RightWay Automotive Credit

7/12/ Revdex.com Euclid Avenue, 4th FlCleveland, OH RE: Revdex.com Complaint ID: [redacted] To Whom It May Concern, Rightway Automotive takes customer satisfaction very seriously That is why we have every vehicle safety inspected by a state licensed repair facility prior to making it available for sale It’s also why we provide every customer with an independent, month or 6,mile warranty and years-worth of oil changes at no cost to the customer We think it’s important to note that Mrs [redacted] was also given ample time to test drive the vehicle before purchase and take it to her own shop for inspection prior to purchase if she desired Unfortunately, Rightway has no way of telling what may break down on a vehicle over time, but we do make every effort to deliver the best quality product possible, as you can tell by the measures described above We were unaware that she had her fuel pump and starter replaced, but those items would’ve been covered by her warrantyHowever, Rightway did replace the struts and a front motor mount on Mrs***’s vehicle at no cost to her A rental vehicle would’ve also been provided to Mrs [redacted] at no cost to her if she made a warranty claim We’ve been in contact with Mrs [redacted] and have her brining her vehicle to one of our trusted independent state licensed repair facilities this week to get her remaining issues looked at In regards to what Mrs [redacted] is paying for the vehicle; Mrs***’s actual purchase price was $9,not $15,and the vehicle was purchased as part of an arms-length transaction She reviewed the offer, agreed to the price along with the terms and she executed a contract which detailed all these terms of the transaction in writing Please have Mrs [redacted] contact us directly if she has any further questions or concerns Sincerely, Greg P [redacted] Regional Manager Rightway Automotive

8/20/ Revdex.com of Detroit & Eastern Michigan Central Park Blvd, Ste Southfield, MI 48076- Re: Revdex.com Case # [redacted] To whom it may concern, This is in response to complaint # [redacted] , filed by Mr [redacted] Rightway takes customer satisfaction very seriously and it is always our intention to make every customers experience the best possible We believe there is some confusion regarding Mr [redacted] referral check Our corporate office in Saginaw, MI handles cutting and sending all of our referral checks and their records show that the check was cut and mailed on August 4th, They also show the check was cashed on August 8th, If this is not the case please have Mr [redacted] contact me ASAP Sincerely, [redacted] Rightway Automotive [redacted] ***

We responded to this complaint on the 12th, this is the second request I've received Original response below: 7/12/Revdex.comEuclid Avenue, 4th Fl.Cleveland, OH RE: Revdex.com Complaint ID: [redacted] To Whom It May Concern,Rightway Automotive takes customer satisfaction very seriously That is why we have every vehicle safety inspected by a state licensed repair facility prior to making it available for sale It’s also why we provide every customer with an independent, month or 6,mile warranty and years-worth of oil changes at no cost to the customer We think it’s important to note that Mrs [redacted] was also given ample time to test drive the vehicle before purchase and take it to her own shop for inspection prior to purchase if she desired Unfortunately, Rightway has no way of telling what may break down on a vehicle over time, but we do make every effort to deliver the best quality product possible, as you can tell by the measures described above We were unaware that she had her fuel pump and starter replaced, but those items would’ve been covered by her warrantyHowever, Rightway did replace the struts and a front motor mount on Mrs***’s vehicle at no cost to her A rental vehicle would’ve also been provided to Mrs [redacted] at no cost to her if she made a warranty claimWe’ve been in contact with Mrs [redacted] and have her brining her vehicle to one of our trusted independent state licensed repair facilities this week to get her remaining issues looked atIn regards to what Mrs [redacted] is paying for the vehicle; Mrs***’s actual purchase price was $9,not $15,and the vehicle was purchased as part of an arms-length transaction She reviewed the offer, agreed to the price along with the terms and she executed a contract which detailed all these terms of the transaction in writingPlease have Mrs [redacted] contact us directly if she has any further questions or concerns Sincerely, Greg P***Regional ManagerRightway Automotive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

1-30-Nichole [redacted] Dispute Resolution Team Leader Revdex.com RE: Complaint ID: [redacted] To Whom It May Concern, Rightway Automotive takes customer satisfaction very seriously That is why we have every vehicle safety inspected by a state licensed repair facility prior to making it available for sale It’s also why we provide every customer with an independent, month or 6,mile warranty and years-worth of oil changes at no cost to the customer We also have additional extended warranties available from independent companies for purchase Also, it’s important to note that MrsJ [redacted] was given ample time to test drive her vehicle and have it inspected before purchase According to our records MrsJ [redacted] purchased a Ford Taurus on November 17th, as part of an arms-length transaction She reviewed the offer, agreed to the price along with all the terms and she executed a contract which detailed all the terms of the transaction in writing Unfortunately, Rightway has no way of telling what may break down on a vehicle over time, but we do make every effort to deliver the best quality product possible, as you can tell by the measures described above We have spoken to MrsJ [redacted] and she is dropping her vehicle off at one of our preferred independent state licensed repair facilities We are providing her with a rental car at no cost to her, while her vehicle is being serviced Please have MrsJ [redacted] reach out to us directly with any questions or concerns Sincerely, Travis [redacted] Sales Manager Rightway Automotive [redacted] ***

A week after purchase of ny car the car broke down due to bone accelerationManager refuses to keep me posted othe carThey don't know exactly what's wrong with the car and they have had it for 2weeks.I would like my mom eyes refunded simply I can't make payments on a car that I don't have and they don't know anything about it

Good Afternoon, We have made all of the necessary repairs to MrsJ***s vehicle at no cost to her. She picked up her vehicle last week. Sincerely, Travis ***Sales ManagerRightway Automotive

Rightway auto sent me a check for the $that they owed me for the referral Thank you for your helpEverything is resolved *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

This dealership has gave us two bad cars and the last car they gave us in the tramission is slipping and the battery cables are messed up the and the locks don't work and it stops in the middle of the street and my wife almost got hit because the car just stopped on her in the middle of the streetAnd not to mention she is pregnant and it put my wife in danger

Company responded by phone 6/9/15-***Mr*** states that the matter has been resolvedHe states that the consumer has received her check

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
My address is *** *** in harper woods mi I never received any check so if it's been cashed it what address did it go to because it never came to address I just listed

7/12/16   Revdex.com 2800 Euclid Avenue, 4th Fl. Cleveland, OH 44115   RE: Revdex.com Complaint ID: [redacted] To Whom It May Concern, Rightway Automotive takes customer satisfaction very seriously.  That is why we have every vehicle safety inspected by a state licensed repair...

facility prior to making it available for sale.  It’s also why we provide every customer with an independent, 6 month or 6,000 mile warranty and 2 years-worth of oil changes at no cost to the customer.  We think it’s important to note that Mrs. [redacted] was also given ample time to test drive the vehicle before purchase and take it to her own shop for inspection prior to purchase if she desired.   Unfortunately, Rightway has no way of telling what may break down on a vehicle over time, but we do make every effort to deliver the best quality product possible, as you can tell by the measures described above.  We were unaware that she had her fuel pump and starter replaced, but those items would’ve been covered by her warranty. However, Rightway did replace the struts and a front motor mount on Mrs. [redacted]’s vehicle at no cost to her.  A rental vehicle would’ve also been provided to Mrs. [redacted] at no cost to her if she made a warranty claim.   We’ve been in contact with Mrs. [redacted] and have her brining her vehicle to one of our trusted independent state licensed repair facilities this week to get her remaining issues looked at.   In regards to what Mrs. [redacted] is paying for the vehicle; Mrs. [redacted]’s actual purchase price was $9,823.12 not $15,000 and the vehicle was purchased as part of an arms-length transaction.  She reviewed the offer, agreed to the price along with the terms and she executed a contract which detailed all these terms of the transaction in writing.   Please have Mrs. [redacted] contact us directly if she has any further questions or concerns.     Sincerely,   Greg P[redacted] Regional Manager Rightway Automotive 216 325 0813

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

4/18/16Revdex.comServing Greater ClevelandAttn: [redacted] – Dispute Resolution Team Leader2800 Euclid Ave., 4th Fl.Cleveland, OH 44115-2408RE: [redacted] ComplaintTo Whom It May Concern,Rightway Automotive takes customer satisfaction very seriously.  That is why we have every vehicle safety inspected by a state licensed repair facility prior to making it available for sale.  It’s also why we provide every customer with an independent, 6 month or 6,000 mile warranty and 2 years-worth of oil changes at no cost to the customer.  We also have additional extended warranties available from independent companies, one of which Mr. [redacted] elected to purchase.  Also, it’s important to note that Mr. [redacted] was given ample time to test drive his vehicle before purchase.Unfortunately, Rightway has no way of telling what may break down on a vehicle over time. We do make every effort to deliver the best quality product possible, as you can tell by the measures described above.  Mr. [redacted] is correct in saying he has had multiple issues with his vehicle.  However, as we indicated above, Mr. [redacted] elected to purchase an extended warranty which has covered all of his repairs and provided a rental vehicle at no cost to him.If Mr. [redacted] is still having issues with his vehicle please have him contact me at the Parma, Ohio location.  Mr. [redacted] has a 24 month, 24,000 mile extended warranty and any issues should still be covered.  Last time we spoke with Mr. [redacted] he expressed his vehicle was cutting out and we directed him to one of our preferred state licensed service facilities.  The service facility was unable to duplicate the concern, but when the vehicle arrived the fuel tank was almost empty, so we believe the issue may have been due to an empty fuel tank.After reviewing Mr. [redacted]’s file he financed his vehicle in a short term loan where a customer can typically trade out of their vehicle in 24-30 months.  Please have Mr. [redacted] contact us with any additional questions or concerns, but we would not be interested in putting him in a new vehicle after all of his service concerns were covered under his warranty, including a rental vehicle while his vehicle was in the shop.Sincerely,Travis B[redacted]Sales ManagerRightway Automotive216 325 0813

Everything is now being fixed finally today thank you

We responded to this complaint on the 12th, this is the second request I've received.  Original response below: 7/12/16 Revdex.com2800 Euclid Avenue, 4th Fl.Cleveland, OH 44115 RE: Revdex.com Complaint ID: [redacted]To Whom It May Concern,Rightway Automotive takes customer satisfaction very seriously.  That is why we have every vehicle safety inspected by a state licensed repair facility prior to making it available for sale.  It’s also why we provide every customer with an independent, 6 month or 6,000 mile warranty and 2 years-worth of oil changes at no cost to the customer.  We think it’s important to note that Mrs. [redacted] was also given ample time to test drive the vehicle before purchase and take it to her own shop for inspection prior to purchase if she desired.  Unfortunately, Rightway has no way of telling what may break down on a vehicle over time, but we do make every effort to deliver the best quality product possible, as you can tell by the measures described above.  We were unaware that she had her fuel pump and starter replaced, but those items would’ve been covered by her warranty. However, Rightway did replace the struts and a front motor mount on Mrs. [redacted]’s vehicle at no cost to her.  A rental vehicle would’ve also been provided to Mrs. [redacted] at no cost to her if she made a warranty claim. We’ve been in contact with Mrs. [redacted] and have her brining her vehicle to one of our trusted independent state licensed repair facilities this week to get her remaining issues looked at. In regards to what Mrs. [redacted] is paying for the vehicle; Mrs. [redacted]’s actual purchase price was $9,823.12 not $15,000 and the vehicle was purchased as part of an arms-length transaction.  She reviewed the offer, agreed to the price along with the terms and she executed a contract which detailed all these terms of the transaction in writing. Please have Mrs. [redacted] contact us directly if she has any further questions or concerns.  Sincerely, Greg P[redacted]Regional ManagerRightway Automotive216 325 0813

1-30-17 Nichole [redacted] Dispute Resolution Team Leader Revdex.com   RE: Complaint ID: [redacted]   To Whom It May Concern,   Rightway Automotive takes customer satisfaction very seriously.  That is why we have every vehicle safety inspected by a state licensed repair...

facility prior to making it available for sale.  It’s also why we provide every customer with an independent, 6 month or 6,000 mile warranty and 2 years-worth of oil changes at no cost to the customer.  We also have additional extended warranties available from independent companies for purchase.  Also, it’s important to note that Mrs. J[redacted] was given ample time to test drive her vehicle and have it inspected before purchase.   According to our records Mrs. J[redacted] purchased a 2006 Ford Taurus on November 17th, 2016 as part of an arms-length transaction.  She reviewed the offer, agreed to the price along with all the terms and she executed a contract which detailed all the terms of the transaction in writing.  Unfortunately, Rightway has no way of telling what may break down on a vehicle over time, but we do make every effort to deliver the best quality product possible, as you can tell by the measures described above.    We have spoken to Mrs. J[redacted] and she is dropping her vehicle off at one of our preferred independent state licensed repair facilities.  We are providing her with a rental car at no cost to her, while her vehicle is being serviced.  Please have Mrs. J[redacted] reach out to us directly with any questions or concerns.   Sincerely,   Travis [redacted] Sales Manager Rightway Automotive 216 [redacted]

Consumer responded by phone 4/1/16-nkmMr. [redacted] states that he purchased the car in August of last year. He states that he has only driven the car for about two months in total. He states that the company has had to repair the motor, the water pump, the transmission, the alternator, and the A/C unit....

He states that even after all of those repairs, the car is still not working properly. He feels that the company should put him in a new car.

8/20/14
Revdex.com of Detroit & Eastern Michigan
26777 Central Park Blvd, Ste. 100
Southfield, MI 48076-4163
 
 
Re: Revdex.com Case # [redacted]
 
 
To whom it may concern,
 
This is in response to complaint # [redacted], filed by Mr. [redacted].  Rightway takes customer...

satisfaction very seriously and it is always our intention to make every customers experience the best possible.
 
We believe there is some confusion regarding Mr. [redacted] referral check.  Our corporate office in Saginaw, MI handles cutting and sending all of our referral checks and their records show that the check was cut and mailed on August 4th, 2014.  They also show the check was cashed on August 8th, 2014.  If this is not the case please have Mr. [redacted] contact me ASAP. 
 
Sincerely,
 
[redacted]
Rightway Automotive
[redacted]