Riverside Medical Group

My doctor prescribed a medication for me and I have been taking it for some time. I was refilled in April, 2022 and when it was sent to Pharmacy it got denied requiring prior authorization. Pharmacy have been trying to reach my MD office since then. I called to check on the situation 3 days ago and while the representative was giving me an attitude and being plan unprofessional, was assured that they will send it again to the pharmacy and that I should hear shortly from them. Well I heard nothing from no one. I called again and spoke to even worse representative who was openly rude and telling me that I will never get approved for this medicine no matter what I do. I was asking questions and she rudely put me on hold without telling me she would. Raising her voice and laughing while I expressed my frustration as to how can she be so sure that I will not get my medication. I called my insurance and 2 representatives could never get any results on that either. Worst front desk. I am sorry to my PCP but I would need to change the location.

I got seen for 20 minutes or so for an injury in my neck or upper back the guy just followed an old note written by another doctor didn't listen ti what I said and then tried to give me a muscle relaxant.

Our billing department reached out to the patient to assist in getting this resolvedThe patient confirmed that this has been resolved and he has withdrawn his complaint.Miriam

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

I feel like I was not treated right as a patientThe doctor diagnosed me with asthma, hay fever and high blood pressure but refused to sign my paper to be off for a couple of days to work so that I can restStating that he is too busy for that paperworkAlso he asked me to monitor my blood pressure constantly but failed to explain to me why I came to that point and how I can prevent itI kept asking him questions but he was just trying to hurry me looking at me like I have three heads and questioning me inside about my condition although prescribing me three medications at the same timeI felt robbed from paying this medical center, treated less as a patient and worst no respect for how bad or sick I felt!

I am replying to the complaint id***, submitted on 6/22/With regard to this matter Riverside Pediatrics had resolved all issues regarding this patient complaintAll charges billed to the patient for account *** had been adjusted to a zero balancePatient has no current
balance due or additional monies pending. We hope we have settled this matter in a satisfactory manner for *** *** Best regards, --*** ***Customer Service SupervisorRiverside Pediatrics/Internal MedicineTel: ***Fax: ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our billing department reached out to the patient to assist in getting this resolved. The patient confirmed that this has been resolved and he has withdrawn his complaint.Miriam