Ricart is not a lending institution so, in order to provide the customer answers, the information had to be submitted to a third-party. If the customer was truly interested in purchasing this vehicle calculations mean nothing unless we submit to a third-party who would make decisions on financing. Again, we do not finance vehicles. We apologize for any frustration this may have caused and hope this helps explain our position.
I am rejecting this response because: The issue has been reoccurred so many times and every time Ricart will inspect and do some thing for the resolution. After giving 5 attempts to resolve the same problem, I am not at all satisfied and for sure the issue will reoccur again after driving some period. As suggested, I have approached a Firestone for a vehicle inspection and they have agreed that there is a vibration in the front wheels and recommended for wheel balancing.
Ricart has already done wheel balancing twice to resolve this and the issue reoccurred, So I don't think this problem has a resolution. As well Ricart had already sent the car to an external service center [redacted]for a resolution, and based on their instructions, all the four tires were replaced and still the problem persists. Now, I am worried a lot to drive this car, as I expect at a later stage, this could result in catastrophic failure.
Given these many number of attempts to resolve the issue on a certified car, I would like to have a replacement for the car with a similar price or more.
Kindly request Revdex.com, to make a deal in this regard with Ricart Properties Inc.
I called dealer on Thursday, August 14th around 4:30 pm to let them know that I am going to deposit the cashier check to their account and I was told that the car is still available. I was told by [redacted] that next day his team member will call me to arrange the pickup of the vehicle. Next day on Friday, 15th I didn't receive any calls so I called myself and only then I was informed that the car was sold to somebody esle even that had my money already on their account the day before. In addition, I spoke to the lady in the accounting department, when I wanted to find out if they got the money, she told me that my name was on the deal and she doesn't understand why it was sold to somebody else. I was told as long as I pay for the car on Thursday, August 14th the car is mine. Also, today is Thursday, August 21st and I still haven't received my money back. They are lying here again.
I checked with Ohio Attorney Generals Office and they have 97 complaints there.
We certainly apologize for any frustration this matter may have caused the customer. Two other vehicles with the same equipment just different colors were offered and declined by the customer. These 2014 Ford F-150 Raptors are extremely hard to find.
We did receive a cashiers check, but was not found in our system until the unit was sold. We were told the money would be wired directly into our account so funds could be verified immediately. This is an out of state customer who was not at the dealership. A cashiers check can have a stop payment placed on it. We were told this customer also had a PUCO #, was tax exempt???
We had another customer looking at the same vehicle. They were here in our show room and both parties signed the agreement and finalized the transaction for the vehicle the out of state customer inquired about. We do not hold vehicles.
I also verified with our accounting office that our refund check cleared today.
At this time we feel this matter closed and hope you will understand our position.
The customer is welcome to bring the vehicle back to our service department to review the concern. They may contact Ms. [redacted] at (614) [redacted]. She will be happy to assist.
Ricart is not a lending institution so, in order to provide the customer answers, the information had to be submitted to a third-party. If the customer was truly interested in purchasing this vehicle calculations mean nothing unless we submit to a third-party who would make decisions on financing. Again, we do not finance vehicles. We apologize for any frustration this may have caused and hope this helps explain our position.
We have made contact with the consumer and I believe this matter has been resolved.
Am I missing something on the Firestone bill??? Did they drive the vehicle or just write down what the customer said?
I am rejecting this response because: The issue has been reoccurred so many times and every time Ricart will inspect and do some thing for the resolution. After giving 5 attempts to resolve the same problem, I am not at all satisfied and for sure the issue will reoccur again after driving some period. As suggested, I have approached a Firestone for a vehicle inspection and they have agreed that there is a vibration in the front wheels and recommended for wheel balancing.
Ricart has already done wheel balancing twice to resolve this and the issue reoccurred, So I don't think this problem has a resolution. As well Ricart had already sent the car to an external service center [redacted]for a resolution, and based on their instructions, all the four tires were replaced and still the problem persists. Now, I am worried a lot to drive this car, as I expect at a later stage, this could result in catastrophic failure.
Given these many number of attempts to resolve the issue on a certified car, I would like to have a replacement for the car with a similar price or more.
Kindly request Revdex.com, to make a deal in this regard with Ricart Properties Inc.
I called dealer on Thursday, August 14th around 4:30 pm to let them know that I am going to deposit the cashier check to their account and I was told that the car is still available. I was told by [redacted] that next day his team member will call me to arrange the pickup of the vehicle. Next day on Friday, 15th I didn't receive any calls so I called myself and only then I was informed that the car was sold to somebody esle even that had my money already on their account the day before. In addition, I spoke to the lady in the accounting department, when I wanted to find out if they got the money, she told me that my name was on the deal and she doesn't understand why it was sold to somebody else. I was told as long as I pay for the car on Thursday, August 14th the car is mine. Also, today is Thursday, August 21st and I still haven't received my money back. They are lying here again.
I checked with Ohio Attorney Generals Office and they have 97 complaints there.
We certainly apologize for any frustration this matter may have caused the customer. Two other vehicles with the same equipment just different colors were offered and declined by the customer. These 2014 Ford F-150 Raptors are extremely hard to find.
We did receive a cashiers check, but was not found in our system until the unit was sold. We were told the money would be wired directly into our account so funds could be verified immediately. This is an out of state customer who was not at the dealership. A cashiers check can have a stop payment placed on it. We were told this customer also had a PUCO #, was tax exempt???
We had another customer looking at the same vehicle. They were here in our show room and both parties signed the agreement and finalized the transaction for the vehicle the out of state customer inquired about. We do not hold vehicles.
I also verified with our accounting office that our refund check cleared today.
At this time we feel this matter closed and hope you will understand our position.
The customer is welcome to bring the vehicle back to our service department to review the concern. They may contact Ms. [redacted] at (614) [redacted]. She will be happy to assist.