Thank you for the opportunity to respond to this complaint. Unfortunately, we have no record of receiving the first Revdex.com alert on email for this consumer. We have mailed this consumer the attached itemized statements showing the charges for three dates of service delivered by...
[redacted]l Group, the physicians that are contracted with [redacted] to deliver emergency services in their emergency department. The total amount owed on these three accounts is $1092.60.We have deleted these accounts from the consumer's credit profile in order to allow her an opportunity to receive the requested information and to make payment on these accounts.
Please let us know if there is any further information needed to close this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am attempting to contact premier medical in person to determine an acceptable settlement amount.
Regards,
[redacted]
July 7, 2014
Revdex.com Complaint ID# [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond to the above referenced complaint.
We have reviewed the consumer’s accounts referred to our agency which are:
File...
# Original Creditor Date Assigned Amt. Assigned Balance as of 6/30/14
#[redacted] [redacted] 4/22/2013 $168.67 $ 102.29
#[redacted] [redacted] 4/8/2013 $ 85.13 $ 85.13
#[redacted] [redacted] 1/31/2013 $ 158.40 $ 158.40
We have not received any communication from this consumer directly on any of these accounts until this past week when we received this complaint from the Revdex.com and
also a complaint from the credit reporting agencies ([redacted], [redacted] & [redacted]) requesting account information (an itemized statement to validate the debts is being forwarded to the debtor as well as being sent as an attachment to this response).
We have not received a check in the amount of $25.75 at the agency and have contacted the providers involved to inquire if there was such a check received by them. Both providers confirmed that they have not received such a check. We can only assume that the check Ms. [redacted] is referring to was perhaps remitted to the hospital facility or another provider involved that is not a client of the Bureau of Medical Economics.
We had received a copy of a letter that was mailed to [redacted]’s offices back in July 2013 (a copy is attached) that states that Ms. [redacted] was working through [redacted] and that she was going to be sending $30.00 monthly payments. We duly noted her account but the monthly payments were not received and subsequently the balances due were correctly reported to Ms. [redacted]’s credit profile since that commitment wasn’t kept.
No payment was received on Ms. [redacted]’s account until a $25.00 payment was received on check #[redacted] on 1/27/14 and then another payment on check #[redacted] in the amount of $77.29 which posted to her account on 5/8/14.
It appears that Ms. [redacted] had a misunderstanding about the check for $25.75, therefore we are ordering the accounts deleted from her credit record but we also wish to advise her that there is no obligation for the agency to do so. We would suggest that should she find she has an account with a collection agency in the future, that contacting the agency directly would be the most expedient way to work out a payment arrangement.
We have since learned that Ms. [redacted] has contacted [redacted] on 7/1/14 and paid her remaining balance in full with a credit card payment. [redacted] Associates also advised us that she had given them her credit card payment information on 7/1/14, which is pending processing by their office.
We thank Ms. [redacted] for resolving her accounts. Please let us know if there is any further clarification needed to close this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.Recently the [redacted] Claims Medical Review Unit
informed [redacted] of an increased use of CPT code [redacted] on claims billed for
emergency room visits.
Many of the [redacted]-identified claims DO NOT fulfill and document the components of the [redacted]
emergency codes being billed. When billing CPT code [redacted], the following information is required:
A comprehensive history A comprehensive examination Medical decision-making of high complexity
To use CPT code [redacted] for billing, the presenting problem(s) during an emergency room visit are
expected to include the following: medical conditions that are of high severity, are potentially life
threatening, and require the immediate attention of a physician.
Services for constipation, earaches and colds, for example, should not be billed using CPT code [redacted].
Any improper billing trends will be referred to the Office of the Inspector General
Regards,[redacted]
Thank you for the opportunity to respond to this consumer's complaint. It appears that this issue has now been resolved. Our system notes indicate that Mr. [redacted] made his final payment on 2/7/14 bringing his account balance to zero. His account was previously listed on his credit record since the...
account was assigned to our agency on 8/12/13. The agency reported the account accurately as being paid in full at the close of February to his credit record.We have no notes of an agreement that the account was to be suspended from reporting from credit reporting prior to receiving payments on the account. The payments on the account were made via our on-line payment and those were of varying amounts, specifically $33.33 on 10/3/13, $$75.00 on 11/5/13, $75.00 on 12/31/13 and $150.00 on 2/7/14. Mr. [redacted] called our office on 2/10/14 stating that the account was on his credit report (it had been initially listed on his credit report in December 2013). He stated that he had an agreement that the account would be deleted when the account was paid. Although we had no note to that effect, the agent agreed to order the item deleted. The agency's data is transmitted after the close of each month's business transactions so the download transmits to all 3 credit reporting agencies during the first days of the following month.The item was ordered to be deleted by the agent on 2/10/14 but there was a delay in the processing of that order in our office causing the order to miss the download at the end of February. The deletion order was eventually downloaded to the credit bureaus at the close of March's business. The deletion order transmitted on 4/4/14 to all credit agencies involved. The item should have been deleted from Mr. [redacted]'s credit record within a few days. If this item is still showing on Mr. [redacted]'s credit record, Mr. [redacted] file a dispute on-line with the credit reporting agency still showing the item and the listing agency will correct their error as they will confirm with our agency that we have ordered the deletion. Please let us know if there is any further information we [redacted] provide in order close this complaint file.
Thank you for the opportunity to respond to this complaint. We have no record of the faxed proof of payment on our bmeproofofpayment.com email from 12/3/15 or 12/7/15. However, we did get the multiple emails from this consumer on 2/3/16. We contacted Medical Diagnostic Imaging's billing office on...
2/4/16 to verify that the payment of $79.86 was posted to this patient's account. Unfortunately, they did not have the payment credited. Therefore, the receipt copy from the payment website of Medical Diagnostic Imaging was sent to them so that they can research the matter. In the interim, we have ordered the item deleted from Ms. [redacted] credit record pending our client's research. We trust the payment will be located and, once posted to her account, will be resolved on our end as well.
We have sent a confirmation letter advising Ms. [redacted]hat we have ordered the account deleted from her credit profile in response to this matter. Please let us know if there is any further information needed to address this complaint.
BUREAU OF MEDICAL ECONOMICS
This company sent me a notice in the mail that I owed for a hospital bill. I was indeed in the hospital on the date in question. However, my bill was paid 100% by insurance. I contacted the hospital directly and was advised my bill was paid and no collection action was necessary.
A day later my dad received a similar notice regarding his stay. Again, that bill has been paid and the hospital verified there is no collection.
Thank you for the opportunity to respond to this complaint. Our records show that there are two accounts in the agency for this consumer for [redacted] (file #[redacted] for $165.00 & file #[redacted] for $151.00). Both accounts have been cancelled due to a...
Chapter 7 bankruptcy. The filing date is 6/28/2010 and the case was discharged on 10/12/2010. These two files are the only accounts in our system associated with this consumer's name. We have sent a confirmation letter to the consumer today regarding these cancellations. His accounts both show a zero balance. If this complaint is regarding any other accounts, we would need to have additional information in order to locate the consumer's account.It appears as if the necessary action has already been taken to delete the accounts from the consumer's credit record.Please contact us at [redacted] for any additional assistance. Thank you.
Thank you for the opportunity to respond to this complaint.We have reviewed our records and consulted with the billing office of Premier Emergency Medical Group regarding this account.This account in the amount of $231.96 was assigned to the agency on 2/5/2013. Our records...
indicate that the balance is the co-pay amount due from the subscriber per the patient's insurance, Health Net. We included an itemized statement of the bill for reference.The emergency physicians do not receive reimbursement from the hospital facility, Dignity Health in this case, but bill separately. They do not mirror any reductions that are offered at the hospital for financial aid. Also, since the account was already billed and paid by Health Net, a reduction of the self-pay balance is not allowable per the policy's stipulations. There had already been an adjustment applied to the account per the contracted rate with Health Net.Our account notes indicate that bills were sent by our office on 2/6/2013, 3/26/13 and 5/21/15. Our office received a call from Mrs. Light on 3/14/13 stating that they had applied for financial aid and that she would be calling in a few weeks to set up a payment plan for this balance.On 4/5/13 we were asked to hold the account for charity reduction consideration by a person named [redacted]. We checked and found that [redacted] is not with Premier Emergency Medical Group. We assume this individual was with the hospital facility, which is not the correct creditor.Today we reviewed the account with our client's billing office for any updates. They stated that the balance is still $231.96 and that there was no charity application received by their office. On 5/20/15 a message was left for a call back to discuss this account and another bill was sent to the consumer. We received a call back on 6/2/15 in which the consumer was wondering why we sent another bill. He stated that he thought he had paid this bill. Our office asked him to look for payment information so that we could verify the payment with our client.It appears that this consumer has the facility charge and the emergency physician charge confused. We will delete this account from the consumer's credit report if payment is received. Please let us know if there is further information necessary to close this complaint.
Thank you for the opportunity to review and respond to this complaint. This consumer's account was assigned to the agency on 11/06/2013. We contacted our client regarding the circumstances surrounding the assignment of the balance. They have advised us that the account should be cancelled. The...
consumer's account is now cancelled and the balance is zero. Since the account hasn't been reported to the consumer's credit profile, there has been no effect on his credit We apologize for the inconvenience our involvement has created for Mr. [redacted]. A confirmation of the cancellation of this account has been sent to him. Thank you.
Dear Sir / Madame:Thank you for the opportunity to respond to the above referenced complaint.Our records indicate that this account was assigned on 5/1/2013 for charges stemming from an 8/2/2012 office visit for [redacted], MD.We have reviewed the account with Dr....
[redacted] office to determine what has occurred on this account. According to their records, there were no documents received at their office from this consumer disputing the balance on the account.Dr. [redacted] office confirmed that there was a Preventative Care Age 65+ exam conducted. We've attached the itemized statement of the charges for the consumer's records. Dr. [redacted] office will gladly provide this consumer with the medical notes regarding this visit upon the consumer's request and signed release.Medicare will deny Well Woman visits if there are multiple claims within the same year. Therefore, it is possible this consumer had a visit with her primary care physician or another specialist that qualified for this charge that exceeded their benefit terms. The consumer could contact Medicare for an explanation.As the consumer states that she wants no further contact regarding this account, we have restricted any further communication on this matter.Please advise us if there is any further information necessary to close this complaint. Thank you.
Thank you for the opportunity to respond to this complaint. Our records indicate that this consumer's account was assigned to our agency for collection by [redacted] for services delivered on 8/19/2012 in the amount of $367.00 for patient [redacted] on...
11/6/2013.Our notices were mailed to [redacted], Maricopa, AZ 85138 on 11/7/2013, 12/26/2013, and 1/23/2014. A message was also left on the residential line on 11/14/2013.On 2/5/2014, our agency's data was transmitted to the credit reporting agencies which accurately listed the $367.00 debt on the consumer's credit record. The transmission of data to credit reporting agencies from our agency is a system function and occurs once after 90 days have lapsed from the date of assignment.We have not heard of a listing being duplicated 6 times before. We've investigated our file and only found the account listed once on the download from February 5, 2014. However, there may be an error on the part of the credit bureaus. Without documentation from the consumer, we are unable to determine which credit bureau has made the error or in fact if there is an error.The consumer contacted our agency this morning and paid the account with a check-by-phone transaction. When the transaction clears, we will order the account deleted from the consumer's credit report. We trust this deletion order will resolve the issue. We will send verification of our deletion order to the consumer when the account balance is cleared. It appears this issue is resolved.
I have an account with them.. I have requested an itemized statement several times.. also my insurance at the time should of paid this.. I have tried to get this fixed and to no avail... they sent me a ltr showing what is owed not the itemized statement I had requested... once again not sure why my insurance didn't pay this.. they would not even review it for me or check
Thank you for the opportunity to respond to this consumer's complaint. It appears that this issue has been resolved per the consumer's requested settlement on 3/28/14 with confirmation sent to [redacted] mailed on 4/1/14. The balance of $118.00 in question was owed due to [redacted]...
health insurance's assignment of the amount to her yearly deductible. [redacted] paid her balance on January 15, 2014 as stated and her credit report reflected correctly that the account was paid in full.The convenience fee charged on her on-line payment was an option she had chosen as our on-line payment site does state that a check or money order can be mailed to avoid the fee. Upon receiving [redacted] dispute via the Consumer's Financial Protection Bureau, our agency deleted the item from her credit bureau report pending resolution.Please advise us if there is any further information needed in order to close this complaint.
We have submitted our response to this consumer's complaint in the attachment. The consumer has the two accounts assigned to our agency confused with the hospital facility. These accounts are for providers that are completely separate from the hospital bills. Unfortunately, as an agency...
representing the creditor, BME does not have the prerogative to issue complete write offs of debts assigned for collections. We invite the consumer to send us a financial hardship letter explaining his situation so that we can submit his request to our clients for consideration of a discount on his bills. We have also attached an itemized statement for each account for his records.Thank you.
This organization is simply a scam operating as a "legitimate" business. The company somehow gets information regarding the difference between medical billed procedures and the contracted rates with insurance companies and tries to bill the consumer the difference as if the amount has been turned over to collection. It's business practices are unethical and be forewarned not to be suckered in to this terrible business practice.
So, I still have a few issues with the "itemized list".
For one, the charge from 01/07/2014 simply states EMERGENCY DEPT VISIT. PEMS, the company charging me, is charging me for a hospital visit that occurred during my time visiting a friend at [redacted] hospital. I had fainted and vomited, and never requested to be admitted to the hospital. I literally woke up in the ER, against my will. I was never diagnosed during my stay, and I've already had [redacted], the hospital itself, agree that I should not have been charged for my stay at all. I don't have health insurance, do not have any source of income, and am a full-time student, spending whatever loans I am able to secure on college tuition.
For the second charge, from 08/21/2013, the charges should be adjusted to reflect that I still have bruising from the numerous attempts from Interventional Radiology's staff attempting to insert this device time and time again, and failing. I endured severe pain from this, and my family members witnessed it all. It is one of the reasons I'll never, as long as I live, return to a [redacted] hospital for anything. I want to also reiterate that I'm not sure how you expect a student with no income to pay for services that he never authorized, and requested to decline, against doctors' orders. There's also a description of a service title "0" that I am apparently expected to pay $34 for. Please let me know what you can do for me, as I was not conscious during my admittance to either hospital, and asked to leave upon regaining consciousness at both hospitals. Instead of heeding my requests, these hospitals kept me there and failed to even diagnose what was wrong with me in the first place. In turn, I've had both hospitals retract any and all claims for payment to them, as I did not sign anything stating that I agreed to pay for said services, nor did I even request the services of either hospital in the first place.
Thank you for the opportunity to respond to the above referenced complaint. We have reviewed both the complaint and our records and would like to indicate the following:1. Our telephone number is indeed [redacted] and has been for many years. We receive hundreds of...
calls every day at this telephone number and can't really respond to the consumer's claim that our telephone number on the website is incorrect as we have checked it and it is correct. Perhaps the digits were transposed when dialed which may cause another individual to receive calls intended for our company but we cannot account for errors. Just as the account number referenced in the complaint had an extra 8 entered onto it,a person dialing a telephone number could very well make an error in dialing a 10 digit telephone number.2. It is not surprising that [redacted] had never heard of Bureau of Medical Economics nor any payments to our agency from this consumer because this bill is not associated with the hospital's facility billing office. This bill is for physicians that are contracted to deliver emergency care at [redacted] and is a separate company just as the radiology and pathology groups delivering services at the hospital are separate companies and employ their own billing and collection personnel. The consumer's payments were received and credited to her account. We have included an itemization of the credits to her account in this response.3. We received an email through our website that was somewhat confusing from a [redacted] on September 101h 2014. We have included a copy of the email to this reply for reference. A telephone number of [redacted] was given with instructions to call immediately. We have no account in our system for [redacted] so the email was given to an agent to call the numberto see how we could be of help. We contacted [redacted] at that number. She confirmed that her daughter was [redacted] and stated that our telephone number on the website was incorrect and that we needed to do something to correct it. She said that an "Oriental woman was getting calls all week long" that were meant for us. She stated that we were a fraudulent company and that she ([redacted]) had called [redacted] about us and that they had never heard of us and that they had never received the money her daughter had paid us. Because of strict Federal FDCPA and HIPAA statutes, our agent explained that we needed [redacted]'s permission to speak with her ([redacted]) about the situation. [redacted] stated that she had filed a complaint with the [redacted] and the [redacted] on our company and contended that we knew that our company was a fraud. We really couldn't give [redacted] any information because of the above stated regulations.4. The next day, 9/11/14,our office did receive a call from [redacted] at our office [redacted] who advised us that we had her permission to speak with her mother, [redacted]. It seems apparent that our telephone number worked for [redacted] on that date.5. Our agent called [redacted] at [redacted] and left a message for a return call. There has been no return call to date.6. The reason that our calls show [redacted] when they are received is, again, to address regulations concerning consumer privacy should a third party be observing the Caller ID. When an agent from our office contacts a consumer we have protocol for assuring that we have identified the correct party prior to sharing any information regarding a debt.We trust the above explanations will help with any misunderstanding existing on this matter. Please let us know if there is any further way we may be of assistance.
Thank you for the opportunity to respond to this complaint. Unfortunately, we have no record of receiving the first Revdex.com alert on email for this consumer. We have mailed this consumer the attached itemized statements showing the charges for three dates of service delivered by...
[redacted]l Group, the physicians that are contracted with [redacted] to deliver emergency services in their emergency department. The total amount owed on these three accounts is $1092.60.We have deleted these accounts from the consumer's credit profile in order to allow her an opportunity to receive the requested information and to make payment on these accounts.
Please let us know if there is any further information needed to close this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am attempting to contact premier medical in person to determine an acceptable settlement amount.
Regards,
[redacted]
July 7, 2014
Revdex.com Complaint ID# [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond to the above referenced complaint.
We have reviewed the consumer’s accounts referred to our agency which are:
File...
# Original Creditor Date Assigned Amt. Assigned Balance as of 6/30/14
#[redacted] [redacted] 4/22/2013 $168.67 $ 102.29
#[redacted] [redacted] 4/8/2013 $ 85.13 $ 85.13
#[redacted] [redacted] 1/31/2013 $ 158.40 $ 158.40
We have not received any communication from this consumer directly on any of these accounts until this past week when we received this complaint from the Revdex.com and
also a complaint from the credit reporting agencies ([redacted], [redacted] & [redacted]) requesting account information (an itemized statement to validate the debts is being forwarded to the debtor as well as being sent as an attachment to this response).
We have not received a check in the amount of $25.75 at the agency and have contacted the providers involved to inquire if there was such a check received by them. Both providers confirmed that they have not received such a check. We can only assume that the check Ms. [redacted] is referring to was perhaps remitted to the hospital facility or another provider involved that is not a client of the Bureau of Medical Economics.
We had received a copy of a letter that was mailed to [redacted]’s offices back in July 2013 (a copy is attached) that states that Ms. [redacted] was working through [redacted] and that she was going to be sending $30.00 monthly payments. We duly noted her account but the monthly payments were not received and subsequently the balances due were correctly reported to Ms. [redacted]’s credit profile since that commitment wasn’t kept.
No payment was received on Ms. [redacted]’s account until a $25.00 payment was received on check #[redacted] on 1/27/14 and then another payment on check #[redacted] in the amount of $77.29 which posted to her account on 5/8/14.
It appears that Ms. [redacted] had a misunderstanding about the check for $25.75, therefore we are ordering the accounts deleted from her credit record but we also wish to advise her that there is no obligation for the agency to do so. We would suggest that should she find she has an account with a collection agency in the future, that contacting the agency directly would be the most expedient way to work out a payment arrangement.
We have since learned that Ms. [redacted] has contacted [redacted] on 7/1/14 and paid her remaining balance in full with a credit card payment. [redacted] Associates also advised us that she had given them her credit card payment information on 7/1/14, which is pending processing by their office.
We thank Ms. [redacted] for resolving her accounts. Please let us know if there is any further clarification needed to close this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.Recently the [redacted] Claims Medical Review Unit
informed [redacted] of an increased use of CPT code [redacted] on claims billed for
emergency room visits.
Many of the [redacted]-identified claims DO NOT fulfill and document the components of the [redacted]
emergency codes being billed. When billing CPT code [redacted], the following information is required:
A comprehensive history A comprehensive examination Medical decision-making of high complexity
To use CPT code [redacted] for billing, the presenting problem(s) during an emergency room visit are
expected to include the following: medical conditions that are of high severity, are potentially life
threatening, and require the immediate attention of a physician.
Services for constipation, earaches and colds, for example, should not be billed using CPT code [redacted].
Any improper billing trends will be referred to the Office of the Inspector General
Regards,[redacted]
Thank you for the opportunity to respond to this consumer's complaint. It appears that this issue has now been resolved. Our system notes indicate that Mr. [redacted] made his final payment on 2/7/14 bringing his account balance to zero. His account was previously listed on his credit record since the...
account was assigned to our agency on 8/12/13. The agency reported the account accurately as being paid in full at the close of February to his credit record.We have no notes of an agreement that the account was to be suspended from reporting from credit reporting prior to receiving payments on the account. The payments on the account were made via our on-line payment and those were of varying amounts, specifically $33.33 on 10/3/13, $$75.00 on 11/5/13, $75.00 on 12/31/13 and $150.00 on 2/7/14. Mr. [redacted] called our office on 2/10/14 stating that the account was on his credit report (it had been initially listed on his credit report in December 2013). He stated that he had an agreement that the account would be deleted when the account was paid. Although we had no note to that effect, the agent agreed to order the item deleted. The agency's data is transmitted after the close of each month's business transactions so the download transmits to all 3 credit reporting agencies during the first days of the following month.The item was ordered to be deleted by the agent on 2/10/14 but there was a delay in the processing of that order in our office causing the order to miss the download at the end of February. The deletion order was eventually downloaded to the credit bureaus at the close of March's business. The deletion order transmitted on 4/4/14 to all credit agencies involved. The item should have been deleted from Mr. [redacted]'s credit record within a few days. If this item is still showing on Mr. [redacted]'s credit record, Mr. [redacted] file a dispute on-line with the credit reporting agency still showing the item and the listing agency will correct their error as they will confirm with our agency that we have ordered the deletion. Please let us know if there is any further information we [redacted] provide in order close this complaint file.
Thank you for the opportunity to respond to this complaint. We have no record of the faxed proof of payment on our bmeproofofpayment.com email from 12/3/15 or 12/7/15. However, we did get the multiple emails from this consumer on 2/3/16. We contacted Medical Diagnostic Imaging's billing office on...
2/4/16 to verify that the payment of $79.86 was posted to this patient's account. Unfortunately, they did not have the payment credited. Therefore, the receipt copy from the payment website of Medical Diagnostic Imaging was sent to them so that they can research the matter. In the interim, we have ordered the item deleted from Ms. [redacted] credit record pending our client's research. We trust the payment will be located and, once posted to her account, will be resolved on our end as well.
We have sent a confirmation letter advising Ms. [redacted]hat we have ordered the account deleted from her credit profile in response to this matter. Please let us know if there is any further information needed to address this complaint.
BUREAU OF MEDICAL ECONOMICS
This company sent me a notice in the mail that I owed for a hospital bill. I was indeed in the hospital on the date in question. However, my bill was paid 100% by insurance. I contacted the hospital directly and was advised my bill was paid and no collection action was necessary.
A day later my dad received a similar notice regarding his stay. Again, that bill has been paid and the hospital verified there is no collection.
Thank you for the opportunity to respond to this complaint. Our records show that there are two accounts in the agency for this consumer for [redacted] (file #[redacted] for $165.00 & file #[redacted] for $151.00). Both accounts have been cancelled due to a...
Chapter 7 bankruptcy. The filing date is 6/28/2010 and the case was discharged on 10/12/2010. These two files are the only accounts in our system associated with this consumer's name. We have sent a confirmation letter to the consumer today regarding these cancellations. His accounts both show a zero balance. If this complaint is regarding any other accounts, we would need to have additional information in order to locate the consumer's account.It appears as if the necessary action has already been taken to delete the accounts from the consumer's credit record.Please contact us at [redacted] for any additional assistance. Thank you.
Thank you for the opportunity to respond to this complaint.We have reviewed our records and consulted with the billing office of Premier Emergency Medical Group regarding this account.This account in the amount of $231.96 was assigned to the agency on 2/5/2013. Our records...
indicate that the balance is the co-pay amount due from the subscriber per the patient's insurance, Health Net. We included an itemized statement of the bill for reference.The emergency physicians do not receive reimbursement from the hospital facility, Dignity Health in this case, but bill separately. They do not mirror any reductions that are offered at the hospital for financial aid. Also, since the account was already billed and paid by Health Net, a reduction of the self-pay balance is not allowable per the policy's stipulations. There had already been an adjustment applied to the account per the contracted rate with Health Net.Our account notes indicate that bills were sent by our office on 2/6/2013, 3/26/13 and 5/21/15. Our office received a call from Mrs. Light on 3/14/13 stating that they had applied for financial aid and that she would be calling in a few weeks to set up a payment plan for this balance.On 4/5/13 we were asked to hold the account for charity reduction consideration by a person named [redacted]. We checked and found that [redacted] is not with Premier Emergency Medical Group. We assume this individual was with the hospital facility, which is not the correct creditor.Today we reviewed the account with our client's billing office for any updates. They stated that the balance is still $231.96 and that there was no charity application received by their office. On 5/20/15 a message was left for a call back to discuss this account and another bill was sent to the consumer. We received a call back on 6/2/15 in which the consumer was wondering why we sent another bill. He stated that he thought he had paid this bill. Our office asked him to look for payment information so that we could verify the payment with our client.It appears that this consumer has the facility charge and the emergency physician charge confused. We will delete this account from the consumer's credit report if payment is received. Please let us know if there is further information necessary to close this complaint.
Thank you for the opportunity to review and respond to this complaint. This consumer's account was assigned to the agency on 11/06/2013. We contacted our client regarding the circumstances surrounding the assignment of the balance. They have advised us that the account should be cancelled. The...
consumer's account is now cancelled and the balance is zero. Since the account hasn't been reported to the consumer's credit profile, there has been no effect on his credit We apologize for the inconvenience our involvement has created for Mr. [redacted]. A confirmation of the cancellation of this account has been sent to him. Thank you.
Dear Sir / Madame:Thank you for the opportunity to respond to the above referenced complaint.Our records indicate that this account was assigned on 5/1/2013 for charges stemming from an 8/2/2012 office visit for [redacted], MD.We have reviewed the account with Dr....
[redacted] office to determine what has occurred on this account. According to their records, there were no documents received at their office from this consumer disputing the balance on the account.Dr. [redacted] office confirmed that there was a Preventative Care Age 65+ exam conducted. We've attached the itemized statement of the charges for the consumer's records. Dr. [redacted] office will gladly provide this consumer with the medical notes regarding this visit upon the consumer's request and signed release.Medicare will deny Well Woman visits if there are multiple claims within the same year. Therefore, it is possible this consumer had a visit with her primary care physician or another specialist that qualified for this charge that exceeded their benefit terms. The consumer could contact Medicare for an explanation.As the consumer states that she wants no further contact regarding this account, we have restricted any further communication on this matter.Please advise us if there is any further information necessary to close this complaint. Thank you.
Thank you for the opportunity to respond to this complaint. Our records indicate that this consumer's account was assigned to our agency for collection by [redacted] for services delivered on 8/19/2012 in the amount of $367.00 for patient [redacted] on...
11/6/2013.Our notices were mailed to [redacted], Maricopa, AZ 85138 on 11/7/2013, 12/26/2013, and 1/23/2014. A message was also left on the residential line on 11/14/2013.On 2/5/2014, our agency's data was transmitted to the credit reporting agencies which accurately listed the $367.00 debt on the consumer's credit record. The transmission of data to credit reporting agencies from our agency is a system function and occurs once after 90 days have lapsed from the date of assignment.We have not heard of a listing being duplicated 6 times before. We've investigated our file and only found the account listed once on the download from February 5, 2014. However, there may be an error on the part of the credit bureaus. Without documentation from the consumer, we are unable to determine which credit bureau has made the error or in fact if there is an error.The consumer contacted our agency this morning and paid the account with a check-by-phone transaction. When the transaction clears, we will order the account deleted from the consumer's credit report. We trust this deletion order will resolve the issue. We will send verification of our deletion order to the consumer when the account balance is cleared. It appears this issue is resolved.
I have an account with them.. I have requested an itemized statement several times.. also my insurance at the time should of paid this.. I have tried to get this fixed and to no avail... they sent me a ltr showing what is owed not the itemized statement I had requested... once again not sure why my insurance didn't pay this.. they would not even review it for me or check
Thank you for the opportunity to respond to this consumer's complaint. It appears that this issue has been resolved per the consumer's requested settlement on 3/28/14 with confirmation sent to [redacted] mailed on 4/1/14. The balance of $118.00 in question was owed due to [redacted]...
health insurance's assignment of the amount to her yearly deductible. [redacted] paid her balance on January 15, 2014 as stated and her credit report reflected correctly that the account was paid in full.The convenience fee charged on her on-line payment was an option she had chosen as our on-line payment site does state that a check or money order can be mailed to avoid the fee. Upon receiving [redacted] dispute via the Consumer's Financial Protection Bureau, our agency deleted the item from her credit bureau report pending resolution.Please advise us if there is any further information needed in order to close this complaint.
We have submitted our response to this consumer's complaint in the attachment. The consumer has the two accounts assigned to our agency confused with the hospital facility. These accounts are for providers that are completely separate from the hospital bills. Unfortunately, as an agency...
representing the creditor, BME does not have the prerogative to issue complete write offs of debts assigned for collections. We invite the consumer to send us a financial hardship letter explaining his situation so that we can submit his request to our clients for consideration of a discount on his bills. We have also attached an itemized statement for each account for his records.Thank you.
This organization is simply a scam operating as a "legitimate" business. The company somehow gets information regarding the difference between medical billed procedures and the contracted rates with insurance companies and tries to bill the consumer the difference as if the amount has been turned over to collection. It's business practices are unethical and be forewarned not to be suckered in to this terrible business practice.
Please see our response to the complaint attached. Thank you!
So, I still have a few issues with the "itemized list".
For one, the charge from 01/07/2014 simply states EMERGENCY DEPT VISIT. PEMS, the company charging me, is charging me for a hospital visit that occurred during my time visiting a friend at [redacted] hospital. I had fainted and vomited, and never requested to be admitted to the hospital. I literally woke up in the ER, against my will. I was never diagnosed during my stay, and I've already had [redacted], the hospital itself, agree that I should not have been charged for my stay at all. I don't have health insurance, do not have any source of income, and am a full-time student, spending whatever loans I am able to secure on college tuition.
For the second charge, from 08/21/2013, the charges should be adjusted to reflect that I still have bruising from the numerous attempts from Interventional Radiology's staff attempting to insert this device time and time again, and failing. I endured severe pain from this, and my family members witnessed it all. It is one of the reasons I'll never, as long as I live, return to a [redacted] hospital for anything. I want to also reiterate that I'm not sure how you expect a student with no income to pay for services that he never authorized, and requested to decline, against doctors' orders. There's also a description of a service title "0" that I am apparently expected to pay $34 for. Please let me know what you can do for me, as I was not conscious during my admittance to either hospital, and asked to leave upon regaining consciousness at both hospitals. Instead of heeding my requests, these hospitals kept me there and failed to even diagnose what was wrong with me in the first place. In turn, I've had both hospitals retract any and all claims for payment to them, as I did not sign anything stating that I agreed to pay for said services, nor did I even request the services of either hospital in the first place.
Thank you for the opportunity to respond to the above referenced complaint. We have reviewed both the complaint and our records and would like to indicate the following:1. Our telephone number is indeed [redacted] and has been for many years. We receive hundreds of...
calls every day at this telephone number and can't really respond to the consumer's claim that our telephone number on the website is incorrect as we have checked it and it is correct. Perhaps the digits were transposed when dialed which may cause another individual to receive calls intended for our company but we cannot account for errors. Just as the account number referenced in the complaint had an extra 8 entered onto it,a person dialing a telephone number could very well make an error in dialing a 10 digit telephone number.2. It is not surprising that [redacted] had never heard of Bureau of Medical Economics nor any payments to our agency from this consumer because this bill is not associated with the hospital's facility billing office. This bill is for physicians that are contracted to deliver emergency care at [redacted] and is a separate company just as the radiology and pathology groups delivering services at the hospital are separate companies and employ their own billing and collection personnel. The consumer's payments were received and credited to her account. We have included an itemization of the credits to her account in this response.3. We received an email through our website that was somewhat confusing from a [redacted] on September 101h 2014. We have included a copy of the email to this reply for reference. A telephone number of [redacted] was given with instructions to call immediately. We have no account in our system for [redacted] so the email was given to an agent to call the numberto see how we could be of help. We contacted [redacted] at that number. She confirmed that her daughter was [redacted] and stated that our telephone number on the website was incorrect and that we needed to do something to correct it. She said that an "Oriental woman was getting calls all week long" that were meant for us. She stated that we were a fraudulent company and that she ([redacted]) had called [redacted] about us and that they had never heard of us and that they had never received the money her daughter had paid us. Because of strict Federal FDCPA and HIPAA statutes, our agent explained that we needed [redacted]'s permission to speak with her ([redacted]) about the situation. [redacted] stated that she had filed a complaint with the [redacted] and the [redacted] on our company and contended that we knew that our company was a fraud. We really couldn't give [redacted] any information because of the above stated regulations.4. The next day, 9/11/14,our office did receive a call from [redacted] at our office [redacted] who advised us that we had her permission to speak with her mother, [redacted]. It seems apparent that our telephone number worked for [redacted] on that date.5. Our agent called [redacted] at [redacted] and left a message for a return call. There has been no return call to date.6. The reason that our calls show [redacted] when they are received is, again, to address regulations concerning consumer privacy should a third party be observing the Caller ID. When an agent from our office contacts a consumer we have protocol for assuring that we have identified the correct party prior to sharing any information regarding a debt.We trust the above explanations will help with any misunderstanding existing on this matter. Please let us know if there is any further way we may be of assistance.