Riesterer & Schnell, Inc.

Buyer beware! This company is extremely shifty! They overcharged me by $200 fixing a mower of mine. They billed me over $1100 on a machine they would, only 6 months later, give me $300 for in trade! Do business elsewhere!

Review: my 3520 tractor has been there 4 / 5 times for the same problems, and they don't fix them, can't find anything wrong excuses, but they never give out any paperwork for what they did or didn't do. When this started, the tractor was under full warranty and the also was faivre implement ( riesterer & schnell ) bought them out- They never fixed the tractor, but now that it is out of warranty , they are finding some of the items wrong that they were to to fix previously. ALSO -- THEY SENT A MONTHLY STATEMENT 8/2/2014 - I called [redacted] @ riesterer on 8/2/14 ,( [redacted] -he works from his cell phone) he returned my call 8/12/2014- but would not give my wife a message, I called him back 8/13/2014 - voicemail, he returned my call 8/29/2014 @ 4:30 p.m. but would not leave a message. This continues again on 9/2/2014. I HAVE ASKED FOR A BREAK DOWN OF THE INVOICES 686535 AND 688210 AND THEY WILL NOT SEND THEM TO ME! My tractor has issues still not fixed while it was in full warranty, and they are not interested in honoring the warranty. I have also contacted John Deere -[redacted] option 2 , option 7, x 3226 8/22/2014 & 8/25 then has not called or helped.Desired Settlement: Fix what it was brought in to be fixed ( I can't help if they don't write everything down or lose what they are to do- they never fill out and give any paper work. If they can't fix it they should ( lemon law ) replace it, and warranty the work that THEY WILL NOT PROVIDE IDIMIZED INVOICES FOR.

Business

Response:

ID - [redacted]

3520 Tractor

Customer

purchased 3520 tractor from City Tractor Co, Inc., North Liberty, Iowa on

4/26/2012. Warranty end date of 4/27/2014.

Customer

brought tractor in 4/13:

Windshield

wiper hose cracked, replaced hose, covered under warranty.

Front

PTO loose, replaced all bearing flange bolts, covered under warranty.

Hydraulic

line clip loose, replaced bolt, covered under warranty.

Snow

blower pin loose, replaced pin, covered under warranty.

Radio

has static, tightened up radio wire connections, covered under warranty.

Rattle

in cab, found wiper rubbing on cowling installed foam strip, covered under

warranty.

Customer

brought tractor in 7/13:

Transmission

jumping out of B range, reprogrammed hydro controller, covered under warranty.

3

point hitch erratic, replaced 3 point hitch housing and seal, covered under

warranty.

Customer

brought tractor in 11/13:

Quick

couplers leaking, replace 2 couplers, covered under warranty.

Door

and window seals falling off, replaced seal and isolators, covered under

warranty.

Customer

brought tractor in 6/14:

Transmission

wouldn’t shift into 2nd gear, Debris under pedals and throttle

position sensor needs calibration, not covered under warranty.

Passenger

door lock not working, replaced door handle, not covered under warranty.

Park

brake does not hold, adjusted cable, not covered under warranty.

Back

window does not latch, replaced self-locking, nut not covered under warranty.

Change

hydraulic oil and filter, drained oil and changed filter, not covered under

warranty.

Unit

only creeps, recalibrated throttle position sensor, not covered under warranty.

Seat

switch unplugged, plugged in seat switch.

Invoice

686535 and Invoice 688210 were sent to the customer after repairs were made on

6/14 and the tractor was returned to the customer.

He

came to the store a few days later with the invoices in hand to contest the

charges; the customer then left the invoices on the service manager’s desk and

left the store.

Both

invoices were resent to the customer on August 26, 2014.

Multiple

attempts have been made to reach the customer and resolve the issue.

Consumer

Response: