Revdex.com received e-mail directly from consumer (7/5/17), indicating he considers the matter resolved:"Thank you so much for your help in resolving the situation between myself and Richfield Bloomington Honda I am thankful for services like yours to keep businesses in check and moving forward with honesty and integrity, neither of which were on hand for the transaction below.I am very much satisfied with the outcome They have sent me a check for the full amount, which is exactly what I asked for."
Our Service Manager, Brent [redacted] has researched this complaintWe regret if there was miscommunication concerning a repair that has to be diagnosed before we can give the customer an estimateBrent has tried un-successfully to reach Ms [redacted] at the numbers given but has left messages for her to call him backHe wanted to apologize for not responding properly to her request for contact and to review the service she was givenAlso, that we agree to reimburse her the $she has requestedA check has been put in the mail to her home address
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help in this matterAs I had been unable to get a response from the business myself, your assistance was invaluable.***
Our Service Manager, Brent *** spoke to *** *** on 1/24/concerning this complaintThe issue was reviewed and a resolution agreed uponWe have agreed to send Ms*** a $Holiday gift card for her concern
Ms. [redacted] met with Service Manager, Jason [redacted] and Sales Manager, Matt [redacted] on June 24, 2017. Her issues were reviewed and they agreed to a plan to resolve them. The brake and door panel issue were resolved at RB Honda. Ms. [redacted] will be going to a Chevrolet dealer to have the keys...
replaced and order new floor mats. RB Honda will either reimburse her or be billed by the Chevrolet dealer. Sincerely, Jason [redacted]Service ManagerRichfield Bloomington Honda###-###-####[email protected]
I have received the complaint from [redacted] concerning his service visit. I apologise that our diagnostic fee was not explained to you at the time of write up and prior to the service. I will be refunding Mr. [redacted]'s $88.80 as he has requested. Sincerely, Jason [redacted]Service...
Revdex.com received e-mail directly from consumer (7/5/17), indicating he considers the matter resolved:"Thank you so much for your help in resolving the situation between myself and Richfield Bloomington Honda. I am thankful for services like yours to keep businesses in check and moving forward with honesty and integrity, neither of which were on hand for the transaction below.I am very much satisfied with the outcome. They have sent me a check for the full amount, which is exactly what I asked for."
Our Service Manager, Brent [redacted] has researched this complaint. We regret if there was miscommunication concerning a repair that has to be diagnosed before we can give the customer an estimate. Brent has tried un-successfully to reach Ms. [redacted] at the numbers given but has left messages for her...
to call him back. He wanted to apologize for not responding properly to her request for contact and to review the service she was given. Also, that we agree to reimburse her the $150.00 she has requested. A check has been put in the mail to her home address.
Revdex.com received e-mail directly from consumer (7/5/17), indicating he considers the matter resolved:"Thank you so much for your help in resolving the situation between myself and Richfield Bloomington Honda I am thankful for services like yours to keep businesses in check and moving forward with honesty and integrity, neither of which were on hand for the transaction below.I am very much satisfied with the outcome They have sent me a check for the full amount, which is exactly what I asked for."
Our Service Manager, Brent [redacted] has researched this complaintWe regret if there was miscommunication concerning a repair that has to be diagnosed before we can give the customer an estimateBrent has tried un-successfully to reach Ms [redacted] at the numbers given but has left messages for her to call him backHe wanted to apologize for not responding properly to her request for contact and to review the service she was givenAlso, that we agree to reimburse her the $she has requestedA check has been put in the mail to her home address
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help in this matterAs I had been unable to get a response from the business myself, your assistance was invaluable.***
Our Service Manager, Brent *** spoke to *** *** on 1/24/concerning this complaintThe issue was reviewed and a resolution agreed uponWe have agreed to send Ms*** a $Holiday gift card for her concern
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Ms. [redacted] met with Service Manager, Jason [redacted] and Sales Manager, Matt [redacted] on June 24, 2017. Her issues were reviewed and they agreed to a plan to resolve them. The brake and door panel issue were resolved at RB Honda. Ms. [redacted] will be going to a Chevrolet dealer to have the keys...
replaced and order new floor mats. RB Honda will either reimburse her or be billed by the Chevrolet dealer. Sincerely, Jason [redacted]Service ManagerRichfield Bloomington Honda###-###-####[email protected]
I have received the complaint from [redacted] concerning his service visit. I apologise that our diagnostic fee was not explained to you at the time of write up and prior to the service. I will be refunding Mr. [redacted]'s $88.80 as he has requested. Sincerely, Jason [redacted]Service...
ManagerRichfield Bloomington Honda###-###-####
Revdex.com received e-mail directly from consumer (7/5/17), indicating he considers the matter resolved:"Thank you so much for your help in resolving the situation between myself and Richfield Bloomington Honda. I am thankful for services like yours to keep businesses in check and moving forward with honesty and integrity, neither of which were on hand for the transaction below.I am very much satisfied with the outcome. They have sent me a check for the full amount, which is exactly what I asked for."
Our Service Manager, Brent [redacted] has researched this complaint. We regret if there was miscommunication concerning a repair that has to be diagnosed before we can give the customer an estimate. Brent has tried un-successfully to reach Ms. [redacted] at the numbers given but has left messages for her...
to call him back. He wanted to apologize for not responding properly to her request for contact and to review the service she was given. Also, that we agree to reimburse her the $150.00 she has requested. A check has been put in the mail to her home address.