Very poor customer service, no time management skills, very slow and unprofessional employees
My fiance and I went with this company because it was more local and it had offered us a good deal on our moveMy fiance was in the ICU at the time and it was only myself moving, but I had done all the packingMoving day came and I called the morning of to confirm everything because I just had a feeling that something was wrongThey said they'd be there at this time
Well, that time came and wentI gave them another minutes because I know how it can be, I didn't want to rush themI called them and they said, that they were on their wayAnother hours later, I called and they said they were stuck in trafficI called another hour later and they said that they were stuck at another job, but would call when they were on their wayI was trying to give them the benefit of the doubt, but I was getting a bit frustrated with it all11pm came and I called them and I asked where they wer
Lost items or reimbursement for lost items have passed their contracted day resolution period and the company has not responded back to me
Rolls Trans Group lost my queen size head board for my bed and a step ladderI am more worried about the head board to my bed, that I can not sleep on because there is nothing to hold the rails together without the head boardThis was an antique solid oak cherry wood piece from Basset that went specifically with my bed rails and matched my entire bedroom suiteIt was handed down through the generations in my family from my great grandparentsI filed the claim on 9/25/The contract stated that Rolls Trans Group had days to find the items or come up with a resolution or they could ask for an extensionIt has been over days, exactly, and I have no resolution and they have not returned my missing itemsI have emailed Rolls Trans Claims management department, as I was told to do, several times in the past few weeks and have not
Overcharged, Broken, Missing items in move, No reply when complaint filed for reimbursement
I was quoted have of what I had to pay to have my property moved from MD to FL
My property did not arrive until a week after the confirmed delivery date
When it arrived, only one 5ft man unpacked the truck
There were broken items, missing items, they damaged the wood floors in my new home
I called to complain & they said they would send me paperwork to file a formal complaint
I filed to their specifics & never heard back from them
I tried emails & phone calls but got the run around & no email responses
Awesome!
The movers really care about doing things rightThey are friendly, conversational, and politeI've read other reviews, but I've had a very positive experience and have recommended them to others
Our experience from the Front Office (Julie) to the movers was a 5+++ experience The movers were extremely professional they took time ensuring that each piece of furniture was wrapped in blankets and tapped to prevent damage in transport Since this is the fourth time we moved this furniture we certainly recognize A+++ workers Highly recommend Rolls Trans Group for any move regardless of distance Amelia and Richard *** THE BEST IN THEIR BUSINESS
Broke 1/of items/furnitureMissing personal filesMade me sign Inventory List "before" any items were moved into home
Broke 1/of items/furnitureMissing personal filesMade me sign Inventory List "before" any items were moved into home even though document stated "WARNING - do not sign until checking shipment, counting items, and describing loss or damage." Driver wanted payment upon arriving, and would not move anything in until I signed the paper Original company hired was One Way Van Lines This was a long distance move, so they contract w/Roll Trans Group
Nothing was strapped down for a cross country move Furniture fell on boxes; many were crushed and contents destroyed I did not pick them out The work was brokered out Very disappointed with this company Customers beware
Broke or damaged several costly items during transportation from ***, Va to *** IL
We are very disappointed with this movers
Company Details:
Name of moving company: Rolls Trans Group LLC, Ph: 855-778-
Order No: ***
Pick up Date: 2/23/
Delivery Date: 3/8/
They packed the items on Feb 23, at my apartment in ***, Va to *** IL Their staff were not professional, even during the time of packing we were not happy with their service
The delivery was done on March 8, by driver MrJamesHe was only one person who came to deliver the itemsHe was rushing to leave after the delivery without bothering to assemble the items which was taken apart while packing Also, we had to help him to move items like sofa as he was struggling to move them from truck into the house
Our electronic items were not padded properly and packed poorly and all of them are brokenWe noticed the damage at the time of delivary and cal
My property is supposed to be delivery after week, it's 30days and am still waiting on my property.l have called and emailed the company to no avail
on January 27, l paid a company named Rolls van lines to move my property from Baltimore MD to Columbus OHBefore my property was picked up on Jan 30, the communication was very good after my property was picked everything changedthe company picked up my things Jan 30th and promised me it was going to be delivered within weeks which was February I waited and did not get my stuff, I started calling and no one would pick my calls nor return my callsi finally spoke to a guy called Alex who told me that the manager Thomas will give me a call backi started calling to speak with the manager , I did not get to talk to the manager until after days.it was so frustratingwhen he finally called me,I asked him why my stuff was not delivered, he told me that a lady that was going my route cancelledthe manager (Thomas) made me a pr
Took days for my things to arriveTried to say I had more cubic feet then I didMisquoted They went through my things and I am missing things
Move date from Florida August Order number rh *** Misquoted argued I had more cubic feet then I didTook days to deliver my thingsBrought a flat screen tv, and a headboard into my house and it did not belong to meAnd they said are you sure? Went through my personal belongings I asked where are my pictures and was told they were in my safeI am missing $worth of thingsI called to resolve this and told them I was going to call the Revdex.com,and he said are you threatening me ? Then told me I was not special
Recently my daughter moved from VA to ILRolls Van Lines gave us an estimate based on the inventory list I submitted themThey quoted me for cubic ft (924.00) and assured us that there will not be any additional chargeAfter the movers loaded her items, they changed the weight to cubic ft and told us that it is only for insurance purpose and there will not any extra chargesWe were notified by email and phone call from the company that the quote was inaccurate and the new charges are now based on the cubic foot ($1670.00)We were told that since there was our signature we had to payAfter many calls the company said changed the amount to $and told us that we had to agree before our things can be delivered
The Rolls Trans Group did a move for my family on 2/27/The movers they sent were quite professional, constant workers, very pleasant, and handled our possessions with the utmost careWe could not be more proud of how efficiently and smoothly the move was carried outWe are keeping their number on file for when our next move is from the apartment to our permanent homeI cannot recommend them any higher other than awesome company They are quite willing to please
Late arrival to move house
Company gave us a window of 8-9am that they would arrive to move houseWe called at 8:03am and was assured they would be there within the alloyed timeframeCompany called at 9:to let us know that they were an hour awayMovers did not show up until 10:15amWe called the company to see why they were late and why there was no courtesy call as I was waiting at the storage unit for 2.5hrsThe "office manager" says that they guarantee the date but they can't guarantee the timeI began to explain to her that while I am upset that they were late, I am more upset that there was no courtesy call to me to let me know that they were going to be lateShe began to argue with me and told me that there would be no compensation for showing up 1.5hrs after the window we were givenI asked to speak to her superiors and she said the only one above her was the ownerI asked for his info and she gave me the main office emailThe crew was great but the company's custo
The company's mover's damaged my glass bar tableDid not pack it correctly and when they moved the glass top smashed the 2nd section as well
I was told they had insurance and I would be compensated for the damage I filed a Loss and Damage claim with the company back in April I was told it could take up to days to make a determination on the claim I have leftseveral phone calls and emails requesting the status to no avail They have never responded to my emails I just left a message with a Tyraina(sp) I hope to have this matter resolvedIf not, I will go to court for the loss of my item I will never use nor recommend this service to anyone On top of breaking my furniture There were several items that were installed incorrectly The glass tv stand, and bed frames to name a fewInitial claim submitted on 4/28/via email
Quote was constantly changing and still fell 30% short of what my final services cost wasUnacceptable margin for errorTheir emergency assistance hotline, intended for day-of-moving services, was not attended on the day of my move and I was left to sign the contract for receipt of goods prior to the movers actually unloading the truckHidden/misrepresented fees were common and naturally there was no cooperation in seeking recourse/accommodations after the move was completeTheir services are in no way competitive with other shipping companies and you should look elsewhere
Rolls moved my house from Dover DE to Champaign IL in Oct Rolls damaged many items in the move I have not been reimbursed
Rolls moved my family home from Dover DE to Champaign IL in October The move was finalized on October Upon receipt of the goods many items were severely damagedhe movers wrapped most items in heavy duty packing tape without first wrapping in plastic The adhesive of the tape ruined several pieces of furniture and office items For example, my wife's vanity, which is a finished oak, still has pieces of packing tape adhering to the wood on the mirror section- we have not attempted to remove it for fear of it ruining the varnish The damage from the tape resulted in us having to dispose of our office file cabinets Rolls also destroyed my wife's office desk (she works from home), our television stand, and our new treadmill Ironically, Rolls charged us an additional $to move the treadmillWe had to pay another $to repair the damage
I was Truly Impressed by How Professional my experience with Rolls Moving VompanyWhen I called they were so Nice they made my Moving experience easyI would recommend this Moving Company to everyone that I know and I need to move in the Future I will definitely call them back
Thank you Rolls Moving Company
Sandra L Thomas
A claim was filed for damaged and missing items
The claim was never acknowledged nor settled
On October 1, We were assigned this moving company by Paul S*** in Florida @***Job #***
We had no idea how using a moving service worked
For us we googled moving companies and Paul was very friendly and gave us usable information
We chose to go with himLittle did we know he was a broker He put us with Rolls Van LinesThey in turn have contract driversSo basically you get a third party vendor You are given their phone number once they are assigned your loadWhen we called the number we were told abruptly to call "Rolls," and they hung up, which I consider rude
They came out right away as we had a tight timeline
These companies pick up their shipments via a dispatcher who routes these trucks
We are more familiar with the individual serviceThis is not an individual service provided for single family residents
Yours items get put on the truck
I contacted Rolls last minute after another moving company flaked on me I needed to be out of my Apt on the weekend and they accommodated my request with a Sunday move They were cautious with my things and upon delivery they were prompt and fast with the move in
The movers shattered and broke my downstairs house window while moving furniture and offered me $cash to fix itUnacceptable!
While unloading boxes and furniture into my new home, the movers shattered and broke my 1st floor windowI took photos and asked them what we will do to remedy this situation, they offered to pay me $cash to just forget about itAre you kidding me?! A brand new window does not cost thirty dollars, they are expensiveI emailed the company and nobody responded to my claim photosThen I called and the woman on the phone was nasty and siad the company is not responsible for brokeWindows and that I should have accepted a verbal agreement with the driver to take $This is unprofessional and unacceptableMy child is touching broken glass and I had to buy wood to cover the entire window and protect my familyMenawhile this awful company told me to call a lawyer and hung up on me
Very poor customer service, no time management skills, very slow and unprofessional employees
My fiance and I went with this company because it was more local and it had offered us a good deal on our moveMy fiance was in the ICU at the time and it was only myself moving, but I had done all the packingMoving day came and I called the morning of to confirm everything because I just had a feeling that something was wrongThey said they'd be there at this time
Well, that time came and wentI gave them another minutes because I know how it can be, I didn't want to rush themI called them and they said, that they were on their wayAnother hours later, I called and they said they were stuck in trafficI called another hour later and they said that they were stuck at another job, but would call when they were on their wayI was trying to give them the benefit of the doubt, but I was getting a bit frustrated with it all11pm came and I called them and I asked where they wer
Lost items or reimbursement for lost items have passed their contracted day resolution period and the company has not responded back to me
Rolls Trans Group lost my queen size head board for my bed and a step ladderI am more worried about the head board to my bed, that I can not sleep on because there is nothing to hold the rails together without the head boardThis was an antique solid oak cherry wood piece from Basset that went specifically with my bed rails and matched my entire bedroom suiteIt was handed down through the generations in my family from my great grandparentsI filed the claim on 9/25/The contract stated that Rolls Trans Group had days to find the items or come up with a resolution or they could ask for an extensionIt has been over days, exactly, and I have no resolution and they have not returned my missing itemsI have emailed Rolls Trans Claims management department, as I was told to do, several times in the past few weeks and have not
Overcharged, Broken, Missing items in move, No reply when complaint filed for reimbursement
I was quoted have of what I had to pay to have my property moved from MD to FL
My property did not arrive until a week after the confirmed delivery date
When it arrived, only one 5ft man unpacked the truck
There were broken items, missing items, they damaged the wood floors in my new home
I called to complain & they said they would send me paperwork to file a formal complaint
I filed to their specifics & never heard back from them
I tried emails & phone calls but got the run around & no email responses
Awesome!
The movers really care about doing things rightThey are friendly, conversational, and politeI've read other reviews, but I've had a very positive experience and have recommended them to others
Our experience from the Front Office (Julie) to the movers was a 5+++ experience The movers were extremely professional they took time ensuring that each piece of furniture was wrapped in blankets and tapped to prevent damage in transport Since this is the fourth time we moved this furniture we certainly recognize A+++ workers Highly recommend Rolls Trans Group for any move regardless of distance Amelia and Richard *** THE BEST IN THEIR BUSINESS
Broke 1/of items/furnitureMissing personal filesMade me sign Inventory List "before" any items were moved into home
Broke 1/of items/furnitureMissing personal filesMade me sign Inventory List "before" any items were moved into home even though document stated "WARNING - do not sign until checking shipment, counting items, and describing loss or damage." Driver wanted payment upon arriving, and would not move anything in until I signed the paper Original company hired was One Way Van Lines This was a long distance move, so they contract w/Roll Trans Group
Nothing was strapped down for a cross country move Furniture fell on boxes; many were crushed and contents destroyed I did not pick them out The work was brokered out Very disappointed with this company Customers beware
Broke or damaged several costly items during transportation from ***, Va to *** IL
We are very disappointed with this movers
Company Details:
Name of moving company: Rolls Trans Group LLC, Ph: 855-778-
Order No: ***
Pick up Date: 2/23/
Delivery Date: 3/8/
They packed the items on Feb 23, at my apartment in ***, Va to *** IL Their staff were not professional, even during the time of packing we were not happy with their service
The delivery was done on March 8, by driver MrJamesHe was only one person who came to deliver the itemsHe was rushing to leave after the delivery without bothering to assemble the items which was taken apart while packing Also, we had to help him to move items like sofa as he was struggling to move them from truck into the house
Our electronic items were not padded properly and packed poorly and all of them are brokenWe noticed the damage at the time of delivary and cal
My property is supposed to be delivery after week, it's 30days and am still waiting on my property.l have called and emailed the company to no avail
on January 27, l paid a company named Rolls van lines to move my property from Baltimore MD to Columbus OHBefore my property was picked up on Jan 30, the communication was very good after my property was picked everything changedthe company picked up my things Jan 30th and promised me it was going to be delivered within weeks which was February I waited and did not get my stuff, I started calling and no one would pick my calls nor return my callsi finally spoke to a guy called Alex who told me that the manager Thomas will give me a call backi started calling to speak with the manager , I did not get to talk to the manager until after days.it was so frustratingwhen he finally called me,I asked him why my stuff was not delivered, he told me that a lady that was going my route cancelledthe manager (Thomas) made me a pr
Took days for my things to arriveTried to say I had more cubic feet then I didMisquoted They went through my things and I am missing things
Move date from Florida August Order number rh *** Misquoted argued I had more cubic feet then I didTook days to deliver my thingsBrought a flat screen tv, and a headboard into my house and it did not belong to meAnd they said are you sure? Went through my personal belongings I asked where are my pictures and was told they were in my safeI am missing $worth of thingsI called to resolve this and told them I was going to call the Revdex.com,and he said are you threatening me ? Then told me I was not special
Recently my daughter moved from VA to ILRolls Van Lines gave us an estimate based on the inventory list I submitted themThey quoted me for cubic ft (924.00) and assured us that there will not be any additional chargeAfter the movers loaded her items, they changed the weight to cubic ft and told us that it is only for insurance purpose and there will not any extra chargesWe were notified by email and phone call from the company that the quote was inaccurate and the new charges are now based on the cubic foot ($1670.00)We were told that since there was our signature we had to payAfter many calls the company said changed the amount to $and told us that we had to agree before our things can be delivered
The Rolls Trans Group did a move for my family on 2/27/The movers they sent were quite professional, constant workers, very pleasant, and handled our possessions with the utmost careWe could not be more proud of how efficiently and smoothly the move was carried outWe are keeping their number on file for when our next move is from the apartment to our permanent homeI cannot recommend them any higher other than awesome company They are quite willing to please
Late arrival to move house
Company gave us a window of 8-9am that they would arrive to move houseWe called at 8:03am and was assured they would be there within the alloyed timeframeCompany called at 9:to let us know that they were an hour awayMovers did not show up until 10:15amWe called the company to see why they were late and why there was no courtesy call as I was waiting at the storage unit for 2.5hrsThe "office manager" says that they guarantee the date but they can't guarantee the timeI began to explain to her that while I am upset that they were late, I am more upset that there was no courtesy call to me to let me know that they were going to be lateShe began to argue with me and told me that there would be no compensation for showing up 1.5hrs after the window we were givenI asked to speak to her superiors and she said the only one above her was the ownerI asked for his info and she gave me the main office emailThe crew was great but the company's custo
The company's mover's damaged my glass bar tableDid not pack it correctly and when they moved the glass top smashed the 2nd section as well
I was told they had insurance and I would be compensated for the damage I filed a Loss and Damage claim with the company back in April I was told it could take up to days to make a determination on the claim I have leftseveral phone calls and emails requesting the status to no avail They have never responded to my emails I just left a message with a Tyraina(sp) I hope to have this matter resolvedIf not, I will go to court for the loss of my item I will never use nor recommend this service to anyone On top of breaking my furniture There were several items that were installed incorrectly The glass tv stand, and bed frames to name a fewInitial claim submitted on 4/28/via email
Quote was constantly changing and still fell 30% short of what my final services cost wasUnacceptable margin for errorTheir emergency assistance hotline, intended for day-of-moving services, was not attended on the day of my move and I was left to sign the contract for receipt of goods prior to the movers actually unloading the truckHidden/misrepresented fees were common and naturally there was no cooperation in seeking recourse/accommodations after the move was completeTheir services are in no way competitive with other shipping companies and you should look elsewhere
Rolls moved my house from Dover DE to Champaign IL in Oct Rolls damaged many items in the move I have not been reimbursed
Rolls moved my family home from Dover DE to Champaign IL in October The move was finalized on October Upon receipt of the goods many items were severely damagedhe movers wrapped most items in heavy duty packing tape without first wrapping in plastic The adhesive of the tape ruined several pieces of furniture and office items For example, my wife's vanity, which is a finished oak, still has pieces of packing tape adhering to the wood on the mirror section- we have not attempted to remove it for fear of it ruining the varnish The damage from the tape resulted in us having to dispose of our office file cabinets Rolls also destroyed my wife's office desk (she works from home), our television stand, and our new treadmill Ironically, Rolls charged us an additional $to move the treadmillWe had to pay another $to repair the damage
I was Truly Impressed by How Professional my experience with Rolls Moving VompanyWhen I called they were so Nice they made my Moving experience easyI would recommend this Moving Company to everyone that I know and I need to move in the Future I will definitely call them back
Thank you Rolls Moving Company
Sandra L Thomas
A claim was filed for damaged and missing items
The claim was never acknowledged nor settled
On October 1, We were assigned this moving company by Paul S*** in Florida @***Job #***
We had no idea how using a moving service worked
For us we googled moving companies and Paul was very friendly and gave us usable information
We chose to go with himLittle did we know he was a broker He put us with Rolls Van LinesThey in turn have contract driversSo basically you get a third party vendor You are given their phone number once they are assigned your loadWhen we called the number we were told abruptly to call "Rolls," and they hung up, which I consider rude
They came out right away as we had a tight timeline
These companies pick up their shipments via a dispatcher who routes these trucks
We are more familiar with the individual serviceThis is not an individual service provided for single family residents
Yours items get put on the truck
I contacted Rolls last minute after another moving company flaked on me I needed to be out of my Apt on the weekend and they accommodated my request with a Sunday move They were cautious with my things and upon delivery they were prompt and fast with the move in
The movers shattered and broke my downstairs house window while moving furniture and offered me $cash to fix itUnacceptable!
While unloading boxes and furniture into my new home, the movers shattered and broke my 1st floor windowI took photos and asked them what we will do to remedy this situation, they offered to pay me $cash to just forget about itAre you kidding me?! A brand new window does not cost thirty dollars, they are expensiveI emailed the company and nobody responded to my claim photosThen I called and the woman on the phone was nasty and siad the company is not responsible for brokeWindows and that I should have accepted a verbal agreement with the driver to take $This is unprofessional and unacceptableMy child is touching broken glass and I had to buy wood to cover the entire window and protect my familyMenawhile this awful company told me to call a lawyer and hung up on me