Rivertown Buick GMC

Went in for a recall, oil change, issue with air vent, and navigation not working. Everything was fine, except the navigation. First of all, the nav hasn't worked properly when bought new. Took it in initially, and they replaced something. Still has issues. Works when it wants to. Today though, the so called, "expert" said, it was because the SD card on/off tab on the card was off. Nav was working again. Most likely it was because he pulled the card out, and reinstalled. I knew that, cause that seems what you have to do to get it to work. Back to the, "expert". Shows how much he really knows. SD cards don't have an on/off tab. It's a lock/unlock tab. And, it's used to keep someone from accidentally erasing the information on the SD card. It's a memory card. But, because he removed it, and reinstalled the card the nav started working again. Oh, and he turned it on. Guess what, nav stopped working again. There are numerous complaints about this same issue online. I have the fix though... Everyone turn your SD Card on. UPDATE 7/8/20...Nav works when it want's to still. Needed a new air vent from previous review. Had to order. Was told they would call when it came in. Two weeks, and still no call. Finally, I called yesterday, and was told someone would call back. No call back. Called this morning, and was told again someone would call. No call back. Called again this afternoon, and after 10 min of being on hold, someone else, I'm assuming the parts department, stated he had the part in stock, and someone will call to setup the appt, then hung up. No thank you, no goodbye. Just plainly rude. If I could give them zero stars, I would have.

Thank you for forwarding [redacted] concern to meThe concern is centered around the month warranty from a transmission rebuild complete in August at Jay Buick GMC In august the mechanical end of the transmission was repairedThis repair does have a year warrantyHowever, the electronics of the transmission were not replaced at that timeThe current transmission failure is not the mechanical end repaired in augustThe current failure is the electronics of the transmissionThese components were not replaced in Aug of and thus would not be covered under the mechanical warrantyI realize how confusing this can beWe have all the documentation at the dealership if [redacted] would like to review Thank you again, [redacted] General Manager

Thank you for forwarding the customers concern to our attention The recall has been announcedHowever, we have no repair or refund instructions available at this timeThis is a function of General Motors and we are waiting on there directionWe will notify Mr [redacted] as soon we have been given direction from General Motors Thank you, [redacted] General Manager

The following day after our complaint Rivertown GMC contacted us about the ignition and it was replacedA few days ago we received a letter from GMC Company about the power steering that we paid $to have fixedWe called the dealer and are still waiting fro a response. We will go to Rivertown tomorrow and talk with them about the reimbursement form
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for forwarding the concern to our attentionBelow is the details of the issue
"background: white;">1.The customer purchased a part from Legacy and had it installed
at Midas
The customer brought the vehicle to us (about months later,
per the customer)We diagnosed it and told him that the valve cover gasket was
leaking oil onto the Bank spark plugs and the #ignition coilGave
estimate, customer agreed to the estimate, vehicle was fixed, customer paid
bill and took vehicle
Customer tried to get Legacy to warranty the coil, and they
declined due to our receipt stating oil was leaking onto it
The customer contacted us, and I spoke with himThe customer
states that someone at General Motors says we should warranty itI asked the
customer to get someone at GM to email or call me with authorization to
warranty the coilAt the time of this writing, I have received no contact from
GM with authorization

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for forwarding [redacted] concern to me. The concern is centered around the 12 month warranty from a transmission rebuild complete in August 2013 at Jay Buick GMC.  In august the mechanical end of the transmission was repaired. This repair does have a 1 year warranty. However,...

the electronics of the transmission were not replaced at that time. The current transmission failure is not the mechanical end repaired in august. The current failure is the electronics of the transmission. These components were not replaced in Aug of 2013 and thus would not be covered under the mechanical warranty. I realize how confusing this can be. We have all the documentation at the dealership if [redacted] would like to review.
Thank you again,
[redacted]
General Manager

Thank you for forwarding the customers concern to our attention.
The recall has been announced. However, we have no repair or refund instructions available at this time. This is a function of General Motors and we are waiting on there direction. We will notify Mr. [redacted] as soon we...

have been given direction from General Motors.
 
Thank you,
[redacted]
General Manager

Thank you for forwarding Mr [redacted]'s complaint.
We have had some isolated instances of price typos feeding incorectly to the website. I was under the impression that all errors have been corrected. When I attempted to review this instance, I am unable to locate the pricing error because...

the referenced truck was sold the first week of February. Just to clarify the stock number referenced was [redacted], 2014 GMC Sierra.
I certainly understand the confusion and we have made every effort to correct the mistake. I would be glad to work with Mr. [redacted] and make some pricing concessions. The current advertised special from General Motors is Supplier Price for everyone. I would price any in stock 2014 GMC Sierra at $1500 below the advertised supplier price.
Please let me know if I can assist in anyway.
[redacted]
General Manager
Rivertown Buick GMC
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