Riley Funeral Home, Incorporated

We have the replacement parts in stock and are waiting on customer to schedule a date with us to install them. Please call [redacted] to schedule.  Do not worry on expiration of warranty. It only matters when you first reported the warranty issue to us. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are very sorry for the problem [redacted] has had with his order.  Rest assured, we have been working on it since day 1.  A furniture tech visited his home in April and said it could be repaired.  We ordered the part to repair but [redacted] is refusing repairs so we have re-ordered the...

whole piece, as he requested. This sofa is still on order from the manufacturer. As soon as it comes in, we will be swapping it out for him. There is no run around going on, we have done everything he has asked, but we are at the mercy of the manufacturer to (A) Send us product that is not damaged so we can keep our customers happy and (B) send us replacement product as quick as possible so we can swap it out.  Thank you for your patience and we will not stop until you are completely satisfied. Thanks!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I’m happy I was finally contacted and arrangements were made to fix the p[redacted]lem quickly.  I consider this complaint resolved.
Regards,
[redacted] And [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.It is also amazing that now they have a landscaping company that can do the work. Before, I was told no we do not do that at all.  
Regards,
[redacted]

We are very sorry for any miscommunication or problems with Ms [redacted] order.   There was no footboard on her order, if she would like to order one, please have her come in to the store and any salesperson could place a new order for her.   As for her pricing, the price she...

was told is indeed what was paid to Winner Furniture, however she financed her order through another company called Acceptance Now, they would have went over her finance terms with her in detail by law, but any dispute regarding that should be directed to [redacted], as they are not affiliated with us. Their national customer service # is  [redacted]

We are very sorry for all the confusion on the sleeper sofa mattress. We have already spoken to Ms. [redacted] before receiving this and believe we have made her happy.  We have ordered a memory foam sleeper mattress from a different sofa and are giving it to her.  We are reprimanding the...

salesmen who misled Ms [redacted], whether intentionally or not, and providing remedial training so they better understand the sleeper sofa product lines. This will fix any future problems as well. Our goal is 100% customer satisfaction and we will do what it takes to make every sale right.  Thanks!