Rick Bondurant Painting

Initial Business Response /* (1000, 5, 2015/10/14) */
We are shocked to see this complaint by Mrs*** because she was happy upon completion of our work
Mrs*** was given all estimates to repair her tenants leaking toilet in writing and up front before any work was conducted
The price/estimate given is a flat rate price based on a national pricing standardMrs*** had a choice to use or not use our services at the time options were presented and made the decision to move forward with the repairs at the estimated price
Mrs*** approved and signed for the proposed repairs with the estimated price before the repairs beganShe also signed and paid after the work was completedIt was only after she spoke with her husband later that day that a problem surfaced
Mrs*** over simplified the issue in writing: $bucks in parts and minutes, "and something anyone could fix." Mrs*** called a professional plumber to do the repair
It is always our goal to make our customers happy and solve their plumbing problem'sIn this instant the customer was happy upon leaving and the problem was solved to this dayNo complaints on workmanship have been mentioned
The work was approved, satisfactory completed and paid forWe fulfilled our contractual obligations with Mrs***
In good faith we are sending Mrs*** a $gift card to use for any future services
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They should not be shocked since I called and spoke on two occasions to staff *** He assured me he spoke to the owners and would be processing a refundThis company takes advantage of customers and my case is proofThis response is proof how unprofessional this company is and not one to be trustedThey have inflated costs and should be stopped from stealing from anyone else

Final Consumer Response /* (2000, 5, 2015/08/19) */
Hi,
I'm requesting that Case# *** be closed and marked as resolved
The business called to set up an appointment and they showed up as scheduledThey found the root cause to be an installation mishap, which they have now rectified
They followed up by checking the water hardness twice to make sure that the problem was indeed resolved, and I can confirm that it has
Prestige Plumbing handled the issue with professionalism and their staff was very friendly and apologetic for the way my case was (mis)handled
I am happy with the way Prestige Plumbing responded to this complaintPlease consider this statement as proof for marking the case as closed and resolved
Thank you for providing this service
Ruperto Herrera