Richardsons Microscope Sales

January 22 2016Ms. [redacted] claims she was unaware her credit card information was on file and scheduled to be run on June 30th. Ms. [redacted] signed the voucher granting us permission to run the charge on June 30th 2015 which contained her credit card information. A copy of this voucher was included in my last response. The balance due was also written on her membership agreement which she also signed and was also attached in my previous response.  Ms. [redacted] received a call from her representative after she joined to answer any questions she might have and they spoke again on the June 30th briefly as Ms. [redacted] stated she was driving and would return her call.I encourage Ms. [redacted] to contact the office at (480) 941-0500 at her convenience to schedule a time for her Photo and Video session. We have already had four members announce their engagements and two members were marries just in the past three weeks. We are looking forward to assisting Ms. [redacted] in her quest to find love and companionship. Sincerely, Tammy S[redacted] Center Director

This person is not a member of our organization.

To Whom it may concern;Ms.[redacted] claim that she was unaware of the agreement to run her card is false. This was clearly stated on her Membership Agreement which was signed and initialed by Ms. [redacted] as well as the signed voucher which also has her signature.  Her membership representative...

called Ms. [redacted] on June 30th and was informed that she was driving and would return her call. No return call was ever received. On September 4th 2015 at 2:40 pm,  our manager called Ms. [redacted] and left a message to discuss  the letter we received and again no return call was received. As no cancellation request was ever received from Ms. [redacted] within the 3-day cancellation period, I would encourage  Ms.[redacted] to use her membership and allow Phoenix Singles to assist her in finding someone special.  As of January 1st 2016 to January 14th 2016  six of our members have announced their engagements. I have attached Ms. [redacted] memberships agreement as well as her signed voucher. If you would like any further explanation or documentation supporting the above mentioned facts, please feel free to contact me. Sincerely, Tammy S[redacted] Center Director

In 2014 Phoenix Singles had 6 members announce their engagements and 8 members were married. Already in 2015 we have had 6 members announce their engagements and 2 members were married. In accordance with Arizona State Law, Phoenix Singles honors 3-day...

cancellations. Ms. [redacted] never made any attempt at cancelling her membership via the proper, state-sanctioned methods (via certified mail or hand-delivered letter) during her cancellation period, which is clearly stated on our contract that Ms. [redacted] signed.  While I can appreciate that Ms. [redacted] is frustrated that the [redacted] men she selected did not choose to meet her, Phoenix Singles works on a “mutual consent” basis and cannot guarantee that someone will respond favorably to them.  We provide opportunities and assist our members in any way we can, but we can’t guarantee specific results.  Currently Ms. [redacted] has a gentleman waiting for her to respond to his request to meet her. On Sunday April 26, 2015 we hosted a cooking class in North Phoenix, Sunday May 31st, 2015 we had cruise on Saguaro Lake, Sunday June 28th, 2015 we had a day trip to Sedona, Thursday July 16th, 2015 we will be hosting a learn to paint class in Mesa and on Friday August 21st we will be hosting a tequila tasting at a restaurant in Old Town Scottsdale. We try to accommodate our members’ schedules. If there is a day she would prefer an event to be held so she may attend, please have her contact [redacted] at ###-###-####. I would like to invite Ms. [redacted] to schedule a complimentary appointment with our member advisor, Mrs. [redacted]. She can assist Ms. [redacted] in her endeavors here at Phoenix Singles, and can hopefully point her in the right direction. Mrs. [redacted] has been extremely successful at helping our members find that special someone. Should you require any further documentation or have any questions please feel free to contact me at ###-###-####Sincerely, Tammy Smith Center Director

I never said I was unaware of the 3 day cancellation policy. If I wanted to cancel would have cancelled within the 3 days but that was not my intent. I said I never agreed to have my card number kept by the business. The premise of the reply is completely false. I never received any messages on my phone. If true, the business only tried to contact me long after my initial contact with them and me expressing my displeasure with the way they handled my card. They only tried to contact me, if they did contact, me after I complained to the credit card company for services not received. Furthermore, if they truly left a message that was not returned, they could have emailed or written. It is just unfortunate this business relies on unhappy customers to make maximum profits.

She will receive a complimentary renewal. There will be no refund as she has sent out nine v-pops. She just called and will be accepting the renewal. Thank YouTammy S[redacted]

It is impossible to be proactive with the membership, when I am not receiving appropriate profiles.  Remember, that I had to call _Phoenix Singles to ask for profiles.  I told Jasmine during the interview that I lived in Sun City and could not drive to Scottsdale daily or weekly to look at their data base.  Jasmine assured me that was no problem.  She said she would email me up to 5 profiles per day and to let her know which ones I was interested in contacting.  It didn't happen.  Jasmine sent me a total of 2 profiles, and I had to ask her for them.  Neither  one met the criteria I requested.  I received a total of 4 profiles, all of which I had to ask for.  None of them truly met the requirements I requested.  They never responded to any of my emails when I asked questions or told them how unhappy I was with their service.  They did not and would mot communicate with me unless I initiated a phone call.  How are they serving me?  What did I pay so much money for so far?  I have gotten nothing from them worthwhile. Phoenix Singles is scamming people.  Read Reviews on Phoenix Singles Reviews, www.Ripoffreport.com and Yelp.  Everyone is basically saying the same thing.  Phoenix Singles took their money and did not follow through with dating profiles.  They should not be allowed to continue doing so.  I have documentation to prove every word I've said and I hope you will put  forth some more effort into resolving this favorably for me. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this...

action and, if it does, will consider this complaint resolved.
[redacted]
[redacted]