Ripe Thought

We sent her a full product replacement that includes the cord tooEither way, we will send her a new cord immediatelyWe apologize for the inconvenience(Our packages come with a cord, dimmer switch, salt lamp product and bulb)All replacements contain the same components inside too

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I have not received the replacement cord they emailed me that they would sendMy address is [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

***,I am so sorry you had this experience with usThough we are a small family owned business, we do have vendors around the world that we partner withSince we are a customer-focused company, we are happy to refund you the $to your [redacted] accountOur goal is 100% complete customer satisfactionPlease allow 3-days to receive the refund.Kind Regards,Ripe Thought

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We replaced the product as soon as we received the complaint from the customer: USPS Tracking ***Tracking shows deliveredAttached is our conversation with the customerWithin week she received the replacement product at no charge

We sent her a full product replacement that includes the cord too. Either way, we will send her a new cord immediately. We apologize for the inconvenience. (Our packages come with a cord, dimmer switch, salt lamp product and bulb). All replacements contain the same components inside too.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]I have not received the replacement cord they emailed me that they would send. My address is[redacted]

[redacted],I am so sorry you had this experience with us. Though we are a small family owned business, we do have vendors around the world that we partner with. Since we are a customer-focused company, we are happy to refund you the $21 to your [redacted] account. Our goal is 100% complete customer...

satisfaction. Please allow 3-5 days to receive the refund.Kind Regards,Ripe Thought