RingCentral, Inc.

Initial Business Response /* (1000, 8, 2014/08/21) */
We offer a billing page called "Service Plan" that shows all features and charges as well as the billing cycle and next billing date. This includes the plan cost, and the cost of all "Additional services". The only item it does not show...

is the fees and taxes as these change often, so we cannot show them until the time of the billing. We also provide a full billing history, which is a copy of of all bills under "Billing History". We do apologize for the delay in the porting of the last number but it has been ported at this time and the account was cancelled on 8/8/2014.

Initial Business Response /* (1000, 8, 2015/03/24) */
Sales manager reached out and spoke with customer and believes it has come to a satisfactory resolution and understanding.
Initial Consumer Rebuttal /* (2000, 10, 2015/03/26) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)
resolved by company

Initial Business Response /* (1000, 11, 2015/11/24) */
The customer has a signed contract, we expect it to be honored.
Initial Consumer Rebuttal /* (3000, 13, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
RingCentral, Inc.promise...

that the 1800 and local number from RingCentral, Inc.service can be for forward transfer to unlimited extensions but up to 5 Extensions at time will be rung when receiving incoming call from external party. However when transferring external call from 1800 or local number the calls are being dropped and not transferred therefore I and my company dissatisfied with the service and we choose not to continue alleged contract.
On two occasions I was meeting with opposition from the RingCentral, Inc.agents who were unable to resolve my concerns with the RingCentral, Inc.Telephone service during February and March 2015 below - Tech support tickets-
Case Number: XXXXXXXX, Softphone addressed by [redacted] Date: 2/18/2015.Case Number: [redacted] (Group Call Que) Date: 2/24/2015
You asked us to come to reasonable compromise however the alleged service was marketed as being one where my company could transfer the calls to extensions and this was not the case at all. We tried to resolve the issues previously but RingCentral, Inc.were unable to provide technical support. We are willing to offer $100.00 for the settlement of all claims and for the closure of this matter immediately today.
Final Consumer Response /* (3000, 19, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Did not Recieve reply from RingCentral, Inc and tried to call them no response.
RingCentral, Inc.promise that the 1800 and local number from RingCentral, Inc.service can be for forward transfer to unlimited extensions but up to 5 Extensions at time will be rung when receiving incoming call from external party. However when transferring external call from 1800 or local number the calls are being dropped and not transferred therefore I and my company dissatisfied with the service and we choose not to continue alleged contract.
On two occasions I was meeting with opposition from the RingCentral, Inc.agents who were unable to resolve my concerns with the RingCentral, Inc.Telephone service during February and March 2015 below - Tech support tickets-
Case Number: XXXXXXXX, Softphone addressed by [redacted] Date: 2/18/2015.Case Number: [redacted] (Group Call Que) Date: 2/24/2015
You asked us to come to reasonable compromise however the alleged service was marketed as being one where my company could transfer the calls to extensions and this was not the case at all. We tried to resolve the issues previously but RingCentral, Inc.were unable to provide technical support. We are willing to offer $100.00 for the settlement of all claims and for the closure of this matter immediately today.
Final Business Response /* (4000, 21, 2016/01/19) */
We consider this matter closed at this time and the account has been turned off.

We have the signed valid contract on file and have a reasonable expectation that the contract be honored. We have provided the customer a buy out agreement at this time per the contract terms.

Initial Business Response /* (1000, 5, 2015/06/02) */
When contacted the customer did not wish to work with us or provide any further information so we cannot help even though we would like to.

We regret that you continued to be charged and thank you for providing additional information to get this squared away. The refunds have been processed and the account closed.

Initial Business Response /* (1000, 5, 2015/09/21) */
We have spoke with the customer, he does not wish to troubleshoot the issues but wants out of the contract that was signed by the customer. We expect the contract to be honored since we do offer a 30 day period that the contract can be absolved...

and it is now months past that time.

Complaint: [redacted]I am rejecting this response because: the fact that I would like out of my contract doesn't give them the right to state "I do not wish to work further" as a way to get out of this. I simply want out of my contract because they did not do as they stated.Sincerely,[redacted]

We have tried to work with the customer and made what we believe to be a fair offer (waiving 2 months) but it was not accepted. The signed contract is valid and while we are flexible, we cannot meet the customers expectation.

Complaint: [redacted]I am rejecting this response because: Contray to their response, the "Second Trial" was abrubtly ended in 2 Days NOT 7 and when Suspended you cannot login nor reach any customer service period. So Ring Central totally misrepresented to you all the facts and I have all the emails attesting to same as well as PIN Register Records reflecting over 20 calls by myself to them trying to resolve this matter. Sincerely,[redacted]

We spoke with the customer on 2/22 and the customer confirmed that the refund was received.

Initial Business Response /* (1000, 8, 2015/09/25) */
An executive spoke with the customer and while we understand the situation we do expect that the contract will be honored.
Initial Consumer Rebuttal /* (3000, 10, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
I am absolutely appalled. What is gong on over there!? I specifically told the office of the president that I would not be honoring this contract due to the companys' inability to provide basic customer service. Again, just reiterates my original complaint.
Final Business Response /* (4000, 12, 2015/10/05) */
Nothing to add here contract is valid.

Initial Business Response /* (1000, 5, 2015/08/20) */
We apologize for the inconvenience and have cancelled the account at the customers request.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/22) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
Final Business Response /* (4000, 14, 2015/09/01) */
Apologies for the misinformation. We were under the impression the early termination offer had been accepted by the customer, but they did not comply. Contract is in place, so we will not be able to cancel it until either the contract expires or the early termination offer is accepted and paid.
Final Consumer Response /* (4200, 18, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That isn't at all what this business originally posted, but is another example of them not standing behind their word. I stand firm that this business does not live up to it's promises and other consumers need to be warned not to make the same mistake I made by going into business with a company that does not have integrity.

Apologies, account was cancelled and refunds provided on 3/17/2017.

A refund was provided as a goodwill gesture as well as a copy of the bill. We believe this issue has been resolved at this time.

A refund was provided as a goodwill gesture, thank you.

We have been having a tough time getting a hold of the customer. Think we have a reasonable solution here but need customer to discuss it with us before proceeding.

Complaint: [redacted]I am rejecting this response because: I have an email whereas the Trial had been Extended until November 18th. But BEFORE November 8th, 2016 I was 'Locked Out' of my Account and unable to send nor receive Faxes. Consequently I missed several Court Cases, and additionally I not only cannot LOGIN to complain with the Account Being Suspended, nor could nor can I even reach a Human because with the account be suspended you are not allowed to go further then the Menu which refers you to online which refers you to the phone, ad infintum.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to ContextualSpelling" id=7 data-gr-id="7">complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Customer states they do not wish to work on further, we cannot do anything as a result.