Rick Millers Used Cars

This customer never brought this vehicle to us when it was not over the mileage warrantyWe tried helping him even when we knew warranty was out.The first time I spoke with him on phone after the purchase, he told me he knew it was out of warranty but asked if our mechanic could still look at
it.We never charged him anything for replacing the cam sensor even though it was outa warranty at that timeThen about a month later he stopped in and asked if there was anything more I could do.He is still driving the car at this timeThe dealership he took it to told him what the car is going to need in the future.Please let me know if you have any further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
As  stated before their mechanic hooked a diagnostic machine up to the vehicle while it was still under warranty and seen the sensors were bad, the mechanic at the actual Kia dealership said any mechanic should have known that it was a camshaft issue. Therefore their mechanic should have known what needed fixed. Also I brought to their mechanics attention that the four-wheel-drive needed fixed.  all of this happened while the vehicle is still under warranty. It is not my fault their garage could not get my vehicle in in a timely matter. I feel that works out pretty well for the dealer doesn't it? Bottom line is these issues we're brought to the attention of the garage and to the dealership while the vehicle was under warranty  therefore it should still be the Dealer's responsibility to make the repairs.
Regards,
[redacted]