the Home and Student Edition.  I would like the Office Professional 2013 suite as installed by you during the 5/2014 service call.I additionally need reimbursement for the [redacted] Tech Support ([redacted]) that I purchased after learning that you were not an authorized representative of [redacted] as falsely claimed.My total claim (expenses) to resolve and close this case is:  $738.98.

Review: They did not fix my computer nor did they repair the [redacted] update program. There contract states I can request a refund within 30 days. Had the service Jan 28, 2014. Requested refund Feb. 11, 2014/ Took around the bush and back. Had to take computer to repair shop

Product_Or_Service: PC Support

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Refund of $199.99 dollars.

Business

Response:

01/28/ 2014

Hello,

We were contacted by customer to fix the issues on their machine. We have fixed their machine to their satisfaction at that time. Now it looks like there is some concern with the customer and we are trying our level best to contact, we have left voice message and send email. With computer its always possible for it get issues/viruses anytime, we can only try our best to fix at a given point of time, in future it can get infected by worms/viruses. And it could be any machine.

After going through the dispute details that customer requesting refund, we have initiated the full refund to customer to the original card used. A copy of same is attached.

Please find following documents attached along with

• Refund Receipt with Customer Account no, transaction amount, transaction date, merchant Name and location.

• Email communication with customer communicating about the refund.

• Proof of Services Delivered document which has been electronically signed with audit trail.

We are trying our level best to resolve any concerns, issues disputes.

Thanks