RIII Tax Service, Inc

Initial Business Response /* (1000, 7, 2014/04/04) */
Initial Consumer Rebuttal /* (3000, 9, 2014/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told by RIII it takes the IRS three weeks once they receive my tax return. This is...

truthful and is verifiable by looking at the IRS site, as RIII states. What they neglected to address is that after three weeks after my appointment with RIII my taxes had still not been filed with the IRS. It said so on the IRS website and I spent an hour on hold waiting to speak with someone at the IRS who then verified that they had not received my tax filing from RIII. The woman I spoke with said that some returns were taking longer than others, but that if my taxes had been filed by my preparer then there would be a receipt in the system after 21 days and there was no receipt. This is when I started calling RIII, not because I was in a huge hurry to get the money, but because I wanted to make sure my return had been filed.
RIII DID NOT return my phone calls. I called both inside and outside of business hours attempting to reach them. I have my phone records to show that RIII is not being truthful in saying I called outside business hours. I am attaching a picture of one day of my calls as proof. In the first call at 7:52am I left a detailed 2 minute message. In the second call at 2:47pm on this same day it shows a 1 minute call where I left another message. These calls were not returned. Phone calls the following Monday and Wednesday were not returned as well. I did not have any information on my tax filing status for another two weeks after these calls, when the IRS website said they had then received my filing and subsequently issued my refund.
Many people had this same issue with RIII. This is verifiable by checking their Facebook page. All anyone wanted was information on their return and some accountability and honesty from RIII. I did not receive those things and I still haven't. RIII is correct that they are a tax preparer and that is all. They have one job. Prepare the taxes and submit them in a timely manner. They did not do this and they continue to be dishonest (as my phone records show) and continue to deflect responsibility.