Initial Business Response /* (1000, 21, 2015/07/27) */
We do not check e-mails received from unknown e-mail addresses they are automatically deleted. The customer never spoke with an employee or left a message for us to return the call. We will refund the order amount total to make this right, but...
we would've taken care of this sooner if we had been notified.
Tamela [redacted]
Ritter's Flowers
Initial Consumer Rebuttal /* (3000, 23, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they refund my entire amount I will be satisfied. However, they are lying about me not leaving a message - I left messages on their voicemail business number. And why put an email address on your website if you are not going to check it??? They only responded now because I posted a poor review on Facebook. When can I expect my refund?
Initial Business Response /* (1000, 21, 2015/07/27) */
We do not check e-mails received from unknown e-mail addresses they are automatically deleted. The customer never spoke with an employee or left a message for us to return the call. We will refund the order amount total to make this right, but...
we would've taken care of this sooner if we had been notified.
Tamela [redacted]
Ritter's Flowers
Initial Consumer Rebuttal /* (3000, 23, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they refund my entire amount I will be satisfied. However, they are lying about me not leaving a message - I left messages on their voicemail business number. And why put an email address on your website if you are not going to check it??? They only responded now because I posted a poor review on Facebook. When can I expect my refund?