Dear Mr [redacted] ,I am [redacted] ***, the Director of Compliance with River City Medical Group I would like to thank you for providing us this opportunity to response to Complaint ID [redacted] , which was made to Revdex.com on behalf of one of our membersThis is to inform you that one of our Utilization Management nurse practitioners contacted the member today by phone to discuss the items referenced in member's Statement of the ProblemWe were able to obtain additional information regarding her condition, and assist her with possibly receiving the services and treatment she is requestingWe also assisted her with making direct contact with her managed care plan if she wished to discuss any of her concerns in more detail, or file a grievancePlease note that River City Medical Group is is not the member's insurance or health care service plan River City Medical Group is an Independent Physicians Association that provides services on behalf of health care service plans on a negotiated per capita rate As such, River City Medical Group is not authorized to handle member grievances, and instead forwards any member grievance or appeal directly to member's health care service plan, as required under the [redacted] Service Act of A detailed and exhaustive search of our records does not indicate we ever received a call, correspondence, or grievance from this member concerning any of the issues she mentioned her statementNonetheless, we believe the connection made with the member today has resolved her issues, concerns, and questionsIf you would like to discuss this complaint in more detail, or have any additional questions or comments, please do not hesitate to contact me.Again, thank you for providing this opportunity to respond, and bringing this member's concerns to our addition.Sincerely, [redacted] ***
Dear Mr [redacted] ,I am [redacted] ***, the Director of Compliance with River City Medical Group I would like to thank you for providing us this opportunity to response to Complaint ID [redacted] , which was made to Revdex.com on behalf of one of our membersThis is to inform you that one of our Utilization Management nurse practitioners contacted the member today by phone to discuss the items referenced in member's Statement of the ProblemWe were able to obtain additional information regarding her condition, and assist her with possibly receiving the services and treatment she is requestingWe also assisted her with making direct contact with her managed care plan if she wished to discuss any of her concerns in more detail, or file a grievancePlease note that River City Medical Group is is not the member's insurance or health care service plan River City Medical Group is an Independent Physicians Association that provides services on behalf of health care service plans on a negotiated per capita rate As such, River City Medical Group is not authorized to handle member grievances, and instead forwards any member grievance or appeal directly to member's health care service plan, as required under the [redacted] Service Act of A detailed and exhaustive search of our records does not indicate we ever received a call, correspondence, or grievance from this member concerning any of the issues she mentioned her statementNonetheless, we believe the connection made with the member today has resolved her issues, concerns, and questionsIf you would like to discuss this complaint in more detail, or have any additional questions or comments, please do not hesitate to contact me.Again, thank you for providing this opportunity to respond, and bringing this member's concerns to our addition.Sincerely, [redacted] ***