Richmond American Homes

Complaint: [redacted]
I am rejecting this response because:the problem in my house have been going on since may when we bought the house. The yard is just one of the major  issues  wrong with it .there time line to fix things and there quality of the  house is in question because I have had so many issues and  no one from.my division  has yet to contact  me   since I put this complaint in it want a explanation  about why my  house that we put so much money  into has so many problems, about the standing water in my yard there saying goes it can take anywhere to 1 month to get approval  on it  I live in Florida  duval County and we do have the zekia virus  here and I have standing water in my yard and mosquitoes  everywhere in.that water this is a dangerous  situation I would  like  lime the head man in charge  to call me and explain  why we are  getting  the run around  and what he can do to help us I am not happy that no one has taken this serious I have  sent over 400,000. On this house and with all the problems  you would think it's a used home 
Sincerely,
[redacted]

Dear Ms. [redacted]: During their loan process, Mr. and Mrs. [redacted] were denied by [redacted] on 3/7/16.  Within twenty-four hours, they were contacted by our sales associate, [redacted], to discuss other paths to obtain financing.  The buyers decided that they did not want to...

continue their contract and a cancellation form was sent on 3/10/16.  The buyers did not want to sign the cancellation form because it did not formally state that their earnest money deposit was being refunded in full.  Although they were assured that Richmond American Homes would process a full refund of their earnest money deposit by the sales associate, the buyers refused to sign the cancellation form.  In order to comply with their request to terminate their agreement, we substituted their email requesting to be released from the contract for the signed cancellation form.  On 3/18/16, a refund check request was sent to our accounting department and the check was released on the same day and promptly mailed to the buyer. We apologize for any frustration our customer may have experienced and they should be in receipt of their full refund at this time. Please let us know if you have any questions. Sincerely, [redacted] Vice President of Sales Maryland Division Richmond American Homes

7/11/17   [redacted]   RE: Revdex.com Case # [redacted]   Dear [redacted]:   We contacted [redacted] by email on June 9th 2017. Our area Home Care Representative, [redacted],...

reached out to [redacted] with an email to schedule a date to review the issues. We have scheduled a work day to complete most of remaining items for July 17, 2017. As some of the work cannot be completed on the same day we will schedule another day to reinstall the garage service door and concrete pad.   We apologize for any frustration our customer may have experienced and we are working to resolve the concerns. We will continue to communicate directly with the homeowner until all items are addressed.   Please let us know if you have any questions.   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:Why would I not respond back.My neighbors and realtor are saying the same.Do I need to involve a lawyer
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/30) */
9/29/15

Denver/Boulder Revdex.com
Attention: [redacted] XXXXX-XXXX

RE: Revdex.com Case # XXXXXXXX

Dear [redacted]
We contacted [redacted] on X-XX-XXXX to address their concerns. We are...

moving forward with work orders to address their warrantable items and have presented explanations as to any items that are not covered under their RWC Limited warranty. There are currently several items being addressed, 6 of the items do not fall under the previously agreed upon warranty guidelines. We will continue to work with the buyer on scheduling work in their home, and hope to have all warrantable concerns addressed by 10-24-2015.
We apologize for any frustration our customer may have experienced and we are working to resolve the concerns.
Please let us know if you have any questions.
Sincerely,
[redacted]
Home Care Manager, Northern Colorado Division
Richmond American Homes
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did meet with the project manager and a warranty rep from Richmond on Friday, September 25, 2015. We discussed the list of items. I am waiting to hear from Richmond as to when the various trades will be scheduled to complete the work. I was not advised of "6" items that do not fall under the warranty guidelines. I would like written confirmation of what issues do not fall under the warranty guidelines.
I will wait for the work to actually be completed before accepting a "resolved" status or "accept the response" from the business for this complaint.
Final Consumer Response /* (4200, 17, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Richmond has inspected my concerns. However we are still waiting for the work to be scheduled and completed.
At this point in time, the issues have not been resolved.
Final Business Response /* (4000, 19, 2015/11/20) */
11/20/15

Denver/Boulder Revdex.com
Attention: [redacted] CO XXXXX-XXXX

RE: Revdex.com Case # XXXXXXXX

Dear Miss [redacted]
We contacted Mr. [redacted] on XX-XX-XXXX with a resolution to their concerns. We are moving forward with work orders to address their items and have scheduled work days on December 3rd and 4th to resolve outstanding items as listed. Items to be completed in December are as follows: address drywall, trim, screen door, kitchen window, guest bath shower door, door latch, inspect and address subfloor, carpet, and flooring concerns, inspect HVAC, and replace dining room light fixture.
The garage door paint will be addressed, but is dependent on weather. The landscaping repairs will be addressed in the spring.
We will contact the buyer to confirm all scheduled dates and times and are working toward having all warrantable concerns addressed by 12-4-2015, weather permitting.
We apologize for any frustration our customer may have experienced and we are working to resolve the concerns.
Please let us know if you have any questions.
Sincerely,
[redacted]
Home Care Manager, Northern Colorado Division
Richmond American Homes

10/11/17   [redacted]   RE: Revdex.com Case # [redacted]   Dear Mr. [redacted]:   [redacted], Home Care Manager, contacted [redacted] directly on 10/3/17 by phone. A work day is scheduled...

for today 10/11/2017, 8 AM to 12PM, to complete additional work.     Richmond has agreed to do the following items listed in the complaint per our warranty program guidelines:  #12 Remove and replace garage service door stoop #13 Replace garage service door and jambs #15 replace rear patio counterfort and re-pour pad #17 Supply [redacted] with copy pf Engineer’s report and patch cracks as recommended. Richmond also agreed to repaint the body of the house and touch up the trim. All above listed repairs will be completed as outlined in the RWC warranty program. A Richmond Home Care Representative will schedule the above items with [redacted] to be completed as soon as possible.     We apologize for any frustration our customer may have experienced and we are working to resolve the concerns.   Please let us know if you have any questions.   Sincerely, [redacted]