Ricoh DTG Division

Knowledge is best enjoyed when shared!
I own a Ri 1000.
Ricoh uses a water based ink for printing. Water by law of nature encounters evaporation. So, the ink will thicken as time goes by with the evaporation of water out of the ink cartridges. To sell this printer Ricoh MUST HEAVILY MANDATE the environment the printer MUST be housed in. These MANDATED REQUIREMENTS were not disclosed as part of the sales pitch and/or REQUIREMENTS of operation for me.

These requirements are to help reduce the amount of evaporation of water from the ink and are CRUCIAL for trouble free operation, helping to reduce carriage clogging. Ricoh's climate control mandates can never eliminate the problem. Water will always have some level of evaporation even in the cartridge in the printer ! This climate controlled area must be maintained 24 / 7 if your printer is in " walk up " ready mode.
Please read on their Knowledge Base tab on the top right corner of the website or Ricoh's DTG University.

The climate controlled environment is never used as selling points or expressed to me as MANDATED REQUIREMENTS to operate the printer before purchase. Oh, and you will also be required to keep a generator on stand by in case you lose power.

... ? Ask yourself why ?...

My mission is to make sure all the information I accumulate is shared. Because as we know there is no such thing as TMI !

Your understanding of what is mandated by Ricoh to maintain this product in " walk-up ready — and virtually guaranteed to produce a perfect print whenever you are ready to use the machine is my mission. Knowing the temperature of the water before jumping in could save your life. I think the humidity of all water though is 100 %.

virtually: meaning of the word : nearly; almost.
guaranteed: meaning of the word: for which a
guarantee is provided; formally assured.

Clogging Carriage ( carriage is code for $2,200.00 dollar printer head ). Banging my head on the wall after turning on my printer today 12/18/2022. Will not do anything at all. Been so busy with research for upcoming Ri 1000 vs Sledgehammer video. Hoping that the information I have had to discover will help you.

Date of experience: December 18, 2022

Have been waiting months to get an answer, but they are quick to have accounting send an invoice. It's amazing how techs are always out of the office for days. They say they will get back to you next day, they NEVER do. When you email, they NEVER respond. Stuck with an machine that doesn't work and may never work again due to how long they take to get back to you. At this point I feel they should fix it for free for all the time wasted and games they have played. Sitting for 4 months there's bound to be carriage problems now. Not cool Ricoh. Company loved our cash when we paid in FULL. Yet have techs play Let Me Guess What's Wrong with Your Machine and then ghost you. This machine has literally caused massive loss of money, sales and peace.

I honestly think all the reviews they have for it being "the best" in the market are fake and paid for. The shady selling practices I should of known were too good to be true.
was told;
-Easy to use
- Prints 500 shirts an hour
-Affordable ink
-Pays for itself
-Easy to maintain
-Free ink for a year
-Tech support just a phone call away

This machine from the get go has been a money pit. From white ink constantly needing to be purchased, to it being extremely cheaply made for $19k. A year later machine is useless and dead. Company wants me to pay more than $3,500 just in parts to fix it and ship it back to them for repair. Tech support never answers or emails back and when you get through you speak with incompetent individuals who tell you one thing, then email you something completely different. They definitely sell an inferior product and swindle customers with a bait and switch. I DO NOT RECOMMEND. Unless you like to waste money.

Purchased a Ri 1000 over a month ago, have had nothing but trouble with Anajet since the beginning. First they dropshipped our heat press and it was lost in transit for over 2 weeks. Once it finally arrived we found that the platen recommended by the salesperson for "exactly what we produce in our shop" was too big. So after ordering the correct size with expedited shipping I never received a shipping confirmation with the tracking number. I emailed said salesperson in regards to the issues and his response was to immediately get defensive and he raised his voice to my business partner. He has yet to call me directly, and his supervisor is also now dodging our phone calls.

I ordered the RI 1000. Upon receiving the machine, it has NEVER properly functioned. I have all the paperwork, photographs and logs of everything this machine has lacked to do for me since I purchased it .
Upon calling to have it replaced when I got it that week, they refused. I have since had the machine 9 Months, replaced several parts and it continues to malfunction. SINCE DAY ONE!

You name it, my machine has had it happen, glitches, errors, etc. Upon calling them several days a week, every week for months, they asked why I never brought it in for repairs the week I received it. TO THIS I SAY "WHY WOULD I NEED TO BRING A BRAND NEW, NEVER USED, JUST PURCHASED MACHINE IN FOR REPAIRS THE VERY FIRST WEEK???"
Just replace it already! I've lost so much money in ink (that was supposed to be free for a year), cleaning supplies, garments, time, and customers lost over the fact that my machine kept giving me errors, stopped working, etc. causing me to push back my production time.
- Encoder errors - I've now replaced the encoder twice (once with plastic and the one with metal) all withing a 6-9 month period, also causing me to have to restart my machine over, thus wasting ink and time
-Engine errors - no where in the manual does it cover what this means, even upon calling not one tech knew what it meant either, I'd have to wait to see if it would go away or restart the machine, thus causing me time and ink
-INK DOTS - random ink spots throughout my design SINCE DAY ONE - no one can explain, wasted time, ink and garments
-STREAKS - color banding - nozzle checks would come out fine, then the next print would band.
-Ink puddles and spills - ink is dripping down the sides of my panels and into my maintenance station causing issues
-Waste Ink full - NOT FULL - causing delays in auto maintenance , thus causing clogs, thus causing strong cleanings, thus wasting ink and time
-INK cartridge missing,NOT MISSING,causing me to replace a perfectly good and full ink
list goes on

I purchased the RI 1000

Since the day I opened it, trained myself on it, read the manuals and watched the videos, this machine has NEVER functioned properly.

I work out of my house and care for this machine like a baby. Upon calling the first time I had issues with seeing ink dots all over my items, streaking, my humidity temp on the machine was never correct (even though my humidifier thermometers read correctly. I have two in the room) , the power and USB Sticker was upside down and labeled incorrectly (this bothers me because I paid 17K for a nice machine), and constant errors, they never told me they would replace it and or to bring it in.

AGAIN, I BARELY HAD THIS MACHINE A WEEK!!! ONE WEEK BEFORE IT BROKE DOWN!
Almost all of them (David was the best - thank you to him - you should give him a promotion and fire the rest of the dead weight) were NOT helpful at all. They were rude and treated me like an incompetent women. Always answered with "I'm not sure what would cause this" leaving me with zero solutions and a barely functioning machine.

One of them even said (Luke, he was very rude), "Why didn't you bring this in for repairs the first week you got it". My answer to him is simply this "WHY WOULD I HAVE TO BRING A BRAND NEW, NEVER USED MACHINE IN FOR REPAIRS THAT I JUST PURCHASED!!!!"

I have spent countless money on ink that was supposed to be free for a year because my machine would never properly function, causing me to have to restart it and run several strong and normal cleanings (all sucking up ink). I have had to purchase a ridiculous amount of cleaning supplies because of the same reason! Machine failures and upon calling I was always told to clean it again and again and again! I've cleaned this machine so many times!

No one there seemed concerned about the investment I made with them. They should have replaced it right away. No brand new, never used machine should be having this many issues.

I received a lemon of a machine and no one would help me with it. I have been tricked into buying a 17K piece of junk!

Thankfully I documented everything and will be continuing to fight for my right to get this machine replaced.

I have had:
-Encoder errors (so I replaced that strip TWICE, once plastic, once metal)
-Engine fail errors (having to restart the machine over and over)
-Large and small Ink Dots in places all over my items after printing (causing lose of items, setbacks and restocks)
-Streaking through designs (causing lose of items, setbacks and restocks)
-Ink missing errors (with full ink cartidges, causing me to replace perfecting full ink cartridges - costing money)
-Ink waste full errors (when the ink waste was empty - causing the machine to not self maintenance)
-Nozzle clogging because of these errors happening over night or a day when I'm out causing the machine to not run cleaning or draining, thus causing these clogs
-Ink Spilling into the gears of my maintenance station, causing Encoder error codes and capping codes, causing me to restart the machine over and over again. Also causing me to replace the maintenance station ( I have all the pictures)
- Maintenance station issues due to the ink spilling where it shouldn't be
- ink spilling out onto my print tables and onto the sides of my panels!

YOU NAME IT, I'VE HAD IT GO WRONG AND THEY REFUSE TO REPLACE IT!
Instead they asked me to bring a machine that weighs a ton in for repairs for god only knows how long, putting my business on hold.

If the machine never worked properly upon receiving it, do the right thing and replace it for the 17K loan I am currently paying on!

Do yourself a favor and shop else were to anyone looking to invest in the RI 1000. I'm sure there are better ones out there with a better quality company who cares to look after the investment YOU JUST MADE!

- Kristen

I purchased a RICOH ri1000 printer from Anajet (came out to about $13-14k) and was guaranteed delivery at my door step in 1-2 weeks by the sales rep (Osvaldo). Several weeks went by and when I started to get frustrated and question the sales rep, he dropped all contact with me and I couldn’t get ahold of ANYONE from Anajet. Days went by and I had to pretend I was buying a new printer just for them to answer my call. The printer didn’t arrive for almost another 4 months and I never got a straight answer why. One person told me it had to be hand built here in the states, another told me it was back ordered, and another person told me it was stuck in international customs. Not to mention additional pieces that we’re supposed to come with the printer (~$600 value) didn’t come for another 2-3 months after the printer arrived.

I cannot buy the printer supplies from anyone else as it voids the warranty so I’m stuck doing business with them. The past 7 supply orders in a row, all $100-300 in price; I have had to call a couple days after because I receive no order confirmation or shipping info at all. They claim all orders after 12pm will be shipped out the next business day and just about every time it’s longer than what they claim. I have to call to get my order packed, shipped, and my order info sent over.

Their customer care lead, Tammy Penley (who I was transferred to); only argued with me over the phone and refused to transfer me to a supervisor about the late shipment issues and about the whole printer delivery issue. Eventually I did get transferred after arguing over the phone with Tammy but it was sent to a blank voicemail and I never received call back or email. Later that same night, Tammy sent me an email with personal comments towards me.

After a couple months went by I was only offered a coupon code for the website because of the printer being late. It ended up being a one time use code so I wasn’t even able to use the full amount that was offered. As far as all the missed shipment dates and no order confirmations, out of 7 orders I’ve been refunded the shipping for 1.

Can you give less than 1 star. It all starts with the Boiler Room styled sales floor. These sales people literally feed people lie after lie. To the overt racism I observed during my pitch. I was hooked on the idea of this new segment of business and moved forward anyways ignoring red flags. The setup and training was a joke. This machine is super technical and requires hours of training to use it properly. After a year of issues I was finally done. Hours on hold with customer service (not an exaggeration) each call was hours on hold. To them running out of the only ink you can use for this machine for weeks. This may be the worst run business I’ve ever dealt with. Ricoh should cut their losses and move in from this sham.

I purchased my Anajet Ricoh Ri1000 in October. My optimism about this being a good venture went south quickly. In November, I had an issue with the print heads not lining up. I tried for several days to get to a solution via the manual. This manual (despite being assembled in the states) has terribly broken English. (Often using the wrong prepositions/verbs) The problem with that is when you are trying to problem solve something you cannot simply "guess" what the right solution may be. The tech finally gave me the secret which was turning off and on the printer 5 times. That solution would only patch what I assume was a deeper issue because 3-4 weeks after that issue I had another issue which has left the printer useless. $14k for a unit that has printed me roughly 40 shirts and of which has yielded no profit at this point. I have spent upwards of $600 on ink for the printer, and lost thousands of dollars in revenue. So, in December my 2 month old printer goes down. I call and leave messages with the most sugary and polite tone I can use. All the while, HOPING someone will call me back. I mix between email addresses and phones just in hopes that it will catch them off guard enough to call me back. With each email my tone gets less patient. Ultimately, I have lost so much money I would just like to return my printer but seeing as how I couldn't get anyone to call me back we are now out of the 90 day return window. I cannot be more displeased with this company.

Our Machine has been having issues since purchased, when contacted we leave messages for assistance, sometimes they call back, sometimes they don't and sometimes they hang up on us telling us there is no issue. We have several issues with this machine and even ask for someone to come out and service and they continue to tell us nothing is wrong when in fact the machine will not print properly, uses ink rapidly and shows issues on the display screen that we are unable to address. This machine cost us $25,000 and we have had 2 years and from day 1 have not had adequate customer service and have very rude customer service when actually spoken with them.

I am writing this email to inform the Revdex.com that this printer that was sold to me without disclosing the correct functions of this machine and I have sent the requesting full refund for a printer as of today has not been opened or used I am a startup business which I have not launched yet however it was informed after the fact that I needed to have the printer on at all times after I use it and this would also consume not only the ink cartridges that are very expensive and electricity as well and this is a loss of money . I was required by them to take a training in California at my own expense buying my airline ticket and lodging and transfers and in that training once again was never mentioned something so crucial as the printer must be running at all times, this printer is for large business and they need to do discovery questions to see if this would have fit my needs. I have

contact the sales manager numerous times to no avail to advise that I was never informed that once it started to

work that it needed to be on continuously. This is a disclosure that must be said by

their sales representative and if not done so is an unethical and misleading way of selling a product by not being

transparent and honest with the customers of the consequences if not operated properly , at that point customers

would be aware and can decide whether they would purchase the product or not by knowing fully the operative

requirements. I am a start up business that I have not yet been able to launch my products like I mentioned previously and I am ready to do a sample yet I was told this equipment needed to be on at all times defeating the

purpose of profitability due to the cost it will incurred in having it on if I were to do just one sample. I would kindly request for someone to contact

to address this issue and the refund of my money for a printer that was sold with deceit and premeditation the sales person was trying quickly to close deal.

Bought a RI3000 Oct 2018. Promised hands on traing and someone would come set it up. Neither happened. Called after finally getting printer and was informed it will all be over the phone! After initial setup it did not work! After being on the phones for at least 5 hours a day with techs. They sent out techs. Tech field manager asked why it wasnt swapped out yet! They continued to come until mid December! We printed first shirt December 20! Went threw God know how much ink during this process which is extremely costly. Tech support had been no help. We actually got it running! Never worked as they claimed! As of now the machine says we have printed 465. Only 215 of those were viable!!!! For almost 15000 this is unacceptable. Started having even more issues. Called to get help. Informed offices were moved. So now things are better. David the newest tech has been the only one that has kinda did what he said he was going to do. We were to get a box and pallette and it is to be sent back to be worked on. That was 2 weeks ago. Took the other department forever to get it to us. They DONT RESPOND to emails. Now have no idea how to send it back. And will be without a printer for at least 6 weeks. This is again unacceptable! We have been doing nothing but work with anajet to try and get this machine fixed! We were sold a faulty machine! And the tech says it is oporational! No! When it 'worked' could only do maybe 10 shirts before had to spend hours fixing it on top of daily maintenance! If this is considered oporational this was serious false advertisement.

My company purchased a Direct To Garment printer from this company 10 months ago. We have had repeated issues with the machine, and have lost business and had to turn away new business because we are unable to use this equipment. The technical support team has offered no long-term solution, and any time we have asked for an issue to be escalated, we are told someone will contact us and then no one does. We have had our longest downtime so far at 14 days and have sent multiple emails, made several calls, and no one will return our call. Our machine is defective and we are seeking a refund (they can have the machine back to refurbish and sell) or a replacement machine of a similar model. We purchased a brand new (NOT refurnished) machine that has never worked as promised or advertised and want a NEW replacement of a different, equivalent model. The Ri3000 model has multiple negative reviews and does not work as promised. After more than 10 emails and 15 calls, I have determined they are not willing to resolve this.

I brought an Anajet printer that supposed that does shirt. When I spoke to Mr. I told him I really wanted to do sneakers on it. That I was looking at A brother's printer. He; told me that the printer I was looking at does print on sneakers. I went ahead and paid for the printers only to find out that it does not do what he had stated. He sent me a video of a person that did sneakers on their printer. My have A 3000 series and the one in the video is a different one. I paid for a tech to come out to set up my printer and he stated to me that I was not the only one that this has happed to. The sales reps will tell you any to buy this paper wait. I had this printer for like four months now and had nothing but problems with it. They want me to fix things That I do not have a clue to do. I called a tech on the phone was saying my white ink is not printing. We were on the phone for over an hour and he made me use up all my brand new ink that at the time only cost $87.00 now it's $167. know people need the white ink. I wrote to customer service abut the ink and my problem, no one responded as of yet. I can't use the printer until this is resolve and I can't do it myself. I spent over $20,000 for this with ink and supplies and have not made a dime yet. I would like my money back. or they need to do something to help me. They can come and pick this paper weight up and take it back. They lied to me about what it can do. My main thing was to do sneakers. I told Mr. this, I live in a Urban area and would have made a killing with the sneakers I paid in full with a credit and my bank card. I owe them nothing. I called a few times and still did not get the help I needed.

I first purchased an Anajet Sprint at a trade show and was sold on it after explaining what we print at our office. Less than a few months later, several failed prints and countless dollars spent on ink, I reached out to Anajet for help. I was then informed that I was asking the machine to print too many tshirts in a run and it could not keep up. Their solution....purchase the next size up. We then got a small credit for the Sprint and bought a mP5i for around $30,000. It worked "ok" for about 4 weeks but it ran through ink like crazy. After talking with tech and having replacement parts sent out (that they needed me to install...) I never could get the printer to print correctly. Tech support kept asking me to flush the machine and refill with ink, which at $500 a set was severely unacceptable. Eventually it came down to us shipping the machine back out to Anajet for repair. We were without our printer and unable to work for months. When we got the printer back, we were told to buy 2 more sets of ink, 1 to flood the lines and test print and one to operate with. Well after this long and so much spent already, we could not afford them. So the printer sat in the office just as it was shipped back to us and not messed with at all and we moved on to other printing methods. We then decided, after some time, to try it out again and see if we could at least make some money back before trashing it (we couldn't even get someone to buy it for $2,000). We unpacked it, had ink ready to go and to no surprise, it does not even power on. Fuses were replaced, power cord replaced, it was :supposedly" ready to go from Anajet, but it now sits on a table with no power and no hope of ever returning a single dollar. Anajet refuses to take it back, they have refused further warranty work, we cannot sell it and the money that was worked very very hard for is now gone to a very expensive paper weight.

In July 2018 after many conversations with Shawn *** we purchased a supposedly brand new Ricoh RI3000 direct to garment printer from Anajet. I say supposedly because thats what I was told however I am quite certain that is not what I received. From the beginning my partner said this is not a brand new machine and I just did not want to believe a large company would be that unethical. However, just about 3 weeks into the printer if that long it was determined it was a supposed lemon printer. Many many many hours were spent with the techs trying to resolve the problem. No one could figure it out so they determined they would send us a loaner printer, which was a step above but certainly not new. We also experienced many issues and all of this caused us so much waste in t-shirts and ink. One tech would say it was the heads, one tech would say it was a board, one would say it was something else and the frustrations just mounted. Finally after they had our supposedly brand new printer for 3 months and we had continued to have so many issues with the loaner printer, I called Jim *** to see if he knew when my brand new replacement would be shipped. He told me that my printer had been worked on and resold to someone else. I was literally shocked as my loan and insurance all stated the serial number. I immediately called my lender and was told they were not able to do that without a signed affidavit to the loan. Jim tried to tell me that they told me it was a replacement printer and tried to sell me the fact they sent me the upgraded model. I am sorry an upgraded model that continuously has problems is not an upgrade from my supposedly new printer. On top of this if mine was determined to be a lemon what brand new customer purchasing brand new printer would ever in their right mind buy a lemon refurbished printer as a brand new one. Leading me back to my partners comments from get go we were sold a refurbished printer at brand new price. FRAUD!

I bought a refurbished printer MP10i, I paid $13,950 for it. The printer came defective, so the technician decided to replace it. They, then, sent me an MP10, a much older version than the one I bought.
It is my first time in this business and with this equipment. I didn’t realize I received a much older printer until it broke before I started my business.
More than two month ago the printer broke when I was about to start my new business. The technician never called me back after I sent him the logs he had requested. For 45 days I called numerous times and sent emails to the technician and to my sales agent. None of them responded. Other technicians refused to take my calls. Then customer service called me asking for the problem. I explained the whole situation and requested a refund of my money. I emailed customer service all the records I collected. A manager emailed saying that I won’t get a refund. He says that I accepted a much older version of the printer. I sent pictures proving the printer is an older version and that it doesn’t have fens and filters. He offered to send a new lid casing with fens that I would have to install myself and would have to pay $2,500 for the repair of the printer (yet I don’t know what needs to be repaired). Finally, he adds “the machine sat for a long period of time not being used, which is not good for the machine and not surprisingly could create some problems upon starting up or running jobs.”
I was fooled by my sales agent when he told me they have a replacement black printer ready to ship. I didn’t know what it really meant, but he did it. They didn’t tell me they were sending me an older version. Who is going to accept a downgraded printer for the price of a newer model? How can equipment breaks from not being used? The lid with fens doesn’t have the control panel on it. How is it going to work? . A serious company would take responsibility refunding the amount paid or replacing the mP10 printer with the one I actually paid for; the mP10i. Anajet/Ricoh didn’t care for my situation and didn’t offer a logical, real, or appropriate solution.

On or about February 2018, we traded in our Direct to Garment Printer ($35,000) for a newer version RI6000 for $22k dollars. The printer began having issues in early July and we could not print. Once Anajet finally had a tech come on site - it was determine that the machine was not repairable after 5.5 weeks of down time. They sent a refurbish printer which we were able to setup in late August. This printer began having issues in October 2018. It is now Nov 13th and we been down once again for another 4 weeks.

I had to pay for a year on-site technician to come and work on the machine. The tech that showed up did not have any experience on the machine except for a video he watched the night before. He started the repair process and ended up frying the controller board. We called tech support and was told they would ship the parts overnight. This all occurred before 11am on a Friday. On Monday, I had to call customer care because the parts still was not shipped. The Customer Care agent informed me the order will be sent out on this Monday Night - Overnight.

When I got the email to inform me that the parts have shipped - the shipping department sent it ground. Yet another 4 days of being down.

We have had their product a total of 8 months with 9.5 weeks of downtime due to their product, tech support, customer care and their shipping department.

Both time of downtime are during our peak operations, Summer and now November going into Christmas.

I was sold a product that does not work properly and was falsely advertised.
Customer service has been contacted several times about the issues and no one has helped.

Was sold an expensive garment printer and it has had technical failures from day 1. Company is refusing a refund even though they have admitted it was bad from when I bought it.
Was sold printer with promise of full support even though I was based in Bermuda. Now refusing to cover shipping costs for repairs because it coming from Bermuda. I’ve attempted to help them with repairs to save them money but one problem causes another to the point where the printer doesn’t work anymore. Because it was a problem since day one and nothing they’ve suggested to trouble shoot it has worked, I’ve requested a refund since they don’t want to cover shipping it back for repairs/overhaul. They also refused to send a replacement that works.
This has all caused me to shut down my business and have had to turn away thousands of dollars in potential business because of these issues. Looking for assistance in getting a refund as the printer is expensive and has been a lemon since I received it.