Richey's Furniture

Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Customer purchased a sofa and chairs in March of this yearCustomer changed the original sofa to a custom ordered sofa as she has statedDeposit was made and as most customers want their furniture as soon as possible salesperson ordered custom sofa and marked the chairs on floor to customerThe chairs are now the customers and can not be sold to anyone else as a deposit has been put on themCustom order furniture is not subject to cancellation as noted on the sales ticket, and is a common practice with most furniture stores in the business We now have chairs and a custom sofa in inventory we have held for customer for months now The cost associated with holding this merchandise and not being able to sell it to other customers during this time frame, and the cost of having a custom order sofa which we now have to deal with, we do not believe customer is entitled to a refund of her deposit

Initial Business Response /* (1000, 5, 2015/08/03) */
Customer purchased a sofa and chairs in March of this yearCustomer changed the original sofa to a custom ordered sofa as she has statedDeposit was made and as most customers want their furniture as soon as possible salesperson ordered
custom sofa and marked the chairs on floor to customerThe chairs are now the customers and can not be sold to anyone else as a deposit has been put on themCustom order furniture is not subject to cancellation as noted on the sales ticket, and is a common practice with most furniture stores in the business
We now have chairs and a custom sofa in inventory we have held for customer for months now
The cost associated with holding this merchandise and not being able to sell it to other customers during this time frame, and the cost of having a custom order sofa which we now have to deal with, we do not believe customer is entitled to a refund of her deposit