Rice Drywall & Plaster

The hotels included in this vacation package were listed and known prior to purchase. A full refund is not warrented as we have not misrepresented any hotel location Below is what was listed on our website and Groupon website: Round-trip economy class airfare to Rome (FCO) and from
Venice (VCE)Hertz Manual intermediate carnights in Rome area at the Villa Mercede or similarnights in Tuscany at the Fattoria degli Usignoli (bedroom apartment) or similarnights in Treviso at the Villa Park BolognesePLUS!Breakfast DailyWine tasting at Castello Di MeletoWine tasting at Fattoria San MicheleBelow is our response to the client's comments which they have also posted on our TrustPilot review site:Dear ***: While we appreciate your candid feedback we must point out that the hotels included in your vacation package were as listed on our website and Groupon's website.Hotel names were disclosed at advertising to allow for potential travelers to review and decide if this vacation package fits what they were looking forIn fact, we did list the lasthotel in Treviso - not Venice IslandWhen you contacted our office on Day of your trip we understood that you had already re-designed the remainder of your vacation as youwere not happy with hotel locationsAs you have indicated in your review, your concerns have already been reviewed by our Customer Service Department and the compensationoffered was as a gesture of goodwill for your disappointment with the Rome hotel itself and the wine tastings (although the date error was corrected and your vouchers were updatedprior to the start of our trip)This refund has been processed and should be posted to your account within the weekAlthough we never like to receive such poor reviews as theydon't indicate the feeling of the majority of our travelers we do hope that readers will take from this the importance of determining whether a specific vacation package is what theyare looking for based on their travel interests.Best regards: Great Value Vacations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** booked a non-refundable vacation package to Ireland on April *, for travel commencing on June *, This package included roundtrip airfare, hotel accommodations and rental car*** *** purchased Travel Insurance from TripMateThe TripMate Trip Cancellation Waiver, Plan
#***, provides a full refund as long as the trip is cancelled hours prior to departure. Inside hours prior to travel, full cancellation penalties apply and no refund is provided*** *** was provided the below information about the TripMate Cancellation Plan at the time she chose to purchase the insurance when booking on our website, and again on the voucher for the insurance that was emailed to her on April **, 2015: "Trip Cancellation*: The Trip Cancellation Waiver is designed to protect your investment on all featured self-drive and customized bookingsYou may cancel your trip up to hours prior to departure for any reason and you will receive a refund equaling the full amount of all payments made, less any Travel Protection Plan Cost and feesPassengers who chose to rebook their vacation and originally booked airfare must rebook air on original air carrierCoverage goes into effect on the day the premium is receivedThe cost of this coverage is 8% of your total trip cost and must be purchased at time of bookingFull description of coverage can be found by visiting ***Pre Departure notice of cancellation must be made during business hours (9AM to 5:30PM, Monday - Friday and 10AM - 6PM Saturday, Eastern Time) by calling ###-###-####. Note: Inside hours prior to travel, full cancellation penalties will applyPlan fees are not refundable at any time. *In the event of partial cancellation, (when one or more members of party cancels), a refund will be provided for anynon-shared products or services provided cancellation follows procedure above * Name change fees are not covered nor are changes or upgrades to package components Claims for travel insurance related benefits(post departure benefits) should be made to Trip Mate Inc###-###-#### or *** *** *** *** *** *** *** *** *** Plan #: ***." When *** *** called Great Value Vacations regarding her medical complications she did not cancel prior to travel. *** *** was not entitled to any benefits from the insurance and acknowledged she was aware that she missed the hour time frame for a refundJune *, at 6:36pm EST*** *** called us on June 5th stating that she may not be able to travel on June *** due to complications from a recent medical procedure*** *** acknowledged that she was aware of the hour window and that she missed the time frame for a refund, but wanted to know if there was a way to move the flight to a different date. Our Agent informed *** *** that was not possible *** *** did not cancel the trip at this time.June *, at 6:38pm EST*** *** called us again and spoke with a different AgentShe explained she had a procedure done and might not be able to flyThe Agent advised her that she was past the hour window. *** *** acknowledged this and conveyed that she was not sure if she was cancelling or not. Our agent advised *** *** that she would make a notation in the account and that she should please call us and let us know if she was not going to make her June *** departure and was cancelling the trip.June *, 12:18pm EST*** *** called us and explained to the agent that she did not travel on June *** as she was in the hospital over the weekend. *** *** asked about a refund. The Agent advised she was past the hour window and that she email customer service for assistance.June *, 2015*** ***’s Drsent an email to say *** *** had been unable to travel.June *, 6:55pm EST*** *** called to confirm that we received her doctor’s email.June **, 2015Great Value Vacations sent *** ***’s doctor note to the airline, hotel and the rental car company. *** *** did not contact us prior to her departure on June *** to advise us that she was not traveling. *** *** did not travel on June *** and the airlines and hotel contacted Great Value Vacations informing us that *** *** was a no show. On June *** *** *** contacted Great Value Vacations to let us know she had not traveled on June ***.*** *** did not cancel her vacation prior to the hour window and was not entitled to any refund Due to *** ***’s circumstances Great Value Vacations agreed to make an exception and contact our vendors to secure as much of a refund as possible.Great Value Vacations contacted the hotel on behalf of *** ***. Because *** *** did not advise us in advance that she was not traveling we were unable to provide the hotel advance notice. The hotel considered her a no-show and we were under full penalty from the Hotel. We reached out to the hotel on *** ***’s behalf and they graciously offered to refund 50%. *** *** was also considered a no show on the airline. We contacted United Airlines on *** ***’s behalf. United Airlines agreed to issue a credit to *** *** for the full value of her ticket towards the purchase of another ticket to Ireland through Great Value Vacations According to airline policy she is not entitled to a refund, as refund exceptions are granted based on the inability to travel in the future. *** ***’s illness did not qualify for a refund exception, however the airline did agree to reissue the full value of her ticket for later travel and to waive their $reissue fee, less a $processing fee.Great Value Vacations contacted the rental car agency on behalf of *** ***. The car rental agency agreed to refund 100% of *** ***’s payment.On July **, *** ***’s her credit card was refunded $representing the 50% refund from the hotel and 100% refund for the rental car. There is a credit on *** ***’s reservation for the full value of her ticket, less a $airline processing fee. *** *** can use this credit to reschedule her trip to Ireland. This credit is good until April 2016, one year from the original date of purchase. *** *** did not cancel under the terms of the insurance and was not entitled to any refund at all Regardless of this, Great Value Vacations empathized with *** ***’s medical emergency and arranged for an exception to the policy. We regret that *** *** was unable to take her trip due to her illness, but feel every effort was made to obtain as much of a refund to *** *** as our vendors would agree to, and offer her the opportunity to reschedule her trip. We believe that the hotel, car rental and airline were fair in making an exception and offering her a refund. Sincerely, Cynthia M***Great Value Vacations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
to date we have received 500. when we receive the additional 200$ plus the 200$ future travel discount voucher, this will be resolvedlet me know when we can expect the addtional refund *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,We show compensation of$was paid to *** *** on Sep **, This amount represents the cost of the hotels in question and goodwill to the client.Best regards,Harpaul E***Great Value Vacations

*** *** did not have trip insurance when she cancelled her reservation, therefore the non-refundable airline tickets incurred airline cancellation penalties. *** *** was refunded $on May **, representing the remaining balance after airline cancellation penalties were
deducted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If it is true that they received the last bit of information needed on August *** to process the refund, it should have been credited to my account by August *** As of today, there is still no refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:We appreciate the opportunity to respond to this concern. We do regret that the processing of this refund was not as swift as the client expected and did take longer than our processing timeThis reservation was paid with credit cards - one of which was compromised at the
time of cancellation. Therefore, a portion of the refund was refunded by checkIn addition, credit card was expired so we were required to reach out to the client to obtain a new expiration date which we received on August ***. With this final piece of required information the last portion of the refund has been completedAgain, we regret that this process wasn't as seamless as hoped and understand the clients' frustration and appreciate their patience while we processed their refundBest regards: Great Value Vacations

*** *** sent us an email at 3:41am on Jan 6thAs this email address is not intended for emergencies and is not monitored 24/7, as we do have a 24/emergency phone number, it was responded to the morning of Jan 7th. We immediately contacted B & B Ireland, who administers the
individual B & Bs. Due to a malfunction in their booking system the B & B owner was unable to verify the validity of *** ***'s voucherB & B Ireland immediately contacted the B & B owner to advise them that the voucher was validWe called *** *** back but were unable to reach him and left a voicemailWe were advised that the situation was sorted out and *** *** did not have to pay out of pocket as all his vouchers were accepted. We apologize for any inconvenience this caused *** ***

When there are people traveling together there are two ways to configure the trip with regard to hotel rooms. It can be set up as a triple room, where all people share one room. Alternately we can set it up where people share one room and the third person has their own room.
In this configuration the person with their own room will pay a single supplement fee. In the travel industry the single supplement is a standard procedure that is applied to a traveler who travels alone but will use a room that caters for two
I apologize that our agent informed you that the quote was for rooms but this was an error. The agent did follow up by sending you the written quote via email, though the agent did not notice at that time that it was for a triple room. As you can see, the written quote you received for was for nights, departing August ***, and had each person paying $1299, with no supplement for the single room occupancy, because it was based on triple occupancy
I listened to the call you made to our offices to follow up on the quote and the agent you spoke to was correct when she explained the single supplement would apply if you wanted rooms. She did not say that the date is no longer available. Your date is still available and we would be happy to requote you for nights, departing on August ***. However, in order for each traveler to pay the same amount, and avoid the single supplement fee, we can only arrange the package as a triple room. This arrangement would provide one compact size car for people. Please let me know if you would like us to send you a quote. We would be happy to quote you both available options

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
$future credit voucher will close this matterwe would otherwise never consider using this company *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:I have yet to receive the compensation that was offered, upon receipt of $per person, a total of $400, I will accept their apology and consider the case closedUntil then, I ask that the complaint remain open
I have reviewed the response made by the business in reference to complaint ID ***
Sincerely,
*** ** ***

Dear *** , It has come to my attention that you had an unpleasant experience with some parts on your recent trip to Europe We are sincerely sorry that your stays in Ireland and Scotland were such a disappointment due to some misunderstandings. We regret that the services
you received did not meet your expectations, and appreciate you taking the time to share your concerns. We, at Great Value Vacations, pride ourselves on offering premium vacation packages and we are equally disappointed that your expectations were not met.Regarding the issue with Hertz (Scotland) the GBP was for an upgrade to an automatic vehicle requested by you in destination, we reviewed your travel reservation and you booked and paid for a manual transmission vehicle. Dan D*** car rental - items added / charged in destination - There was a fuel charge euros, since refunded, Collision damage insurance euros, airport pick up euros, tire glass coverage euros As well Dan D*** stated that there were two unpaid tolls equaling (if you have receipts showing you paid these we can reimburse you for this)Baggage Fees - GBP we will refunded to you despite this additional charge being mentioned in your documentation.The B&B's - we will refund you euros for the Dublin city surcharge fee and euros for the breakfast you stated you did not receive.We will refund you $in total via check, we apologize for any inconvenience or confusion this matter may have caused you. Of course, we do not want our customers to be disappointed with any aspect of their vacation and as a gesture of goodwill Great Value Vacations is offering a future travel credit in the amount of $ XXXXXXX. This credit is not redeemable for cash, is non-transferrable and must be redeemed by December *, Please reference reservation number XXXXXXXX when booking your travel We are sorry you experienced any dissatisfaction on your vacation That is certainly not the outcome we hope for when we put our packages together Thank you for taking the time to provide us your feedback. It is very important to us and information from our customers helps us improve our vacation offerings. Your feeback has been sent to our management team We look forward to welcoming you back on another journey with Great Value Vacations

We are sorry that you were placed in hotels with a lower star ratingWe do try to provide hotels with equivalent star ratings when substitutions are necessarySometimes, however, due to limited hotel availability we are not always able to do soWe sincerely apologize if one of our agents spoke to
you in a rude fashionThis is certainly not indicative of the level of customer service we strive to provide and we apologize that your inquiries were handled unprofessionally and with little effort to help you with your travel arrangementsWe are concerned with the lack of customer service and will definitely be looking further into this internally and focusing on continued training for our staffWe do hope that you were still able to enjoy Greece and found the accommodations comfortableWe will be refunding you $per person for the inconvenience

Great Value Vacations mailed *** *** a check for $on July *, 2016. Our records indicate that *** *** cashed this check on July *,
Regards,
*** ***

Dear ***,
Your Gift Certificate for $per person off future travel ($in total) was emailed to you on June **, 2017. Your refund check for $had been mailed on May **, 2017. After hearing that you did not receive this check it was cancelled and a replacement check in the same amount was mailed to you on June **, 2017. We trust that you have received both the replacement check and gift certificate
Regards,
Cynthia M***
Great Value Vacations
Tell us why here

Again, we do regret that the full refunds were not processed as swiftly as all parties would have liked. The client has been in contact with us again and we have provided hard copy proof that the final refund was processed yesterday morningWe hope this concludes this inquiryBest regards: Great Value Vacations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The vacation package that *** *** purchased included a rental vehicle that included Collision Damage Insurance This was advertised as one of the features of the vacation package. We regret that *** *** had difficulties with Hertz regarding the deductible portion of her
claim. Great Value Vacations is disappointed that we have been unable to persuade Hertz to refund *** *** the deductible charged. As a gesture of goodwill Great Value Vacations has mailed *** *** a check reimbursing her for the $that Hertz charged her for the insurance deductible portion of the collision damage waiver on the rental vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am writing in response to an email notifying me that my complain has been closed I have not received the payment that Great Value Vacations referenced they had sent I would appreciate it if the complaint could remain open until I confirm that payment has been received.Thanks,*** ***