Riverdale Family Dental

I have received a patient concern, and I am responding back to address the situation. *** *** was seen in our office on 06/**/for a 1st time visit. The following procedure was completed ***, ***, * ***.and *** *** ***There were finding while the exam was
preformed. Patient was told and explained she would need to schedule another appointment for a *** *** was walked to the front desk, where the front desk would have scheduled an appointment and they would also explain to the patient how much time the next appointment will be and what would be the patient responsibility as far as out of pocket expenseIf no one explained what the Out of pocket expense was, we do apologize for any inconvenience to the patientWe do have a excellent staff member at our front desk that are very thorough and explain in details to the patient's any out of pocket expense before there next visitSince we are considerate that sometimes patient's may have a concernWe don't want to cause a hardship on anyone nor do we want to have an unhappy patient With this being said we will refund the patient the $that the insurance does not cover for composite fillingsWe strive to excellent customer service and hope that *** *** will continue to visit our practice Will enclose a check to patient in the amount of $ Regards, -- Edith S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I had my first visit at Riverdale Family Dental for check up/cleaning. I gave them my two insurances as I have a primary and a secondary insurance. I was told that I have some fillings to do. I scheduled a second appointment for the fillings to be done. At my second appointment one filling was done and after the procedure took place I was given a form named "Restoration Consent Form Composite White Fillings" to sign and I was told at that time that the office does not work with amalgams fillings and only with composite white fillings and the insurance is not covering therefore I have to pay $95. I have also found out after the fact that the office does not work with secondary insurance. At no time before the procedure was I mentioned about those things so I can decide for myself if I would like to proceed with the fillings or not. They just completely forgot to mention about those "small" details. How do they now if a person can afford $95 for a filling?? I have two insurances and I had to pay $95 out of my pocket.Desired Settlement: I would like my $95 to be refunded. Thank you!

Business

Response:

I have received a patient concern, and I am responding back to address the situation. [redacted] was seen in our office on 06/**/2015 for a 1st time visit. The following procedure was completed [redacted].and [redacted]. There were finding while the exam was preformed. Patient was told and explained she would need to schedule another appointment for a [redacted] was walked to the front desk, where the front desk would have scheduled an appointment and they would also explain to the patient how much time the next appointment will be and what would be the patient responsibility as far as out of pocket expense. If no one explained what the Out of pocket expense was, we do apologize for any inconvenience to the patient. We do have a excellent staff member at our front desk that are very thorough and explain in details to the patient's any out of pocket expense before there next visit. Since we are considerate that sometimes patient's may have a concern. We don't want to cause a hardship on anyone nor do we want to have an unhappy patient. With this being said we will refund the patient the $95.00 that the insurance does not cover for composite fillings. We strive to excellent customer service and hope that [redacted] will continue to visit our practice. Will enclose a check to patient in the amount of $95.00. Regards, -- Edith S[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,