Ritz Cleaners

Ritz Cleaners June 9, Re: Brooks Brothers Dress Shirt Dear Mr.***, This shirt was brought to the store already with two holes in the back, in other words the material was already worn out and deteriorating /> During the cleaning process the material was too weak, and got torn from another spotThe store in this case cannot be held responsible for the damaged shirt You are asking us to buy you a new shirt to replace this shirt which you said you purchased back in We do apologize for not being able to do that We are very well known to be the best in customer service for the last years, and you are our valued customer and we want you to be for years to come, so we decided to share with you 50% of teh cost of the new shirt Hoping that you will be satisfied, and as soon as you inform the front desk of your aproval, I will have a ckeck for $ready for you within hours Thank you for your business and for your kind attention Truely Yours [redacted] Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and reluctantly find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Ritz Cleaners
June 9, 2014
Re: Brooks Brothers Dress Shirt.
Dear Mr.[redacted],
This shirt was brought to the store already with two holes in the back, in other words the material was
already worn out and deteriorating. 
/>
During the cleaning process the material was too weak, and got torn from another spot. The store in this 
case cannot be held responsible for the damaged shirt.
You are asking us to buy you a new shirt to replace this shirt which you said you purchased back in 2012.
We do apologize for not being able to do that. 
We are very well known to be the best in customer service for the last 25 years, and you are our valued 
customer and we want you to be for years to come, so we decided to share with you 50% of teh cost of
the new shirt.
Hoping that you will be satisfied, and as soon as you inform the front desk of your aproval, I will have a 
ckeck for $49.68 ready for you within 48 hours. 
Thank you for your business and for your kind attention.
Truely Yours
[redacted]
Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and reluctantly find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: After using this cleaners regularly for a while (I'd estimate 2 years or more) I brought in a Brooks Brothers dress shirt with the intention of having it dry cleaned. The counter girl instead mistakenly chose to "launder" the shirt, a process I am not intimately familiar with but apparently involved putting it in a machine that ripped the entire shirt to shreds. When this was brought to my knowledge, I was very polite, thinking it was an honest mistake and they would reimburse me for the damage. I left my phone number and waited to be contacted. No phone call ever came. I returned to the store. I was told to wait, the owners were on vacation. I came back. I was told to wait some more. After repeating this process a few times I asked for a number to contact the owners directly but I was told clearks were not allowed to give out such sensitive information and even if they were, the clerks possess no such number. Weeks have passed and not only have I not been reimbursed but the manager (whose schedule is extremely erratic) has taken the position that I am to blame for bringing in such a delicate fabric in the first place. According to her the closest her supervisor is willing to come to resolving this issue is to pay me $40 and give me a certain amount of store credit. I might be willing to accept this deal but for the fact that I am resolved to never use this store's services again due to their gross incompetence and terrible customer service surrounding this incident. I have since replaced the shirt at the cost of $92. If the store would make an honest effort to repay that amount - or provide me with a shirt identical to the one they destroyed - I would consider this matter closed and have no desire to file a complaint.Desired Settlement: I bought this shirt for special occasions and due to their actions, I had to drive far from my home to buy a costly replacement. There are two simple ways to resolve this. They can reimburse me for the new shirt I bought to replace the one they destroyed OR they can replace the shirt themselves (either through BrooksBrothers.com or at their last remaining local brick and mortar store in Newport Beach)

Business

Response:

Ritz Cleaners

June 9, 2014

Re: Brooks Brothers Dress Shirt.

Dear Mr.[redacted],

This shirt was brought to the store already with two holes in the back, in other words the material was

already worn out and deteriorating.

During the cleaning process the material was too weak, and got torn from another spot. The store in this

case cannot be held responsible for the damaged shirt.

You are asking us to buy you a new shirt to replace this shirt which you said you purchased back in 2012.

We do apologize for not being able to do that.

We are very well known to be the best in customer service for the last 25 years, and you are our valued

customer and we want you to be for years to come, so we decided to share with you 50% of teh cost of

the new shirt.

Hoping that you will be satisfied, and as soon as you inform the front desk of your aproval, I will have a

ckeck for $49.68 ready for you within 48 hours.

Thank you for your business and for your kind attention.

Truely Yours

Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and reluctantly find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,