Riverby Solutions Ltd

Initial Business Response / [redacted] (1000, 8, 2015/06/15) */ On Customer Request we have issued the full refund for the amount that was being charged to cardholderRefund receipt has been sent to the email address provided during the saleFor your reference we are attaching the refund receipt here as well Initial Consumer Rebuttal / [redacted] (2000, 15, 2015/07/29) */ Thank you so much for your help, They refunded me months laterThey made it very difficult by not returning calls, telling me they would call back and such, but I was persistentI am not sure they are very honest with their business tacticsGetting a refunds should not have been a full time job Thanks~***

Initial Business Response /* (1000, 16, 2015/11/10) */
Dear Customer
According to our records you already have filed a charge-back with your bank and have disputed the chargeWe do not understand meaning of filing complaint over here at Revdex.com when you already have initiated the charge-back
processWere you have not satisfied with our services you could have simply wrote an email to our accounting team asking for refundAs you have already disputed the charge we would not be able to help you further until a decision is made in our favor by bank and we would then resume your services
Thanks
Initial Consumer Rebuttal /* (3000, 18, 2015/11/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I E-mailed the company and left messages about my problem with their representatives, Alex Cooper, not returning my callsSince I did not receive the company's response to my concerns, I contacted Revdex.com with my complaintSince I needed computer services immediately I sought help elsewhere and now my computer is up and running properlyI have no desire continuing my relationship with RiverbysolutionsI'm uncertain about receiving credit from the charge back bank which I will look into

Initial Business Response /* (1000, 8, 2015/06/15) */
On Customer Request we have issued the full refund for the amount that was being charged to cardholder. Refund receipt has been sent to the email address provided during the sale. For your reference we are attaching the refund receipt here as...

well
Initial Consumer Rebuttal /* (2000, 15, 2015/07/29) */
Thank you so much for your help,
They refunded me 2 months later. They made it very difficult by not returning calls, telling me they would call back and such, but I was persistent. I am not sure they are very honest with their business tactics. Getting a refunds should not have been a full time job.
Thanks~[redacted]