Riverview Bank (Union Bank and Trust)

09/04/2014The erroneous debit that the customer is questioning is check # [redacted] dated 8/30/2013.On 8/30/2013, the customer wrote check # [redacted] for $payable to her landlordcheck # [redacted] was not presented for payment and debited from our customer's account until 3/04/2014, more than six months after the check was datedOn 3/11/2014, it was determined that check # [redacted] was stale dated, therefore the debit was reversed and our customer's account was credited $State dated checks are checks that have been dated days prior to being presented for deposit or for cast is Riverview Bank's practice to refuse items over days as collection becomes questionable.The customer's account history was reviewed with her and copies of the monthly account statements were provided to herAccording to Bank records there is no evidence that the customer's account was debited $in error,Respectfully,

09/04/2014The erroneous debit that the customer is questioning is check #[redacted] dated 8/30/2013.On 8/30/2013, the customer wrote check #[redacted] for $388.00 payable to her landlord. check #[redacted] was not presented for payment and debited from our customer's account until 3/04/2014, more than six...

months after the check was dated. On 3/11/2014, it was determined that check #[redacted] was stale dated, therefore the debit was reversed and our customer's account was credited $388.00. State dated checks are checks that have been dated 180 days prior to being presented for deposit or for cash. It is Riverview Bank's practice to refuse items over 180 days as collection becomes questionable.The customer's account history was reviewed with her and copies of the monthly account statements were provided to her. According to Bank records there is no evidence that the customer's account was debited $388.00 in error,Respectfully,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: they can not tell me where the 388.00 went, It was automatically taken out of my account by electronic transfer by that check [redacted] .I am the one that caught that check after 6 months and I called the bank to tell them it was stale dated. Plus I asked if they check the dates on the checks and they said NO. That check was cashed twice.   The bank said that all my statements should show all electronic transfers and there is only 3 of them that show it, the rest don't!! I think this bank should get AUDITED!! They have my money and don't want to return it. This is not the first time I am hearing this bank taking peoples money. I won't give up on this until they return my money to me. So please get them AUDITED!!!
Regards,
[redacted]