Rich Gas Inc

COMPLAINT BY GERALD *** SENT ON 8/21/ID#*** Richgas Policy as stated on our customer contracts is cylinder users must us at least cylinder each year-gallons and bulk customers must use refills each year of 70% of tank volumeI instituted this policy when I began working for this
family owned business in This is my second or third complaint to Revdex.com in that timeThe other complaint I remember was one similar to this one.Propane tanks are very expensive and we therefore try to match their size with the amount of propane people use to get our quickest return on investmentWe installed a Gallon tank for Mr*** on March 17, and his usage has been as follows:3/14/Gals. 4/24/Gals.11/12/Gals 10/4/Gals.11/19/Gals 1/16/Gals.This is a camp and there's always a possibility that more people will be using it and buymore propane so we are extra lenient with our policy.Each summer we attempt to exchange and downsize tanks to reduce our need to purchase new ones, especially the larger sizesWe were going to downsize Mr***'s Galtank to 100# cylinders in 2015, but we couldn't contact him, so we let it rideWe tried again this year and couldn’t find a phone number so we pulled the tankThis usually gets their attention so we can settle on a solution,Mr*** found out his tank was missing and called immediately, madder than a ’’wet hen”He's of the mentality that no girl is going to tell him what's what so my bookkeeper told him I'd callI returned his call either that evening or the following morning and he was loaded for bear.He started in saying we should have let him knowI stated it was his responsibility to notify us of any change in ownership, address or phone number and he became unreasonable, saying I should have written to himI told him we had hundreds of accounts who wouldn’t answer phones or had changed phone numbers and we couldn't notify them by mailI tried to explain the fault was his, our company has always been more than fair, we bend over backward to keep customers happy but he kept getting meanerI don't remember how the conversation ended but I know I didn’t lose my cool.There is no way we will ever take him on as a customerWe intend to charge our usual fee for pulling his tank and the balance of his credit will be returned to himI am in no hurry to do this.Sincerely,Hugh R*** - Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]