Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 13, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 21, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on January 30, 2015, and we are working with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below roblem: I previously filed a complaint against Navient with all supporting documentation and have not heard back from anyone for several monthsI have not received any update from the Revdex.com nor NavientI continue to wait for an overpayment of $made on account [redacted] in December [redacted] from Navient sent me a letter dated April 27, apoligizing for the oversight; however, I still do not have the overpayment back in my checking accountThis continues to go unresolved with no parties making an effort to resolve the matterTranslate Desired Resolution / Outcome Desired Resolution: Refund select Desired Outcome: Refund my overpayment of $with accrued interest of (this is what Navient charges their customers who took out student loans) immediatelyI am now months trying to resolve a ridiculous error for Navient
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 7, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 1, Please allow sufficient time for postal delivery
Thank you for your message We are currently reviewing our customer's concerns and in the interest of protecting the privacy of our customers, the Office of the Customer Advocate will respond directly to the customer via US Postal Mail
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that I would like to wait till I receive the response from Navient As of today at the time I'm sending this message (July 25th, @ 07:AM), I haven't received anything in the mail from them When I receive and review the letter from them that was sent on July 20th, 2016, I would then determine whether or not I am satisfied with their response Please note that this is NOT my official rejection to the business response I will accept or reject the business response on receipt of their letter and approval of their resolution stated in their letter Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 22, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will not accept that formatted reply without any action confirmed or finished regarding my accountOnce that tis done, which the company has guaranteed between and days Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 6, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 3, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 28, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 13, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on March 13, 2015, and we are working with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with [redacted] of Navient today He says he will mail payment history on loans concerning [redacted] He stated she had loans and = 3700.00; Parent Loan was 2859.00; which makes total Payments were made totaling 4,plus = 4, – = 1,left Now [redacted] said Parent Loan paid off in April and Student had deferred payment till January [redacted] claims no interest would have been put on till January because of student loan Do not see any notification to anyone at that time of any other payment due So of course Navient who took over Sallie Mae added interest which they say is now total of due There is years of no notification listed and now says the above is dueSeems like a scam to me to get more money I guess though I have no other option other than to make payments but would like the amount to be stated 1, Do I have any other options? Can I do anything on my end? Do not want our credit nor daughter’s credit bad Please advise Thanks Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Delaware Revdex.com Representative, I marked the complaint resolved (see attached history) with Navient but they failed to follow through I settled my school loan for #3,(see record blow cut & pasted from bank record) EBS is Navient's recovery companyNavient has my loan listed as making one big payment and owing the balance instead of a settlement payoffAs you can see this transaction was made 12/ The company said they would send a confirmation: I asked them to send it both email and USPS I was told they sent it by email on 12/but I have no such record in any of my emails including deleted, folders etc I never received anything by USPS and was told later that they do not send letters by USPS (which is another lie) Resolution is for Navient to immediately acknowledge settlement payoff by email and USPS and reflect payoff in all credit bureau records and Navient's online siteThanks, [redacted] 12/23/DEBIT CARD PURCHASE XXXXXEBS XXXXXPA $3,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 1, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 13, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 21, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on January 30, 2015, and we are working with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below roblem: I previously filed a complaint against Navient with all supporting documentation and have not heard back from anyone for several monthsI have not received any update from the Revdex.com nor NavientI continue to wait for an overpayment of $made on account [redacted] in December [redacted] from Navient sent me a letter dated April 27, apoligizing for the oversight; however, I still do not have the overpayment back in my checking accountThis continues to go unresolved with no parties making an effort to resolve the matterTranslate Desired Resolution / Outcome Desired Resolution: Refund select Desired Outcome: Refund my overpayment of $with accrued interest of (this is what Navient charges their customers who took out student loans) immediatelyI am now months trying to resolve a ridiculous error for Navient
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 7, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 1, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on January 16, and resolved the issue with the customer
Thank you for your message We are currently reviewing our customer's concerns and in the interest of protecting the privacy of our customers, the Office of the Customer Advocate will respond directly to the customer via US Postal Mail
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that I would like to wait till I receive the response from Navient As of today at the time I'm sending this message (July 25th, @ 07:AM), I haven't received anything in the mail from them When I receive and review the letter from them that was sent on July 20th, 2016, I would then determine whether or not I am satisfied with their response Please note that this is NOT my official rejection to the business response I will accept or reject the business response on receipt of their letter and approval of their resolution stated in their letter Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 22, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will not accept that formatted reply without any action confirmed or finished regarding my accountOnce that tis done, which the company has guaranteed between and days Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 6, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 3, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 28, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 13, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on March 13, 2015, and we are working with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with [redacted] of Navient today He says he will mail payment history on loans concerning [redacted] He stated she had loans and = 3700.00; Parent Loan was 2859.00; which makes total Payments were made totaling 4,plus = 4, – = 1,left Now [redacted] said Parent Loan paid off in April and Student had deferred payment till January [redacted] claims no interest would have been put on till January because of student loan Do not see any notification to anyone at that time of any other payment due So of course Navient who took over Sallie Mae added interest which they say is now total of due There is years of no notification listed and now says the above is dueSeems like a scam to me to get more money I guess though I have no other option other than to make payments but would like the amount to be stated 1, Do I have any other options? Can I do anything on my end? Do not want our credit nor daughter’s credit bad Please advise Thanks Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Delaware Revdex.com Representative, I marked the complaint resolved (see attached history) with Navient but they failed to follow through I settled my school loan for #3,(see record blow cut & pasted from bank record) EBS is Navient's recovery companyNavient has my loan listed as making one big payment and owing the balance instead of a settlement payoffAs you can see this transaction was made 12/ The company said they would send a confirmation: I asked them to send it both email and USPS I was told they sent it by email on 12/but I have no such record in any of my emails including deleted, folders etc I never received anything by USPS and was told later that they do not send letters by USPS (which is another lie) Resolution is for Navient to immediately acknowledge settlement payoff by email and USPS and reflect payoff in all credit bureau records and Navient's online siteThanks, [redacted] 12/23/DEBIT CARD PURCHASE XXXXXEBS XXXXXPA $3,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 1, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]