Right Foot Shoes LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Full refund was not made once they received my returnI even emailed them to ensure I would get a full refund because I feared they would short-change me based on their sketchy behavior up to nowThey had stalled me for weeks on end by not responding NOR sending me a return label (which they lied about), and I should not be subject to any extraneous fees made up by this petty company Regards, [redacted]

Thanks for bringing this matter to our attention You see things advertised with "free shipping" all the time The reality is, shipping is not free So while we are willing to pay to ship an item out, if a buyer decides not to keep the item, we do charge a restocking fee to help cover the cost of originally shipping the item to the buyerWe do disclose this fee in our return policyIf you have any other questions regarding this matter, just let us know

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
As I stated earlier, I received the refund, it was just not for the full amountYou gave no reason as to why you didn't give a full refund, even though the return was due to a defective product, so that's why I referred to extraneous feesAnd yes, the label WAS attached to the email response to Revdex.com, but you NEVER sent me a label weeks before, like you claimedI have saved every correspondence between us (mostly coming from me), and it is painfully apparent that you do not take the time to thoroughly read them
Regards,
*** ***

We appreciate our buyers concern.  We had sent along, via email, a prepaid return label a few weeks ago, however it does not sound like the buyer received it.  We have sent along a new prepaid return label in an email to the buyer today, and have attached a copy to this correspondence.If...

you have any additional questions regarding this matter, just let us know.All the best,Right Foot

Thanks for bringing this matter to our attention.  You see things advertised with "free shipping" all the time.  The reality is, shipping is not free.  So while we are willing to pay to ship an item out, if a buyer decides not to keep the item, we do charge a restocking fee to help...

cover the cost of originally shipping the item to the buyer. We do disclose this fee in our return policy. If you have any other questions regarding this matter, just let us know.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Full refund was not made once they received my return. I even emailed them to ensure I would get a full refund because I feared they would short-change me based on their sketchy behavior up to now. They had stalled me for weeks on end by not responding NOR sending me a return label (which they lied about), and I should not be subject to any extraneous fees made up by this petty company.
Regards,
[redacted]

Thanks for your response. We apologize that you believe we "lied" about providing a prepaid label and issuing a refund for your returned item. We took a moment to review our correspondence sent to you via the Revdex.com and found that there was a prepaid UPS label attached to that communication. Additionally, regarding the refund, we took a moment to research this and found that your refund has indeed been processed. We apologize that you had trouble with this transaction, and if you have any other questions, just let us know. All the best, Right Foot

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 
 
Regards,
[redacted]