Riverside Golf & RV Park

From: Kimberly N [redacted] Date: Thu, Jul 14, at 7:PMSubject: ID [redacted] To: Revdex.com Thursday, July 14, To Whom It May Concern: I, the owner of Kim’s Nails, received a complaint (ID [redacted] ) that was submitted on 6/28/ In regards to this stated complaint, the customer mentioned in her written statement that she was unhappy with the services she received after a prior visit to my salon At that time, the suggestion was made to research other nail salons that could accommodate her The customer returned and we gave her services as she requested I hopes that this time would be more enjoyable Following this appointment, she again was dissatisfied with her service In her written statement, the customer stated that my salon is not open on Sundays However, my store is open days a week, which includes Sundays There was also an opportunity to call and voice her complaint with our two provided phone numbers and working voice mail Posted visibly next to the cash register, is a sign stating “Absolutely No Refunds.” My associate tried to assist the customer when she came into the store on Monday 6/27/2016, but the customer insisted to speak to the manager and was very rude to my associate and myself My associate felt uncomfortable as the customer was loud and would not accept our offer to fix the two nails for a reduced cost We offered to repair the two nails for the cost of one We felt this was an appropriate response The customer refused the offer and left the salon Besides the initial solution of offering to repair her two nails for the price of one, we offer the customer some names and addresses of salons in the area We offer the following salons: [redacted] *** [redacted] [redacted] *** [redacted] [redacted] ** [redacted] [redacted] ** [redacted] Sincerely, Kim N [redacted] Owner, Kim's Nails

From: Kimberly N*** Date: Thu, Jul 14, at 7:PMSubject: ID ***To: Revdex.com
?
Thursday, July 14,
?
To Whom It May Concern:
I, the owner of Kim’s Nails, received a complaint (ID ***)
that was submitted on 6/28/2016.? In regards to this stated complaint, the customer mentioned in her written statement that she was unhappy with the services she received after a prior visit to my salon.? At that time, the suggestion was made to research other nail salons that could accommodate her.? The customer returned and we gave her services as she requested I hopes that this time would be more enjoyable
Following this appointment, she again was dissatisfied with her service.? In her written statement, the customer stated that my salon is not open on Sundays.? However, my store is open days a week, which includes Sundays.? There was also an opportunity to call and voice her complaint with our two provided phone numbers and working voice mail.? Posted visibly next to the cash register, is a sign stating “Absolutely No Refunds.” ? ? My associate tried to assist the customer when she came into the store on Monday 6/27/2016, but the customer insisted to speak to the manager and was very rude to my associate and myself.? My associate felt uncomfortable as the customer was loud and would not accept our offer to fix the two nails for a reduced cost.? We offered to repair the two nails for the cost of one.? We felt this was an appropriate response.? The customer refused the offer and left the salon
Besides the initial solution of offering to repair her two nails for the price of one, we offer the customer some names and addresses of salons in the area.? We offer the following salons:
*** ***
*** *** ***
*** *** ***? * *** ***
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*** ***
*** *** ***? * *** ***
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*** *** ***
*** *** **? * *** ***
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*** ***
*** *** ***
*** *** **? * *** ***
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?
Sincerely,
?
Kim N***
Owner, Kim's Nails

From: Kimberly N[redacted] <kim[redacted]@yahoo.com>Date: Thu, Jul 14, 2016 at 7:57 PMSubject: ID [redacted]To: Revdex.com <[email protected]>
 
Thursday, July 14, 2016
 
To Whom It May Concern:
I, the owner of Kim’s Nails, received a complaint (ID [redacted])...

that was submitted on 6/28/2016.  In regards to this stated complaint, the customer mentioned in her written statement that she was unhappy with the services she received after a prior visit to my salon.  At that time, the suggestion was made to research other nail salons that could accommodate her.  The customer returned and we gave her services as she requested I hopes that this time would be more enjoyable.
Following this appointment, she again was dissatisfied with her service.  In her written statement, the customer stated that my salon is not open on Sundays.  However, my store is open 7 days a week, which includes Sundays.  There was also an opportunity to call and voice her complaint with our two provided phone numbers and working voice mail.  Posted visibly next to the cash register, is a sign stating “Absolutely No Refunds.”   My associate tried to assist the customer when she came into the store on Monday 6/27/2016, but the customer insisted to speak to the manager and was very rude to my associate and myself.  My associate felt uncomfortable as the customer was loud and would not accept our offer to fix the two nails for a reduced cost.  We offered to repair the two nails for the cost of one.  We felt this was an appropriate response.  The customer refused the offer and left the salon.
Besides the initial solution of offering to repair her two nails for the price of one, we offer the customer some names and addresses of salons in the area.  We offer the following salons:
[redacted]
 
[redacted]
 
[redacted]
 
[redacted]
 
 
Sincerely,
 
Kim N[redacted]
Owner, Kim's Nails