Richard M Godfrey

I am rejecting this response because:1/ As per Lexus of Edison, 2017 GX460 wasn't there available in stock on 9/22/2016! I had to WAIT for at least ONE month for the 2017 model if I wanted to accept the "Offer"! In fact, they just make up this "offer" to make themselves sounds better in some way. 2/ I spoke to both salespersons Kelvin & Tyler regarding this deal since 9/19/2016. I don't think it was simple just a "mistake "! I am sure that my GX was sold to other people for some reasons or my GX was actually never there! It might be the way how Lexus of Edison runs the business to force the customers to buy 2017 models. 3/ I wasted one hour there for waiting in Lexus of Edison on 9/22/2016! I still don't understand why they don't tell me in the very beginning so that I don't have to waste my time there! Lexus of Edison just don't care about the customers!

Customer is pcking up new Vehicle 10-14-15 an is now very happy

I spoke with Client yesterday--Title issue has been fixed and bank confirmed receipt. Customer has a scheduled appointment tuesday 12-13 to have remote start installed free of charge-I will be following up with client once worked is completed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Every client we do business with signs a general disclosure agreement authorizing the dealer and any creditor to which the dealers submits the application to. We will submit to several banks to get the best rate possible for our client. The dealership only runs the customer credit 1 time. Thank...

you [redacted]