Rittmanic Building & Architecture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe account was paid only due to the fact of it would be reflected on my creditAs for good faith in trying to solve the issue is null and voidI was told on multiple accounts that for September and October the months they charged me for the $due to supposedly picking trash up from my residence, I was told my agent that the papers filled out by the drivers stated no trash was outBut when transferred to management and after management checked with collections they provided dates again that were conflicting with the agent stating the drivers papers showed no trash was outBut yet the dates provided were also all different days, not consistent daysSo I am not sure how that would workWere the calls pulled? NoDid they look at my account against my neighbors for trash pickup? NoDates were thrown out, conflicting all party's involved with Kimble company Kimble is not about customer service, they are only out to collect money, not service customers or review accounts or help customersThey could care less about the customerThe customer is always wrong with this companySo yes I did pay the to not have this reflected on my credit and that is the only reasonBecause after reviewing our security tapes of the dates provided there were no kimble trucks on our street let alone trash sitting outsideSo tell me, how did they pick up trash? Kimble is a company I will never do business with and I have begun spreading the word about the multiple issues we have encounterdWhen you have video reference its hard to go by Kimble saying they did this and that when its strictly a lie [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Customer Service at Kimble Companies has reviewed this account and the below has occurred: April 12, – Kimble Sales Manager called and talk to [redacted] They discussed the issues and determined that the container was already removed on 4/12/Sales Manager noted that he would arrange for a credit to offset the cost incurred verses the services receivedMrButler was happy with the resolution; [redacted] noted he would call and withdraw the Revdex.com complaintKimble Sales Manager has emailed [redacted] his contact information so that if [redacted] has any additional issues, he can contact him directly Sales Manager committed that if driver did not take all of the trash to let Sales Manager know and he would arrange to have someone to pick up what was leftApril 12, – Kimble has refunded [redacted] $for the commercial container; as well, Kimble has credited the $late fees for this container/payment history Account balance is $– zero dollarsThis issue should be considered resolved and it should be closedTell us why here

The company has attempted to reach the resident in regards to request to do a final pickup as they have recently made a payment on the account We have left a message offering a month credit towards service waiting on response from customer

Customer Service at Kimble Companies has reviewed this account and the below has occurred: March 14, - Custome [redacted] ) called regarding a Missed pick up We advised the customer that his stop was marked NTO at feet (No Trash Out) by the driverNTO means that a customer did not have their trash out on the designated day of pick up at the time the driver arrives at the specific stop If a driver has marked a stop as an NTO, per Kimble’s T&C’s (back of customer’s invoice), Kimble will not be able to collect customer’s trash until the next scheduled collection dayKimble notes for the customer to have their trash at the curb or designated pick up point the night before their collection dayMarch 14, - Custome [redacted] ) was advised of the NTO policy Customer then noted he would deduct 25% of his bill because Kimble did not pick him upCustomer then asked for a supervisor because he insisted that his trash was out and that Kimble’s driver was not being truthful.March 14, – Customer was escalated to the Customer Service Manager Customer Service Manager talked with [redacted] as an escalation and to review the customer’s acct situation Customer Service Manager reviewed situation with Kimble’s Operations team, and Customer Service Manager asked for a ONE TIME courtesy pick up given customer was marked NTO Operations indicated they were going to be in this customer’s area on 3/15/ Operations agreed to do a courtesy pick up Operations had asked the Customer Service Manager to reinforce with the customer that we strongly recommend that Kimble’s customers have their trash out the evening before Customer Service Manager advised customer, and customer agreed/indicated he understood and that he did have it out the evening before.March 15, – A courtesy pick up was done at this customer’s site by Kimble’s Operations team.March 21, – Custome [redacted] ) called in again noting that he was not pick up After a review of his account, a Customer Service Rep advised the customer that the driver marked his stop as an NTO at feet Customer was advised that the Rep would check with Operations to see if they could do another courtesy pick up.March 21, – Operations responded that they would not do another courtesy pick up given we had already done one the week before Again, it was reinforced to the customer to have his trash out the evening before to ensure that his trash did not get missed.Customer Service Manager will agree to give a credit for the NTO of 3/21/2017; the credit amount for that one week NOT will be $2.73.This issue should be considered resolved and it should be closedTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In rebuttal from Kimble’s response: I have not been able to explain the problem with the glass because I did not get to speak to someoneI did receive a phone message that old me “a little trick is to call between 7:00am and 8:00am.” My second email to them was responded to asking my address, this was only after I submitted my grievance with Revdex.comThere was no apology for my experience with the glass or asking when I would like service cancelledThere was nothing for Kimble to see if they sent someone for a site visitMy neighbor had to clean it upI have arranged my pick up with another companyPlease cancel service with Kimble as of the day of this incidentIf they had enough people to answer their phones this might not have happened Regards, E [redacted]

Customer Service at Kimble Companies has reviewed this account and the below has occurred: In a review of the account, Collections has agreed to notate the account as the final balance owed for the month of December and write off the monies that this customer owed.This issue should be considered resolved and it should be closedTell us why here

The company has reviewed the complaint filed and reached out to our operations team The resident did call and speak with a driver supervisor in regards to the mess left behind Supervisor explained to the resident that in order for us to pick up must be properly bagged and not torn open upon arrival Supervisor also advised that once it was properly bagged we would be glad to return and pickup

The company has reviewed the complaint of the customer and has addressed the concern via telephone with the customer The policy of Kimble which is printed on the back of the invoice mailed out to customers states "No Refund Billing is done in advance and on a quarterly basis and NO REFUNDS are provided in the event service is cancelled prior to the end of the period identified on this invoice Kimble will provide services through the end of said period." The response to the customer indicates that we would be glad to provide service through the paid quarter however, in this case the company is going to issue a refund of the remaining balance outside of company policy back to the customers credit card It has been stated the customer must allow 3-business days for the refund to show back on statement

Customer Service at Kimble Companies has talked with this customer [redacted] [redacted] ) this morning – August 30, 2016, and we have walked through her concerns over recent service issues.Her account [redacted] has been credited for the $given her concern over recent service issues [redacted] has indicated she is aware of this resolve, and that she will contact [redacted] , Customer Service Manager directly if there are any ongoing issues [redacted] was notified that our Operations team is aware and they will be monitoring her account to ensure there are no further service issues.This issue should be considered resolved and it should be closedTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Customer Service at Kimble Companies has talked with this customer [redacted] on October 1, 2016, and we have walked through his concern over recent "move of service address" issues We now have transferred his service to his new address at [redacted] *** [redacted] ** [redacted] This issue should be considered resolved and it should be closedTell us why here

This customer just resumed services when driver attempted pickup on Monday the road was flooded making address unserviceable however an attempt was to be made back out on Tuesday The road was again blocked and sheriff we were unable to drive on roads A pickup truck will be sent to service this location on Thursday Spoke with [redacted] and stated if it is not picked up expects full refund