Complaint: ***I am rejecting this response because:
The customer service that I received from the two managers when I tried to resolve the situation was rude and quite offensiveThey didn't even try to resolve the situation but was on the defensive right from the start so that alone suggests that many people have complained otherwise they would have acted civilly towards a customer voicing a concern and tried to rectify the situation
Riverbend Communications is sorry that this person’s experience at the [redacted] was not what he and/or his party was expecting. We take situations like this seriously and all of our customers are important. It is Riverbend Communications’ policy to review any concerns from our...
customers and make a decision best for our overall audience. This is a free annual event we provide to the community for fun and it was enjoyed by many people. As with all of our events, they evolve over time to stay consistent with consumer appetite and the format people expect from our brands.
Complaint: ***I am rejecting this response because:
The customer service that I received from the two managers when I tried to resolve the situation was rude and quite offensiveThey didn't even try to resolve the situation but was on the defensive right from the start so that alone suggests that many people have complained otherwise they would have acted civilly towards a customer voicing a concern and tried to rectify the situation
Riverbend Communications is sorry that this person’s experience at the [redacted] was not what he and/or his party was expecting. We take situations like this seriously and all of our customers are important. It is Riverbend Communications’ policy to review any concerns from our...
customers and make a decision best for our overall audience. This is a free annual event we provide to the community for fun and it was enjoyed by many people. As with all of our events, they evolve over time to stay consistent with consumer appetite and the format people expect from our brands.