RIVER DRIVE SERVICE CENTER

I took my semi tractor into get looked on or about 11/5/and the service person wanted to sell me a turbo for $( parts only) that I found at another business for $( parts only) out the doorI think they wanted to take advantage of me cause I was broke down OTR with no other options once I got towed inThey also charged me $for diagnostics that I told them and they only spent less then minutes actually looking at the problem

~ River Drive Service Center, inc was called by the Pennsylvania State Police on Tuesday 9-05-at7:10pm to tow an abandoned vehicle on l-at 322WWe responded and towed a [redacted] ***back to our storage facility.We do not go through customers vehicles to find personal informationWe did have [redacted] nameon the police paperwork but no contact numbersOur office hours are Monday - Friday 8am to 5pm.Our towing line is answered 24/l have pulled the phone records for that week and found no callrecords from the contact numbers [redacted] provided in her complaintWe had an employeewedding on Saturday 9-9-which left us with only one employee on callHe was out towing all dayand unable to get to the office-All that being said I have absolutely no problem adjusting [redacted] bill per her request to $forthe towing plus only days storage = $yWe apologize for any inconvenience this may have caused and please have [redacted] contact us in thenext week to pick up her vehicleR » ‘Sha ne S*VP '

~ River Drive Service Center, inc was called by the Pennsylvania State Police on Tuesday 9-05-at7:10pm to tow an abandoned vehicle on l-at 322WWe responded and towed a *** ***back to our storage facility.We do not go through customers vehicles to find personal informationWe did
have *** ***? nameon the police paperwork but no contact numbersOur office hours are Monday - Friday 8am to 5pm.Our towing line is answered 24/l have pulled the phone records for that week and found no callrecords from the contact numbers *** ***? provided in her complaintWe had an employeewedding on Saturday 9-9-which left us with only one employee on callHe was out towing all dayand unable to get to the office-All that being said I have absolutely no problem adjusting *** ***? bill per her request to $forthe towing plus only days storage = $yWe apologize for any inconvenience this may have caused and please have *** *** contact us in thenext week to pick up her vehicleR » ‘Sha ne S*VP '

~ River Drive Service Center, inc was called by the Pennsylvania State Police on Tuesday 9-05-2017 at7:10pm to tow an abandoned vehicle on l-815 at 322W. We responded and towed a 1998 [redacted]back to our storage facility.We do not go through customers vehicles to find personal information. We did...

have [redacted] nameon the police paperwork but no contact numbers. Our office hours are Monday - Friday 8am to 5pm.Our towing line is answered 24/7. l have pulled the phone records for that week and found no callrecords from the contact numbers [redacted] provided in her complaint. We had an employeewedding on Saturday 9-9-17 which left us with only one employee on call. He was out towing all dayand unable to get to the office. -All that being said I have absolutely no problem adjusting [redacted] bill per her request to $200 forthe towing plus only 2 days storage = $290.00. yWe apologize for any inconvenience this may have caused and please have [redacted] contact us in thenext week to pick up her vehicle. R » ‘Sha ne S[redacted]VP '

I took my semi tractor into get looked on or about 11/5/2015 and the service person wanted to sell me a turbo for $3600.00 ( parts only) that I found at another business for $700.00 ( parts only) out the door. I think they wanted to take advantage of me cause I was broke down OTR with no other options once I got towed in. They also charged me $143.00 for diagnostics that I told them and they only spent less then 10 minutes actually looking at the problem.